Collapse Subdiscussion William Yaw Adufutse William Yaw Adufutse XXXXXXXXXXYesterday Aug 27 at 12:09pm Thank you for the discussion Marcus! I appreciate your statement "No good team has all the...

William Yaw Adufutse

Thank you for the discussion Marcus! I appreciate your statement "No good team has all the solutions and knows all the information, but the team must establish contacts with all known and possible resources within a short period."

Of corse no team has all the solutions. Success depends on the network system that the team develops and the ability to minimize the crisis.

Marcus, and the class, how can a crisis team manage an expected crises?

Brenda Gantt

Leaders should understand what an organizational crisis is before one can be solved because mismanaging a crisis can cause detrimental effects to the organization. When an organization is prepared for a crisis they will be able to handle any situation that may occur. Organizations should always develop a plan for a crisis. Stated by Ridley, (2013), “Crisis management is a significant event that was unplanned or a series of events occurring simultaneously.” To decrease uncertainty in the event of a crisis the organization creates a crisis management plan. A crisis management plan is beneficial in conceptualizing issues and concerns in an organization. Crises management is the process that deals with an unexpected event or a disruptive event that threatens to harm the stakeholders or organization.

A leader that deals with managing a crisis can quickly identify a threat that can harm the organization and will immediately try to solve the issue. Organizations must be able to manage drastic changes in a crisis. A communication plan is very important during a crisis it is vital to communicate effectively with the staff. Having a crisis communication plan helps in reducing misinformation there should always be a flow of communication during a crisis so that everyone can understand the details of the crisis and the important aspects of the crisis. Crises disturb stakeholder expectations because; people become upset and angry, which is a threat to the relationship between the organization and the stakeholders. (Irimies, 2016, p.116). It is important to keep the key stakeholders informed through the different channels used for effective communication. Crises leadership is an important part of leading, every organization goes through some type of crisis which can be a minor or major situation.

During a crisis, the leader often focuses on the turmoil and emotions of others because a crisis can impact the behavior and needs of the organization. Whenever there is a crisis people will look for a leader to tell them what to do there for it is very important to have a crisis leadership plan and a leader who understands how to solve the crisis by taking the steps necessary. According to Christensen, (2009), state “During a crisis, the leaders, followers, and rapidly changing situations collide to create a new reality for all dimensions and organizations as a whole.” (p. 3). Not every leader will know how to solve a crisis but a crisis leader will know what to do. Making the wrong decision or reacting to quick can make the situation worse. A leader will need to feel a sense of urgency but remain focused on the situation with a level head.

References

Christensen, T. W. (2009).Crisis leadership: A study of leadership practice(Order No. 3350041). Available from ProQuest Central. (305161270). https://search-proquest-com.proxy-library.ashford.edu/docview/305161270?accountid=32521

IRIMIEŞ, C. (2016). Effective Communication in Crisis Situations.Journal of Media Research,9(3), 115–121.

Ridley, T. (2013, January 5).Crisis management and leadership training 1: Intro-basics by Tony Ridley
[Video file]. Retrieved from
http://www.youtube.com/watch?v=Wfi1lEC0TRg

Brenda Gantt

Leaders should understand what an organizational crisis is before one can be solved because mismanaging a crisis can cause detrimental effects to the organization. When an organization is prepared for a crisis they will be able to handle any situation that may occur. Organizations should always develop a plan for a crisis. Stated by Ridley, (2013), “Crisis management is a significant event that was unplanned or a series of events occurring simultaneously.” To decrease uncertainty in the event of a crisis the organization creates a crisis management plan. A crisis management plan is beneficial in conceptualizing issues and concerns in an organization. Crises management is the process that deals with an unexpected event or a disruptive event that threatens to harm the stakeholders or organization.

