Clinical Governance (400 words) ‘Consumer participation is about improving the way services are delivered by increasing awareness and understanding of the consumer perspective, their needs, what...

Clinical Governance (400 words)
‘Consumer participation is about improving the way services are delivered by increasing awareness and understanding of the consumer perspective, their needs, what matters most to them in their journey through the health system and how the systems and processes of care can be designed to enhance their participation, experience and health outcomes. It is also about understanding, and working with consumers’ expectations of their health care’ Victorian clinical governance policy framework – a guidebook (2009, p.16).
In this module you are required to;
• Identify and describe two ways in which consumers can actively participate in shaping health service delivery.
• As a graduate nurse, describe how you can increase consumer participation in the planning, implementation and evaluation of the care you deliver.
Use evidence from the literature to support your strategies.
Quality and Safety (400 words)
Safety and quality is everyone’s business. It is an integral part of improving patient care and reducing the risk of harm.
In this module you are required to;
• Identify one of the 10 standards from the National Safety and Quality Health Service Standards (2012).
• Identify and describe the major risk associated with that standard. This might include:
o What is the potential outcome if best practice is not adhered to?
o What is the incidence/prevalence?
o How will this effect patient outcomes?
• Identify and describe two strategies that you may employ as a graduate nurse to improve patient outcomes for this standard.