Communication
Speaking with customers or clients is an integral part of business life. However, while face-to-face meetings with customers are often very productive, they can also be difficult to plan for and manage, especially if you are a new employee.
Your report must identify factors involved in speaking successfully with clients and a section on troubleshooting some common problems. When communicating with customers their needs and wants are essential for employees to take into account:
Some points to consider in your discussion:
§ Audience
§ Terminology
§ Building a relationship with the customerBeing an active listenerHow to identify problems - Question customer, a customer’s body language etc.
§ .
§ Communication barriers and conflict resolution.
§ Role of verbal and non-verbal communication.
§ Awareness of cross-cultural communication.
-
Already registered? Login
Not Account? Sign up
Enter your email address to reset your password
Back to Login? Click here