Unit Assessment Guide Unit name Manage diversity in the workplace Assessment plan To demonstrate competence in this unit, you must successfully complete each of the following assessment events: Event...

EVENT MAMAGEMENT

Unit name

Manage diversity in the workplace

Assessment plan

To demonstrate competence in this unit, you must successfully complete each of the following assessment events:

Event 1	Report - Implementing a Diversity Policy
Event 2	Written task - Scenario
Event 3	Report - Staff profiles

Unit Assessment Guide Unit name Manage diversity in the workplace Assessment plan To demonstrate competence in this unit, you must successfully complete each of the following assessment events: Event 1 Report - Implementing a Diversity Policy Event 2 Written task - Scenario Event 3 Report - Staff profiles Assessment events Assessment event 1: Implement a Diversity Policy This event requires you to submit a written report that demonstrates your ability to implement a diversity policy within an organisation. Your report should refer to a Diversity Policy from your own organisation or search the internet for another organisations policy such as: Westpac, Telstra, AMP, IBM, NAB, Coca Cola, Facebook Google, McDonalds etc. Your report must address the criteria found in the table below. You must meet the criteria below in order to successfully complete this assessment event. 1.  Policy overview In this section of your report: 1. Provide a link or copy of the chosen policy. 2. Explain the principles that underpin the policy. 2.  Suggested improvements In this section of your report: 1. Suggest a minimum of two (2) improvements to the policy with relevant critique in terms of appropriateness, currency and effectiveness.  If no improvements can be suggested, provide an explanation of why the policy is appropriate, current and effective.  3.  Implementation plan In this section of your report list and describe at least two (2) actions you would take to implement the policy within your work place so that it is understood and supported by all relevant parties. Your answer should address: 1. How you may best support the policy in your work. 2. How you may assist other people within the organisation to understand and implement the diversity policy. 3. How you would train your staff to appreciate the benefits that can be derived from a diverse workforce. 4. What are the advantages to a business of having a diverse workforce. How does having a diverse workforce improve the quality of products and services? Assessment event 2: Written task - Scenario This event requires you to submit a written document that demonstrates your ability to foster respect for diversity in a work team. The assessment for this event is based on the Scenario provided (Assessment Event 2- Scenario below ). You must address the criteria in the table below: You must meet the criteria below in order to successfully complete this assessment event. 1.  Legislation 1. Identify the relevant legislation with key features explained as they apply to the Scenario. Relevant legislation includes: · Age Discrimination Act · Disability Discrimination Act · Racial Discrimination Act · Sex Discrimination Act · Human Rights and Equal Opportunity Commission Act 2. Describe the key features of the Act as they apply to the Scenario 3. Explain how the legislation assists in dealing with the ‘What can you do’ Scenario. 2.  Procedures and protocols 1. Describe the formal or informal procedures or other protocols in the organisation you should follow in dealing with the situation in the Scenario. Your description should give specific demonstration of compliance with protocols for handling complaints of bullying or harassment. Append any procedures or other guidelines to support your answers. 2. Write a procedure for handling a complaint regarding discrimination 3.  Strategies 1. Describe relevant strategies for managing tensions and encouraging collaboration and respect between staff members. 2. Describe the communication and negotiation skills required to correct the situation and create a culturally aware workplace. 3. As the manager, what methods can you use to ensure that diversity concepts are understood and respected in work teams. Include those forums that are internal and external to the organisation. 4. Describe a minimum of one stereotypical prejudice that may exist for the staff members in the Scenario which is contributing to the situation. Assessment Event 2- Scenario Scenario In your workplace, there have been an increasing number of situations over the last few months, where staff have acted in a discriminatory way towards each other and sometimes customers. Some staff have been commenting on the physical attributes of female colleagues, and at times undignified remarks are being made about customers who may not readily understand English. You have also noticed that the mature staff members are often left out of social occasions. One of the major problems is that these issues have not come to your attention until well after the events have occurred. You realise that the lack of action is allowing harassment and bullying to escalate, as the victims are not aware that they can complain and the perpetrators think that they can get away with their behaviour. This lack of action from management suggests that the harassing and bullying is acceptable behaviour. You have just received a complaint from a person with a disability, who says that their job application was rejected because they were in a wheelchair. Your office is on the ground floor with no steps. “ Assessment event 3: Report - Staff profiles This event requires you to submit a report that demonstrates your ability to promote the benefits of diversity. Background The Human Resources team is creating a new “Who works with us?” internet page for your organisation. They hope to create a page that: · promotes the organisation's workforce diversity, · enhances the company's image and reputation, · attracts quality candidates during an upcoming recruitment drive. You’ve been asked to assist by providing three (3) staff profiles that will be considered for inclusion on this internet page. You are to: 1. Choose three (3) people within your organisation to recommend to the Human Resources team. 2. Provide a “Recommendations Report” to the Human Resources team which address each of the marking criteria below You must meet the criteria as listed in the table below. 