Dear Students, I have provided two sample - table of contents. Hope this will give you ideas and an outline to write your gap analysis. You may refer the links (sources) I have shared with you during...

Gap Analysis of IBM        2
GAP ANALYSIS OF IBM
Table of Contents
Introduction    4
Background of IBM    4
Impacts of Technology in Business    5
Reduced Operating Costs    5
Information Security    5
Improved Communication    5
Improved Productivity    6
Wider Customer Bases    6
Factors Affecting Business of IBM    6
Attributes    6
Performance    7
Employee Competencies    7
Theoretical Aspects of Business Development through Digital Revolution    8
Meta Learning    8
Artificial Intelligence Theory    9
Analysis of the Gaps of IBM    9
Performance Gap Analysis    9
Market Gap Analysis    10
Manpower Gap Analysis    10
Profit Gap Analysis    10
Conclusion    11
References    12
Introduction
    Gap analysis is a method of examination and assessment driven by the purpose of gauging the difference between the current state and performance of an organisation and the expected position of the organisation in the future. It is a process which points out the strengths and weaknesses of an organisation which develops the endeavor of creating better and improved processes. With the help of gap analysis, an organisation can also prove their progress to the stakeholders, thereby creating a clear picture of the current position of the organisation in the market and its future prospects.
Background of IBM
    IBM or the International Business Machines Corporation is a U.S. based technological company that was founded in the year 1911. It is a huge IT company which is currently operating in more than 170 countries across the globe. According to Harnish and Collins (2021), the vision and mission statement of IBM is intricately linked to the progressive lookout of the organisation. IBM through its mission statement highlights a number of important endeavours, that of leading the most advanced information technology in its creation, development and manufacture, provision of worldwide network that has the capability of translating advanced technologies into business value for the customers as well as offering professional solutions, services and consulting businesses across the globe. According to Heckscher et al. (2017), the organisation’s vision is to offer help to the customers in using technology to solve their problems, introducing innovative and extraordinary technology to the new customers as well as operate as the world’s most successful and important information technology company.
Impacts of Technology in Business
    Technology has revolutionized and completely transformed the picture of the business arena. As a result of technological advancement in the digital era, business organisations have gained increased access, better communication and many other essential factors. The impacts of technology in business are as follows:
Reduced Operating Costs
    Operating and business costs have been significantly reduced as a result of the integration of technology in the arena of business. With the help of technological innovation and advancement, business organisations have been able to automate different processes such as record keeping, accounting and so on. The innovative mobile technology has also left a significant mark in various functions such as real time interaction. For instance, the IBM Global Business Service helps in the creation of intelligent workflows which can reshape the core functions of different organisations ranging from supply chain management, recruitment to bill processing.
Information Security
    With the incorporation of technology, securing sensitive information has become an easy task. Different business operations can take the advantages of securing important information associated with business in an easy yet efficient manner. According to ŞAHİN and Topal (2018), user friendly technology has innovated the security aspect offered by the developments in information technology.
Improved Communication
    With technological advancements come better communication systems and channels. Emails, messages, various apps and websites have effectively improved communication to a great extent, giving a chance to the employees to interact with the employers and co-employees in real time. According to Khashman (2019), connecting to people have become much easier with the integration and incorporation of technology.
Improved Productivity
    Integration and incorporation of technology in the arena of business can have a great positive impact on different factors which is inclusive of employee satisfaction. This is because integrating technology reduces manual labour to a considerable extent, thereby reducing the workload as well as the pressure associated with it. As a result of the cumulative impacts of technology, the productivity of the employees is improved in an organisation.
Wider Customer Bases
    One of the greatest advantages of the integration of technology into the field of business is the widening of the customer base. Technology...