Examine the following messages. Considering the media richness continuum discussed in this chapter, identify a medium that would most suit each message. Give your reasons why. Which medium is least suited for each message? Why?
· A complaint about a customer service agent
· A meeting time has changed
· A report to the team leader about progress on a project
· A discussion with your supervisor about conflict with another employee
· A discount offer for services to select clients
· A notice of a potential layof
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