Choose to focus on one of the methods (conflict management, negotiation, mediation or arbitration). Critically review a selection of the literature on your chosen topic. (max XXXXXXXXXXwords). See the...

Choose to focus on one of the methods (conflict management, negotiation, mediation or arbitration). Critically review a selection of the literature on your chosen topic. (max 1000-1500 words).
See the assignment folder on some readings on how to write a literature review. You can also find good resources on writing a literature review at http://www.lc.unsw.edu.au/onlib/litrev.html  Part 2 This part asks you construct a model to guide you in making decisions when confronting and managing situations that involve disagreement and/or disputes. The model/s will include references to the following -
• approaches and tools available and/or suitable for use in the context/s being considered • people who are best situated to use them - e.g. would you bring in a professional or would you choose to use the model without such assistance? • circumstances most appropriate for its use • cues or signs that a person using your model can look for, including e.g. physical, emotional and language • cues that you might look for - 2/3 • ‘Intrapersonal’ cues – your personal responses to disagreement/ conflict. For example - at the thought of conflict your stomach tightens, your forehead begins to sweat, your pulse rises, etc. To ‘find’ these you may have to think quite deeply about past conflict situations. • ‘Interpersonal’ what will you expect to see in the other person in a face to face situation – e.g. they may ‘go red in the face’, raise their voice, begin to repeat themselves etc. If it is a ‘virtual context’ perhaps they use CAPITAL letters to ‘shout’ at you, delay responses, deny responsibility, shifting the blame etc. • Remember a good model will deal with all three aspects - Task, Process and Relationships