Diagnose Printer Incidents. Your boss wants you to develop a problem-solving checklist that can be used to diagnose printer incidents. She has asked you to “keep it simple” and list only a half a...

Diagnose Printer Incidents. Your boss wants you to develop a problem-solving checklist that can be used to diagnose printer incidents. She has asked you to “keep it simple” and list only a half a dozen questions. Prepare a list of three open-ended questions and three closed-ended questions that can be used to determine why a customer may be having trouble printing a report.