Consider the quote on page 154 by the nurse who was offended by the suggestion that staff members avoid telling patients “Merry Christmas.” If she were to follow the principles of Fuller’s reflective...

Consider the quote on page 154 by the nurse who was offended by the suggestion that staff members avoid telling patients “Merry Christmas.” If she were to follow the principles of Fuller’s reflective negotiation model, what questions might she ask other people? What questions might she ask herself? What might be a good outcome in that situation?