DELL has invested in Enterprise Resource Planning (ERP) systems (especially Customer Relationship Management Systems (CRMS) and Supply Chain Management) to assist them in achieving market dominance in...

DELL has invested in Enterprise Resource Planning (ERP) systems (especially Customer Relationship Management Systems (CRMS) and Supply Chain Management) to assist them in achieving market dominance in its industry. Such strategic moves required an IT plan. Outline and explain the steps DELL would have considered when making such a Strategic Technology Investment.