(Eden)Blog 1 About Effective communicationBlog 2 About TeamworkAs Modules learnt in the class attachedPlease use this module attached for the blogs and all the referencesin the module and please don't forget to listall the referencesat the bottom of each blog.
Assessment 2 Due date: Thursday 21 January 2021 before 3pm on Turnitin Task Two blog entries reflecting on own personal development of key communication and practice skills. • Weighted at 30% • 1000 words Learning Outcome 4 4. Reflect on personal development of key communication and practice skills Further detail • Students will choose two of their blog entries to submit. • The blog entries should contain reflection over what has been taught in the module and the student’s own reflection over their development of key skills. • Students must apply the key principles of communication and practice as taught in the module. • Students must refer to relevant supporting literature in a reference list appearing at the end of their two entries. • Students will need to upload blog entries via the Turnitin link • If students have used a wordpress blog, they will simply need to copy from blog and paste it onto a word document A list of documents recognised by Turnitin can be found via this URL below: https://help.turnitin.com/feedback-studio/turnitin-website/instructor/making-asubmission/file-requirements.htm
Sh4050 week 4 Sh4050 week 4 Effective communication pt. 1 Adapted from dr. C. Madziva Session overview Define effective communication Review communication theory and models Reflect upon your experiences of communication Form groups for Assessment 1 Today the focus is on effective communication theory and skills – next week the material will focus on the application of eff comm and key skills of effective communication – expect week 4 to be much shorter due to group formation – week 5 will have more content 2 Communication problems… Has something similar ever happened to you…… how did you deal with it? Watch clip together by sharing a Tab and clicking ‘Share audio’ as well. (Audio wont work if you play clip on slide) Then, open discussion on whether students have had similar experiences (with shops, coworkers, school, care, etc) and how they dealt with it 3 Communication isn’t always effective… Communication can be full of misunderstandings, barriers and conflict Within human interaction, there is sometimes a clash of cultures, languages, ideas, opinions and values (remember the diversity of values from week 2) In health and social care, it is our responsibility to use communication in the best possible way to achieve our goals, outcomes and make positive changes What is effective communication? Please post in chat or raise your hand Effective communication Communication can be defined as ‘the sharing of thoughts, feelings, attitudes, and ideas through the exchange of verbal and non-verbal symbols’ (Kadushin and Kadushin, 1997, cited in Russell, 2005) In health, communication can be understood as ‘a process that involves a meaningful exchange between at least two people to convey facts, needs, opinions, thoughts, feelings, or other information through verbal and non-verbal means, including face to face exchanges and the written word’ Essence of Care (DoH, 2010) Effective communication is not only about how we express ourselves verbally How do human beings communicate? To the last point – next week we will focus in on paraverbal, kinesics, person appropriate communication etc via eff comm key skills and application. 6 Effective communication in health and social care Effective communication is important to service users, colleagues and partners Mis-communication in H+SC settings can hamper the effectiveness and efficiency of services and can lead to malpractice (a dereliction of professional duty) Consider why effective communication is important to: Service users? Colleagues? Strategy and goals? Effective communication requires a structured and knowledge based approach To the last point – hence why we need some grounding in communication theory 7 What can go wrong An extreme example 8 Communication theory and models Theories and models are attempted explanations, predictions or descriptions on one or several phenomena For effective practice, we need theory and models to ensure our action are informed by evidence and knowledge Theory and models are also based on our practice – there is a dual relationship between theory and practice Theory and models on communication involves: A sender A message A receiver A channel for communication We will look at some key communication theories and models now Shannon and Weaver’s process model (1949) First model describe communication of how wireless operators during the WWII received and sent messages via secret channels Describes the mechanistic and linear process of sending a message Information for communication is selected by an information source or sender, and this is then coded into a message The message is then transmitted via a signal, through a channel or method, such as speech to a receiver The receiver decodes or interprets the signal and acts on it, for example by passing the message on to another destination (Cited in Adams, 2007) Shannon and Weaver’s process model (1949) Contextualise this model with modern communication / instead of secret channels we have social media, text etc or communicating in person. What this tells us is that messages can be disturbed and the meaning can be lost in the process. This model is a one way process! Ask students to explain what is missing ie two way communication 11 6 stage communication cycle Russell 2005 Unlike the previous, this model includes more steps to the process of comm. This model incorporates a more human understanding of comm - the intentions of the sender and the capacity for the receiver to encode the message 12 The transactional model A two-way process in which shared meaning and mutual understanding takes place Message - the content of communication Medium - the means which we use to do so, e.g. Verbal and/or non-verbal Code - system of signs and symbols e.g. English language Channel - that which connects communicators and accommodates the medium, e.g. Sound waves (Ratzan et al, 1996) Transactional process Noise - the interference