DO NOT DUPLICATE WITH ORDER NUMBER32291 Describe in about 500 words the usage and value of information and communication technology in the everyday business operation of a travel agency. Substantiate...

Information and communication technologies have revolutionized the way business are done and carried out. Irrespective of the nature of business or the domain from travel, hospitality, education to production etc. ICT and rise of such technologies have touched all the businesses and everyone along with that. Evolution of the social networks and internet with the advent of smartphones has changed the way how contemporary business was done. Taking reference from “Technology Used in Hospitality & Tourism”, (Petersen.L, 2018), ICT has brought significant benefits of convenience and agility not just to the organisations but also to the consumers. Primary vehicles of technology in travel industry are online platforms that reach to wider audience by the means of internet. Second are the reservation and computer systems along with mobile communication.
Fig: Brid-eye view of ICT and its impact on businesses and individuals today
With reference to “The Role of ICT in the Tourism Industry”, (Meriague, E.O, 2014) by the virtue of ICT, it has brought tremendous benefit to the organisation namely connectivity, reachability, agility and being economical. Using different information and communication technologies has helped businesses to cut down their overheads and costs. For instance, use of VoIP rather than ordinary telephone, use of emails instead of...