Encourage education and self-improvement for everyone. Take action to accomplish the transformation. (Commitment on the part of both management and employees, at all levels, is required.) (Deming, W....

Encourage education and self-improvement for everyone.

Take action to accomplish the transformation. (Commitment on the part of both management and employees, at all levels, is required.) (Deming, W. E.: Quality, Productivity,

and Competitive Position. Cambridge, MA: MIT Press, 1982)