Claims arrive at the claim’s office from 9a.m at an average rate of one in six minutes. Theoffice holds 20 claims beyond which have to wait. What is the probability that the office willbe full of...

Claims arrive at the claim’s office from 9a.m at an average rate of one in six minutes. Theoffice holds 20 claims beyond which have to wait. What is the probability that the office willbe full of claims when the claim officer arrives at 10a.m? If 100 claims are selected at random,what is the expected number of claims arriving at Claim’s office in any given hour?