Customers attitude toward the use of the web In what ways has the learning of employees and customers changed as a result of their ability to use the Web, and how would this change the interaction...

In what ways has the learning of employees and customers changed as a result of their ability to use the Web, and how would this change the interaction between them during the purchasing process?

b How can retail organizations promote learning at the individual, department, and store level to improve salespeople’s ability to manage customer needs?

c What is the result from having customers make “extra purchases” related to the store’s performance?