book 2 .pdf 160 | P a g e  2nd Plant New Industrial Park Luoyang in 2008 FacilitySize:667,000square meters Answer all the following questions: 1. What information would you store on this client in...

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book 2 .pdf 160 | P a g e  2nd Plant New Industrial Park Luoyang in 2008 FacilitySize:667,000square meters Answer all the following questions: 1. What information would you store on this client in your client database? research relevant information about the company and document the information you would enter to the database? 2. How would you record communications with the company? 3. Outline a culturally appropriate communication strategy for your dealings with LYC Bearing Corporation. 4. Create a feedback tool that you can use to review communication strategies with the company. 5. Describe how the collected feedback will be used. 6. What activities would you undertake to establish preferred communication modes? Communication Activities 1 2 3 Preferred Methods(Formal): How Often: Stakeholders Involved: Preferred Methods (Informal): How often: Stakeholders Involved: book 2 .pdf 161 | P a g e 7. How will your account for time differences in communications with LYC Bearing Corporation? Time Difference in Communications Country: Time Zone: Difference in Time: Operating Hours: Public Holidays: 8. Provide a sample diary entry for one of your communications with the company (simulated). 9. Outline the cultural aspects you will take into account while communicating with a Chinese company. 10. Create a sample email to the company to introduce a new member of your team. 11. What communication barriers are you expecting to encounter and how will you manage these? 12. How will the communication processes be reviewed? book 2 .pdf 159 | P a g e Task 1 – International Client Case Study/Scenario This assessment task requires you to:  establish a database of clients and document a strategy for communicating with these clients  build, maintain and improve relationships with international clients over time and keep a record of all communications  analyse, identify and apply culturally appropriate communication strategies with international clients  use feedback from international clients to review communication strategies Your business is planning to export raw components to LYC Bearing Corporation in China. LYC Profile LYC Bearing Corporation was established in 1954.The technical expertise has evolved into engaging 1500 plus engineering personnel and 7000 manufacturing associates. The product range is divided into nine individual categories with more than 10000 different variants the bearings range extends from IDs of 8mm up to a maximum OD of 13.5 metres. As a world class bearing manufacturer LYC takes pride in their quality and maintains their quality assurance certifications namely ISO 9001,ISO 14001,OHSAS18001,TS16949 AS9100B and AAR, LYC currently produce a number of bearing classes including the P2 class with ranging from 8mm weighing 25.4g to maximum OD of 13.5 meters with a weight at 32 metric tons. Some of these bearings can consist of as many as 2386 individual components. LYC’s mission has been and continues to be to provide its customers with fully integrated solutions these include Design & Development Manufacturing Testing & Evaluation and an After Market Service that is second to none. 1st Plant Jianxi District Luoyang in 1954 Facility Size:1,000,000 Square Meters