BSBLED807 - Establish Career Development Services Assessment Assessment 1: Short Answer Questions Question 1 Explain current career development theories. Question 2 Explain what career development...

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BSBLED807 - Establish Career Development Services Assessment Assessment 1: Short Answer Questions Question 1 Explain current career development theories. Question 2 Explain what career development standards are and their impact on career development services. Question 3 Outline legislative and regulatory requirements relevant to career development. Question 4 Explain why researching and understanding the target group is crucial in providing support on career development and career choices. Assessment 2: Project You are working as a Manager at ABC Company and you manage 10 junior customer service officers. You are interested in taking on more managerial roles and responsibilities. You know that the company has a program dedicated to assisting staff with self-improvement and development, as long as it is in line with the company’s main goals of improving customer service and providing an exceptional experience to all customers. You can see current employees’ skills and knowledge below: Roles and responsibilities Current skills and knowledge Junior customer service officers · Ensuring customer satisfaction through reliable and timely customer service · Receive and handle both initial and escalated consumer enquiries · Manage client accounts and follow up with outstanding payments · Liaise with stakeholders · Excellent communication skills and committed to achieving customer service of the highest standard; · Ability to relate and personalise responses for each consumer experience · Proficient Microsoft Office skills · Attention to detail & demonstrate active listening · Experience in retail and welcome Current 2 senior customer service positions are still vacant. Senior customer service officers’ key responsibility areas: · Provide guidance to the customer service staff to ensure all customer needs are met. · Work with the Customer Service Team to deliver optimum service to our internal and external customers within the agreed timeframes. · Assist in the development of strong working relationships across all departments and raise awareness of the support the Customer Service Team can provide to service delivery. · Assist with building the capacity and attitude of the customer service staff to provide exceptional customer service. · Assist with the development and implementation of the Customer Relationship Model. · Actively participate in developing and implementing customer service systems which will improve the service delivery and enhance the image of ABC. · Monitor and report on customer service protocols and identify process improvements relevant to Customer Service across the organisation. · Provide frontline customer service including processing customer requests, receipting and switchboard operation. · Train staff in all aspects of their Customer Service Officer role and liaise with all departments to provide guidance on our customer service systems. · Monitor and maintain directories and databases · Manage the purchase, storage and allocation of stationery for the organisation to ensure adequate supplies are maintained at all times. · Manage the roster system for all customer service staff. · To resolve relevant problems and complaints from the public and advise management on system improvements in line with ABC. 1. Research and summaries your findings: · Career development theories, models, frameworks and strategies for customer service officers · Apply codes of professional conduct and career development standards, and how they can be applied in ABC Company · What regulatory requirements, policies, guidelines, standards and resources should apply 2. Analyse, plan, implement and evaluate career development services; determine the needs of your junior customer service officers; plan for support systems and resources required to provide high-quality career development service delivery; establish and maintain relationships with professional peers and service providers. 3. Explain how to apply effective action-planning skills in career development counselling services and how to establish ongoing professional and follow-up support for clients of career development services. 4. Explain how to encourage junior staff to commit to, and access, career development services; you need to establish mechanisms to follow-up provision of career development services. 5. Explain the strategies to ensure records storage, security and privacy in accordance with professional and organisational requirements and how to establish referral procedures and contracts 6. Identify own professional development needs and complete required professional development activities 7. Review and improve career development services, in consultation with HR officer (your assessor) Page 1 of 3
Answered Same DaySep 09, 2021BSBLED807Training.Gov.Au

Answer To: BSBLED807 - Establish Career Development Services Assessment Assessment 1: Short Answer Questions...

Abhinaba answered on Sep 21 2021
156 Votes
ESTABLISH CAREER DEVELOPMENT SERVICES ASSESSMENT
Table of contents
Assessment 1    3
Q1    3
Q2    3
Q3    4
Q4    5
Assessment 2    5
Q1    5
Q2    6
Q3    7
Q4    8
Q5    8
Q6    9
Q7    10
Reference    11
Assessment 1
Q1
There are various career development theories that can be used for development and professional growth. There are four main career development theories areas, which are differential psychology, personality, sociology, developmental psychology. The theories of psychology and its components such as Personali
ty, sociology and developmental psychology are interred related with each other. Few of the popular career development theories are frank parson’s trait and factor theory this includes the aptitude test and character traits and personality traits (Mark & Nzulwa, 2018). The Holland theory of vocational types includes six personality types: these are the realistic, investigative, artistic, social, enterprising, and conventional. The Bandura’s Social Cognitive Theory, categories the experience into three categories: the influence of self-efficacy, the influence of other peoples and the influence of factors around the person. In addition, with the theories that are described here, it is also important to mention the Theory of Work Adjustment. The theory of the work adjustment states the relationship between an individual with the working environment where he or she works. It can be asserted as one of the most prominent career development. One thing is very important to mention here is the growth of one’s career starts at home and is groomed at workplace. Hence, from the beginning or more to say at the formative years of one’s career development growth, it is very important to get to know about the details of the workplace and about the colleagues, not about their personal lives. Rather by imitation of the workplace and the officials who work there, one can easily ensure the career development. Hence, the theory of the work adjustment is very prominent, for which it has been mentioned in this respective area.
Q2
In a general introductory paragraph, it can be said that career development is one of the life long process of the management, learning, work, leisure and the transitions of one for moving in order to move upwards towards the goal of a personally determined and evolving preferred future goals. In develops a one a tendency to move upwards in professional life with an aim of to be in the vertex of success and achievement. It creates in one some sense of feels that makes one professional and determined towards the development of career. There are at present several educational institutions that provide career counsellors for assisting the students with the aspects of the educational development index. There are several professional standards, which guide and have an impact on career development services (Yoon & Pyun, 2018). The career development theory, which is issued to demonstrate the competency and the development of concept and models to be applied for overall development. The information about the legal market is another major area upon which the development of service depends. Other than this, ethical standards have an impact to maintain the integrity of the job conducted. Hence, from the previously mentioned discussion, it has been ascertained that the career development standards are the process of making a sense of determination and zeal in one so that he or she can adopt all the steps to shine and develop all the professional strategies in future. It has a direct impact on the career development services. The career development services refer to that stage in which one tends to improve her or him after joining a service. Now with the earlier modelled career development standards the personal tends utmost to introduce all the development areas in the service that he or she has joined. Hence, in this way the career development standards influence the career development services.
Q3
The legislative and regulatory mandates for career development incurs the Domestic partner benefit, the family and medical leave act, the hostile environment act and the wrongful dismissal policy. These judicial acts have a great influence on career development prospects and need to be mandated by every organisation (Einarsdóttir, Björnsdóttir & Lerkkanen, 2020). The system is useful in the way of career development, decision-making procedure, and is applicable for both organization and for the individual employees.
Q4
Undertone the targeted demographic gives the idea about cultural belief and the way of thinking. This then helps in understanding the choices made and the goal of each individual. Different countries and regions have a different mindset, which is mostly affected by economic condition and cultural beliefs. Such a system also influences career choice and the ultimate goals in life (Jin, 2017). To provide support for career development it becomes necessary to have a deeper understanding of such issues. Along with these, the understanding of individual needs is also necessary....
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