Consumer relations play a big part in workplace communication. Assume that you’ve been asked by your department manager to identify how to measure the use of effective consumer relations. Respond to...

Consumer relations play a big part in workplace communication. Assume that you’ve been asked by your department manager to identify how to measure the use of effective consumer relations.

Respond to the following in a minimum of 175 words:

• What steps would you take to identify measures used in consumer relations in the healthcare industry?


• Why are effective consumer relations important in healthcare?


• Explain your rationale.