Case Study: Data on medication errors are monitored for the calendar year and plotted on a control chart. January, May, and July exceeded upper control limits; the remaining 9 months were within...

Case Study: Data on medication errors are monitored for the calendar year and plotted on a control chart. January, May, and July exceeded upper

control limits; the remaining 9 months were within

acceptable limit. On analysis, it was determined

that:

• New nursing graduates entered the system in

January and May.

• July was vacation month with staffing shortages.

Based on the above data:

a. What processes would you analyze?

b. What would be possible solutions for each

variance?