Case Study: Network Design for EZY-Books EZY-Books is a specialised publisher for customised book publication services. The company’s main office is in Sydney, and its branch offices are in Melbourne...

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Case Study: Network Design for EZY-Books EZY-Books is a specialised publisher for customised book publication services. The company’s main office is in Sydney, and its branch offices are in Melbourne and Brisbane. The operation of the business is still quite old fashioned that all customer services rely on paper-based forms. For example, if a writer wants to publish a book, he/she has to talk with a sales representative by phone or face-to-face to receive a paper order form, and then send the paper manuscript together with the completed form back to the company. The sales representatives travel around the country to meet customers, but the only communication channel to the company is via telephone. The customers complain that the processing cycles of orders are too long, and frequently paper-based forms get lost. Moreover, customers expect to submit their orders form and manuscripts electronically, as well as an online order status tracking capability. The sales representatives also complain that it is not easy for them to get the latest updates from the company about the promotions or discounts. They have laptops with all working documents stored locally, but they hope there could be a file server that they can access anytime with any device, and sometimes they can share their working documents with the administration team. The company is very concerned about these complaints, and decided to rebuild its IT infrastructure that would help it maintain its reputation for providing an elevated customer experience. After comprehensive consultation with technical experts and business partners, EZY-Books decided to dump its current IT infrastructure because the patching changes may be more expensive and less likely to satisfy the business needs. A fresh design for its IT infrastructure, especially the networking, is required. The design is vital to support and enable the future growth of the company. It should enable the connection of all devices, offices, branches, and staff. End of Case Study Assignment Task You are a member of the network planning team, and need to write a formal business management report to explain your solutions and recommendations about the future network infrastructure for EZY-Books. Your target audience is executive business people, who have extensive business experience but limited ICT knowledge. They would like to be informed as to how your solutions may be beneficial to their business. Therefore, the report needs to recommend the telecommunications and networking technologies to be used in terms of business benefit. You may need to compare your recommendation with other available technologies. ICT120 Introduction to Computer Networks Assignment 2 Page 4 of 7 Specifically, you should discuss possible solutions for the following 3 topics in the report. 1. Network Infrastructure 1) Network convergence and unified communications 2) LAN types 3) Cabling plan for the head office and branches, including transmission media and connecting devices 4) WAN connection for the head office and branches 2. Networked Services Propose to deploy 4 types of network services. Candidates can be, but not limited to, VOIP, WWW, Intranet, Extranet, and Email. 3. Data Processing Facilities 1) 3.1 Data storage solution. Candidates can be, but not limited to, data centre, SAN, Cloud, and distributed database. 2) 3.2 Data processing model. Candidates can be, but not limited to, C/S and P2P. When you provide solutions to each topic, remember to explain their benefits to some of the following items: • The operation of the head office and/or branches • The collaborations between the head office and branches • The operation of the business • The satisfaction of customers Note that you are requested to focus on the use of technologies into the proposed plan, but not the discussion of actual network and infrastructure requirements. Please note that standard business report structure, including an executive summary, must be adhered to
Answered Same DaySep 29, 2020ICT120University of the Sunshine Coast

Answer To: Case Study: Network Design for EZY-Books EZY-Books is a specialised publisher for customised book...

Kuldeep answered on Oct 01 2020
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Network Design for EZY-Books
Network Design for EZY-Books
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Executive Summary
EZY- is a professional publisher of custom book publishing services. The company is headquartered in Sydney and its subsidiaries are located in Melbourne and Brisbane. The operation of the business is still very old, and all customer service depends on the paper form. For example, if an author wants to publish a book, he should talk to a phone or face-to-face sales representative to get a paper order, and then send the paper manuscript
back to the company with the complete form needed. Sales representatives traveled across the country to meet customers, but the company's only communication channel is through the phone. Customers complain that orders are processed for a very long time and paper-based forms are often lost. In addition, customers want to submit orders and manuscripts electronically, as well as submit online order status tracking. Sales representatives have also complained that it is difficult for them to get the latest news about promotion or exemption from the company. Their laptops have all the functions stored locally, but they want to be able to access the file server at anytime, anywhere, and sometimes they can share the work documents with the management team. The company is very concerned about these complaints and has decided to rebuild its IT infrastructure so that it can help maintain its reputation for providing a high customer experience. After a thorough consultation with technical experts and business partners, EZY-Books decided to dump their existing IT infrastructure because patches can be more costly and the chances of meeting the needs of the business can be less. Its IT infrastructure, especially the network, requires a completely new design. This design is important for supporting and implementing the future development of the company. It should be able to connect all devices, offices, branches, and employees. The organization provides a thorough knowledge of network infrastructure initiatives before starting its actual construction work. This report has highlighted the new headquarters of the EZY-Books and the network infrastructure or framework solutions in some recommendations.
Contents
Introduction    4
Network Infrastructure    4
Network Convergence and unified communications    4
LAN types and Cabling Plan    5
WAN connection with branches    5
Connecting Media and Devices    6
IP and DNS management    6
Networked Services    6
Data Processing Facilities    7
Data Storage Solution    8
Data Processing Model    8
Recommendations    9
Conclusion    9
Introduction
Telecommunication is a critical apparatus for the success of organizations. It empowers organizations to communicate efficaciously with clients and deliver high standard services. On the other hand, utilization of networking technologies in the business has increased day by day. Today, the social utilization of computer as well as mobile technology increasingly grows and the package of computer devices is becoming more and more essential for business operations. All firms need to store and process data to give the necessary information to support the business decisions of the firm. EZY-Books firm understands that it is important for them to support telecommunication as well as networking technologies to enable the future growth of its new headquarter. This report includes the few recommendations about the forthcoming network infrastructure for the EZY-Books Company. This report targets the audience, such as executive business groups, who have broad business experience, however, restricted ICT knowledge. This report also includes Network Infrastructure, Networked Services, and Data Processing Facilities. This report suggests EZY-Books as to how the solutions will be beneficial for their business further it highlights how networking technologies and telecommunications can be used in terms of an organization's business benefits.
Network Infrastructure
Network Convergence and unified communications
The network convergence alludes to the arrangement of the phone, video, and information correspondence benefits in a solitary system. At the end of the day, EZY-Books give administration to all types of correspondence (Bao and Li, 2011). The network convergence is essentially determined by the advancement of demand and technology. The clients can get a more extensive scope of administrations, and can pick from more and more service providers.
EZY-Books will adopt unified communications, which is an IP communication, bound together informing, phone message, web conferencing, and video conferencing, all moved into one. Therefore, these arrangements diminish intra-office as well as long-distance correspondence costs. In the meantime, they help in enhancing the profitability by a method for a scope of utilization, for example, e-conferencing as well as co-operation, call book-keeping and charging, and obviously bound together informing, to remark a few (Dryjanski and Szydelko, 2016). The center point only connects the PC, however, does not confine the information stream to and from any one framework.
LAN types and Cabling Plan
LAN Types
The decision of which switch to send is dictated through Ethernet interfaces, which match the innovation of switches at the focal point of the Local Area Network. The Ethernet and Wi-Fi are the two most regular transmission technologies being used as types of LAN. The verifiable technologies of LAN, include, ARCNET, AppleTalk, and Token ring. Wi-Fi is an innovation for the remote community that includes gadgets that conform to the IEEE 802.11 standard (Hong, 2014). Wi-Fi is a trademark of the Wi-Fi...
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