Directions Analyzing the Situation: In this section, gather as much information as you can and highlight the factors that led to the conflict in the scenario, including potential gaps in...

Directions

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  Analyzing the Situation:In this section, gather as much information as you can and highlight the factors that led to the conflict in the scenario, including potential gaps in communication.
  
  
  
  
  • Using the scenario, analyze thefactors contributing to the conflict, including communication techniques and the conflict management style used for determining how these factors contributed to the conflict. In analyzing the conflict factors, consider what issues caused the conflict: Who were the contributors? What caused the conflict to escalate, and why? What are some examples of noncommunicative techniques and other factors that contributed to the negative environment in the scenario?
    
    
  
  
  • After analyzing the factors contributing to the conflict, analyze the scenario forpotential impactsrelated to corporate culture. Consider how communication techniques used or not used would have impacted employees and the overall workforce environment. Consider the emotional aspects the CEO and leadership demonstrated and their influence on the workplace environment. Provide examples to support your claims.
    
    
  
  
  
  


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  Conflict Resolution:In this section, provide a resolution for the conflict presented in the scenario. Use examples from the scenario to support your ideas.
  
  
  
  
  • Begin by specifically stating the desired outcome of the conflict resolution.
    
    
  
  
  • Next, recommend specific action steps that should be taken foreffectively managingthe conflict and achieving the desired outcome stated above. For each action step, be sure to indicate specifically how the step contributes to the conflict solution, and propose a recommended timeline for completing the action step.
    
    
  
  
  
  


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  Communication Strategies:One goal of the action plan is to outline strategic approaches that will be used moving forward to prevent conflict and foster a positive workplace environment.
  
  
  
  
  • After recommending specific steps for conflict resolution, describe a strategiccommunication approachfor employing the recommended conflict resolution approaches. This should include appropriatecommunication platformsto relay the information to the intended audience, including virtual employees.
    
    
  
  
  • Next, suggest best practices that will be usedmoving forwardto communicate effectively, and highlight approaches to using the communication strategies and platforms outlined above for conflict prevention, communication, and effective collaboration.
    
    
  
  
  • In addition, describe specifically how the identified best practices can be applied to supportethnically and generationally diverse and virtual teamsfor maximizing communication efficiency and to facilitate a communicative and positive environment.
    
    
  
  
  
  


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  Recommendations:In this section, build on the action steps outlined in the conflict resolution and communication strategies to outline recommendations to maintain the success and momentum that will result when the action steps are implemented.
  
  
  
  
  • Describecorrective actionsthat must be taken by leadership to achieve the desired outcome, highlighting which stakeholders must be involved. For example, what actions will help prevent unhealthy conflict, and how much should leadership be involved? Provide examples that demonstrate how these actions foster a communicative and positive environment. Consider how these actions will support the diverse workforce and virtual employees.
  
  
  
  

What to Submit

Every project has a deliverable or deliverables, which are the files that must be submitted before your project can be assessed. For this project, you must submit the following:

Conflict Management Action Plan

Create a conflict management action plan to support a successful merger between two telecommunications organizations. The end goal of the action plan should be to provide a conflict resolution that outlines a plan to negotiate and manage conflict in a constructive way and provides recommendations that move the organization forward. Your action plan should be 4 to 5 pages in length.