with successful exchange of information Feedback - information on the extent to which a message was successfully received Context - all interpersonal communication takes place within frameworks which may be physical (e.g. the setting), relational (practitioner- client) or temporal (e.g. the morning) (Ratzan et al, 1996) Hargie’s model of interpersonal communication (1997, cited in Berry, 2007 In developing this model, Hargie considers that: People act purposefully, They are sensitive to the effects of their actions and, They take steps to modify subsequent actions in the light of this information. Hargie’s model The model identifies six basic elements of skilled interpersonal interaction: The person-situation Goals Mediating processes Responses Feedback and Perceptions of all those communicating (Berry, 2007) Hargie’s model Communication and interaction are also influenced by culture. Intercultural differences extend beyond differences in verbal language. This includes differences in non-verbal communication, as well as the under-lying influences of individual values, beliefs and practices Our perception of others and ourselves All of this can affect how we all conduct ourselves in interaction with others. Breakout group activity – 15 mins Charlie is 32 years of age. He has very limited speech due to a brain injury he sustained in a motorcycle accident. He now lives in supported accommodation. Charlie enjoys helping out in the kitchen when Clare, his support worker, is making a meal. When she says ‘Can I get some fruit for you, Charlie?’, he puts his thumb up, makes a noise in the back of his throat and smiles at her. Clare responds by passing him a bowl of fruit, saying ‘Okay, help yourself this time, Charlie’. In groups, discuss the following questions: 1. How does Charlie’s support worker communicate with him in this example? 2. How does Charlie communicate non-verbally with Clare in response to her question? 3. Describe how a 6 stage cycle of communication occurs in this example. Try to draw the cycle on a paper. Working in health and social care requires us to… Establish and maintain relationships Promote equality in that relationship Gather information Provide information Facilitate self expression Promote recovery Offer reassurance Reflecting on your own skills… individual activity 10 mins Take a moment to reflect on a sitation where you experienced good communication, and try to apply this to one of the models – e.g. who was the sender? The receiver? The message? Was there disturbance and from where? Next, take a moment to reflect on a sitation where you experienced poor communication, and try to apply this to one of the models – e.g. who was the sender? The receiver? The message? Was there disturbance and from where? Once completed, we will review your experiences together in class Before we set up groups for assessment 1 Next week (week 5) we will be in our seminar groups again for effective communication 2 Today we covered effective communication theory and models and reflected on our own communication It is advised that you write a blog entry on your understanding of communication (remember assessment 2 due January 21st – don’t leave it until the end, build words now) Use the week 4 readings on communication and reading lists to inform your blog post – it is personal but assessment 2 is an academic piece of work and therefore needs to include references to relevant literature We will not be checking these blog entries – this is an opportunity/prompt to get them done in preparation for your January 21st deadline (before 3pm) Assessment 1 We will now share with you the assessment 1 document which can be found on weblearn under ‘assessment details’ Share application window and click on assessment 1 PDF (word will not open on collaborate) 24 Group formation You will now be randomly assigned groups for your assessment 1 You will enter breakout groups for 20 minutes before we close the session Groups will be ideally groups of 4 but some groups may end up with 5 or 3 depending on class numbers Take time to share contact information, set up whats app groups etc Start planning – we will enter the groups to take names and find out who is in what group Remember one member of the group will be tasked with uploading your finished group presentation .MsftOfcThm_Accent1_Fill { fill:#F8B323; } .MsftOfcThm_Accent1_Stroke { stroke:#F8B323; } .MsftOfcThm_Accent1_Fill { fill:#F8B323; } .MsftOfcThm_Accent1_Stroke { stroke:#F8B323; } WEEK 9 Effective team working SH4050 Session overview What is teamwork? Key definitions Concepts in teamwork Teamwork and effective practice Seminar activity Next week and group tutorials What is teamwork? Please post your answer in the chat or raise your hand to use your mic What is teamwork? A shared purpose A common agreement Values consistent Aims & objectives agreed Method of achieving a task is defined Commitment and teamwork Good teamwork equals good results? 1. Take a few moments to think of examples where of teamwork led to impressive results in professional settings Please post your answer in the chat or raise your hand to use your mic 2. Take a few moments to think of examples where teamwork didn't go well – what happened? Please post your answer in the chat or raise your hand to use your mic Teamwork definitions A team is a group of members sharing tasks and working together for common goals’ (Adams, 2007. 432) ‘1. cooperative or coordinated effort on the part of a group of persons acting together as a team or in the interests of a common cause. 2. work done with a team’ Oxford English Dictionary definition ‘can be defined as a distinguishable set of two or more people who interact dynamically, interdependently and adaptively towards a common and valued goal/objective/mission, who have been assigned specific roles or functions to perform and who have a limited lifespan of membership ‘ (Babiker et al, 2014. 11) Babiker quote from weekly reading 6 Why do we need to learn about teamwork? Teamwork is an essential part of health and social care (Babiker et al, 2014) Teamwork can positively affect service user outcomes Teamwork can ensure efficiency and effectiveness in interventions Teamwork can facilitate holistic approaches to health through interprofessional