1.  Personal profiles 1. Provide a short personal profile of three (3) people you are recommending for the chosen organisation. Your profile should include: · Their name · Their role in the organisation 2. Provide a copy of each person's permission or agreement to be profiled. 2.  Recommendations In this section of your report explain why you are recommending each person. Specifically: 1. List each individual’s characteristics which benefit the organisation or group. Refer to their diverse qualities and backgrounds 2. Explain why your chosen profiles are the best candidates to help achieve the goals of the internet page as listed in the ‘Background’ information above.. 3. Describe how these people might contribute to enhance products, services and competitive advantage for the organisation. 3.  Communication techniques In this section: 1. Explain what communication and negotiation techniques you have used to: · identify potential profiles within your organisation  · obtain the information from each candidate  · persuade each candidate to agree to have their profile on the website Page 2 of 2 Learner Notes BSBDIV501 Manage diversity in the workplace GLOSSARY OF TERMS4 TOPIC ONE – IMPLEMENT DIVERSITY POLICY5 1.1 Locate and Review diversity policy15 1.2 Determine its application to the specific work context19 1.3 Provide feedback and suggestion for improvement20 TOPIC TWO – FOSTER RESPECT FOR DIVERSITY IN THE WORK TEAM23 2.1 Address own prejudices and demonstrate respect for difference in personal interaction23 2.2 Aim for Diversity in the selecting and recruiting process29 2.3 Identify and Address Diversity Training Needs35 2.4 Manage Tensions and Encourage Collaboration and Respect between Staff36 2.5 Assist Staff to see that working effectively with difference is a strength that can improve the organisation37 2.6 Manage Allegations of Harassment and Address Complaints40 TOPIC THREE – PROMOTE THE BENEFITS OF DIVERSITY43 3.1 Promoting the organisation’s workforce diversity in internal and external forums43 3.2 Capture ideas and information from the diversity in the workforce to enhance products and services44 3.3 Support organisational efforts to value diversity45 UNIT INTRODUCTION Unit Purpose Welcome to the unit ‘Manage Diversity in the Workplace’ BSBDIV501. This unit of competency is about being able to implement the organisation’s policy on diversity, fostering diversity within the work team, and promoting the benefits of a diverse workplace. It specifically looks at developing the essential skills and knowledge to create a work environment that encourages respect for and uses the skills of a diverse workplace to enhance operations. Unit Overview This unit applies to individuals working in a managerial role who direct the work of others. They may work in any industry context and with teams of variable sizes in the public or private sectors. The unit reinforces the value and benefits of diversity in the workplace. As such, it is of particular value to people working in organisations with staff from different cultures, races or religion, where there are staff members from multiple generations, or where there are other forms of difference in the workforce. Unit Outcomes On completion of this unit you will have the skills and knowledge required to provide leadership in a diverse workplace where customers and staff are from a wide range of backgrounds. Specifically you will be able to: 1. Implement Diversity Policy 2. Foster Respect for Diversity in the Work Team 3. Promote the Benefits of Diversity Resource Layout The material in this learner resource is divided into three topics. Implement Diversity Policy Foster Respect for Diversity in the Work Team Promote the Benefits of Diversity Throughout each topic, there are activities and questions for you to complete. Take time over these activities, as they will assist your learning and will also contribute towards your overall competency. At the end of the learner resource, the Skills Assessment Task has been included for you. GLOSSARY OF TERMS As you work through this learner resource, define the following terms in your own words. Discrimination The treatment or consideration of, or making a distinction in favour of or against, a person based on the group, class, or category to which that person is perceived to belong to rather than on individual merit Diversity All of the differences between people, including perceptions of differences,that need to be considered in particular situations and circumstances. Diversity Management The practice of addressing and supporting multiple lifestyles and personal characteristics within a defined group.  Inclusion A practice of ensuring that people in organisations feel they belong Policy A policy is a guiding principle used to set direction and guide an organisation. They are based on the operational requirements set out by management Prejudice Prejudice is prejudgment, or forming an opinion before becoming aware of the relevant facts  Stereotype Stereotyping is when you judge a group of people who are different from you based on your own and/or others opinions and/or encounters. Vicarious Liability One party is held partly responsible for the unlawful actions of a third party. Harassment Behaviour that is directed at an individual or groups and which is offensive, belittling, humiliating, intimidating or threatening and is unwelcome and unsolicited Vilification Behaviour that incites hatred, serious contempt for, or revulsion or severe ridicule of a person or group of people because of their race or religion. TOPIC ONE – IMPLEMENT DIVERSITY POLICY Before we learn how to manage diversity in the workplace,