A leader that deals with managing a crisis can quickly identify a threat that can harm the organization and will immediately try to solve the issue. Organizations must be able to manage drastic changes in a crisis. A communication plan is very important during a crisis it is vital to communicate effectively with the staff. Having a crisis communication plan helps in reducing misinformation there should always be a flow of communication during a crisis so that everyone can understand the details of the crisis and the important aspects of the crisis. Crises disturb stakeholder expectations because; people become upset and angry, which is a threat to the relationship between the organization and the stakeholders. (Irimies, 2016, p.116). It is important to keep the key stakeholders informed through the different channels used for effective communication. Crises leadership is an important part of leading, every organization goes through some type of crisis which can be a minor or major situation.

During a crisis, the leader often focuses on the turmoil and emotions of others because a crisis can impact the behavior and needs of the organization. Whenever there is a crisis people will look for a leader to tell them what to do there for it is very important to have a crisis leadership plan and a leader who understands how to solve the crisis by taking the steps necessary. According to Christensen, (2009), state “During a crisis, the leaders, followers, and rapidly changing situations collide to create a new reality for all dimensions and organizations as a whole.” (p. 3). Not every leader will know how to solve a crisis but a crisis leader will know what to do. Making the wrong decision or reacting to quick can make the situation worse. A leader will need to feel a sense of urgency but remain focused on the situation with a level head.

References

Christensen, T. W. (2009).Crisis leadership: A study of leadership practice(Order No. 3350041). Available from ProQuest Central. (305161270). https://search-proquest-com.proxy-library.ashford.edu/docview/305161270?accountid=32521

IRIMIEŞ, C. (2016). Effective Communication in Crisis Situations.Journal of Media Research,9(3), 115–121.

Ridley, T. (2013, January 5).Crisis management and leadership training 1: Intro-basics by Tony Ridley
[Video file]. Retrieved from
http://www.youtube.com/watch?v=Wfi1lEC0TRg

Catina Artenantmartin

Crisis management and leading through a crisis should include developing a plan proactively that will enable an organization to minimize the adverse impact to the organization should a crisis arise. Developing a crisis management plan should include forming a crisis management team, developing a crisis communications plan and participating in a crisis/risk management exercise. The crisis management team will be the central point of managing the risks, communication and directives in the event of a crisis. This team will consist of members from human resources, information technology, corporate security, product management and corporate communications. They will be responsible for the creating and managing the risk management plans as well as mobilizing other members of the organization during a crisis (Massey et al, 2006).

The risk management plan consists of a SWOT analysis that reviews in-depth the organizations strengths, weaknesses, opportunities and threats and taking a deeper look at the identified weaknesses and threats that could bring harm to the organization. Taking this analysis, a step further in listing them or plotting them visually in a priority order of severity and likelihood to occur (Massey et al, 2006). The risk management team and the risk/crisis analysis are beneficial to understanding the issues and concerns by keeping track of them and develop a plan to closing the gap and decreasing harm to the organization should a crisis arise. The leadership and other stakeholders can have a better understanding of the critical matters that could adversely impact their organization in crisis.

Communication during a crisis is probably the most important element of managing and leading an organization through a crisis. Communicating internally and externally will aid in consistency in message delivery and also reduce confusion and grapevine chatter that can occur during a crisis. The communications plan must include the method and technologies that will be associated with the crisis communication (Massey et al, 2006). Our company has a dedicated disaster recovery team and we hold drills similar to fire drills to test the disaster recovery process, this occurs a few times a year.These drills ensure that all of our associated protocols are functioning and work at its optimal level in case of a crisis or emergency. This pandemic has been a real-life example to our company and countless others the benefit of having a plan for a crisis to ensure business can function under duress or disaster.

Reference

Massey, Joseph Eric, & Larsen, J. P. (2006). Crisis Management in Real Time: How to Successfully Plan for and Respond to a Crisis.Journal of Promotion Management,12(3/4), 63–97. https://doi-org.proxy-library.ashford.edu/10.1300/J057v12n03_06