Define the conflict as a concrete problem to be solved. Focus on the problem, not the other person: “The conflict is that Joe is doing most of the talking in my study group and I want to move on and...

Define the conflict as a concrete problem to be solved. Focus on the problem, not the other person: “The conflict is that Joe is doing most of the talking in my study group and I want to move on and solve the problem, so that the group can be more productive.”