Case study assessment
Criteria
Unit code, name and release number
BSBRSK401 - Identify risk and apply risk management processes (1)
Qualification/Course code, name and release number
BSB42015 - Certificate IV inLeadership and Management (5)
Student details
Student number
880745966
Student name
Molly Cooper
Assessment declaration
·This assessment is my original work and no part of it has been copied from any other source except where due acknowledgement is made.
·No part of this assessment has been written for me by any other person except where such collaboration has been authorised by the assessor concerned.
·I understand that plagiarism is the presentation of the work, idea or creation of another person as though it is your own. Plagiarism occurs when the origin of the material used is not appropriately cited. No part of this assessment is plagiarised.
Student signature and date
Molly Lee Cooper
Version:20200525
Date created:10 August 2018
For queries, please contact:
Technology and Business Services SkillsPoint
Building B, Level G, Corner Harris Street and Mary Ann Street, Ultimo NSW 2007
© 2019 TAFE NSW, Sydney
RTO Provider Number 90003 | CRICOS Provider Code: 00591E
This assessment can be found in the:Learning Bank
The contents in this document is copyright © TAFE NSW 2019, and should not be reproduced without the permission of the TAFE NSW. Information contained in this document is correct at time of printing:22 November 2021. For current information please refer to our website or your teacher as appropriate.
Assessment instructions
Table1Assessment instructions
Assessment details
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Instructions
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Assessment overview
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The objective of this assessment is to assess your knowledge and performance as would be required to
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Assessment Event number
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2 of 2
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Instructions for this assessment
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This is a case study assessment and it will be assessing you on your knowledge and performance of skills required by the unit.
This assessment is in three (3) parts:
1.Short answer questions
2.Risk Register
3.Risk Reporting
The assessment also contains an:
4.Assessment feedback form
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Submission instructions
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On completion of this assessment, you are required to submit it to your assessor for marking.
Ensure you have added your name at the bottom of each page of this assessment.
It is important that you keep a copy of all electronic and hardcopy assessments submitted to TAFE and complete the assessment declaration when submitting the assessment.
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What do I need to do to achieve a satisfactory result?
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To achieve a satisfactory result for this assessment all questions must be answered correctly.
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What do I need to provide?
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USB or access to cloud storage, computer with relevant software and internet access
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What will the assessor provide?
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The following documents accessed online atPlan2go
·Plan2go Risk Management Plan
·Plan2go Project Risk Management Guidelines
·Plan2go Risk Management Register
·Plan2go Organisational Chart
·Plan2go Report Template
BSBRSK401_AE_CS_2of2_SR1 containingInstructions to access Risk management Standards online via TAFECAT
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Due date and time allowed/location
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Fully online students should refer to their Training Plan for due dates, other students should refer to the Unit Assessment Guide for due dates. The estimated time for a student to complete this assessment is 5 hours. However there is no time limit for students to complete this assessment. Students may complete the assessment outside of the classroom and submit to their assessor for marking.
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Supervision
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TAFE Digital students willconduct the role-play with various colleagues, the assessor does not have to observe the student live, they can view the student’s recording.
Other students will undertake these roleplays as instructed by their teacher.
Other parts may be completed unsupervised.
If you are unable to verify the authenticity of the student’s submission you will need to gather additional evidence to confirm that the assessment task was completed by the student. This may include oral questioning, comparison with in-class work samples, or observation. Any additional evidence must be recorded in the Assessment Feedback section.
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Assessment feedback, review or appeals
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In accordance with the TAFE NSW policyManage Assessment Appeals,all students have the right to appeal an assessment decision in relation to how the assessment was conducted and the outcome of the assessment. Appeals must be lodged within14 working daysof the formal notification of the result of the assessment.
If you would like to request a review of your results or if you have any concerns about your results, contact your Teacher or Head Teacher.If they are unavailable, contact the Student Administration Officer.
Contact your Head Teacher for the assessment appeals procedures at your college/campus.
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Specific task instructions
The instructions and the criteria in the case study below will be used by the assessor to determine whether you have satisfactorily completed the Case Study Scenario. Use these instructions and criteria to ensure you demonstrate the required knowledge.
Scenario
To complete this part of the assessment, the student will be required to read the Scenario below.
Once the student has read the information, they are required to complete the required tasks as instructed in the next parts of this document.
Scenario:
You work for Plan2go and report to Ros Inkle, Leader Project Office. You have been asked to collate Plan2go workplace concerns into the Plan2go Risk Management Register as per the instructions in Part 2 of this assessment. Once complete, you will meet with Ros Inkle to discuss your findings during a role play in Part 2 of this assessment.
You have been provided with the following information of concerns that were identified last month.
On the 1stof this month, it was identified that a new competitor is about to open, with a concern for losing clients
On the 2ndof the month, it was identified that the economy is slowing down and the impact on Plan2go needs to be addressed.
On the 5thof the month, it was identified that many clients are attempting to reduce their carbon footprint meaning clients are conducting more frequent online meetings resulting in less corporate travel needs for Plan2go clients.
On the 7thof the month it was reported that the recent Plan2go website crash (was down for 24 hours due to a technical glitch) was noticed by a major client, when they needed access.
On the 9thof the month, it was identified that there in an increasing number of employees working from home with unclear guidelines for workstation setup.
On the 15thof the month, it was reported that a staff member had taken a photo at work and posted it on social media. Her computer is in the background with client information displayed on the screen.
On the 18thof the month, it was explained that Plan2go is about to launch a new marketing campaign and have scheduled 1 staff member as the contact for enquiries. This staff member will respond to enquiries on top of their usual job role responsibilities.
On the 22ndof the month, it was identified that a few staff have recently left due to increase in child care fees.
Part 1: Short answer
Ros has asked you to read the following Plan2go Risk Management documents outlined in the “What will your assessor provide” section above and answer the questions that follow to ensure that you are able todefine the characteristics of the current risk management context for Plan2go:
·Plan2go Risk Management Plan
·Plan2go Project Risk Management Guidelines
1.Determine the three risk management tools that are the framework of the risk management process at Plan2go and discuss the role of each.
2.Discuss the eight (8) key risk categories that exist for Plan2go.
3.Discuss the four (4) key risk responses that exist for Plan2go.
4.Determine the exact name of the Standard that the Plan2go risk management approach is based on and interpret the eight (8) main principles of effective risk management, as outlined in the Standard.
5.Summarise the relevant policies, procedures and legislation you need to use when documenting risks for Plan2go.
Part 2: Risk Register
Task 1
Using the information provided in the scenario and the Plan2go Risk Management Register and the Plan2go Organisational Chartavailable in the “What will your assessor provide” section, complete the Risk identification (green section),the Risk Analysis & Evaluation (blue section) and Risk Treatment & Action Plan (grey section)of the Risk Management Register.
Once complete, save asBSBRSK401_AE_CS_Risk_Management_Register_v1_YourName.
Tasks to complete:
1.1Locate thePlan2go Risk Management Register &Plan2go Organisational Chart
1.2Complete the Risk Identification (green section) of theRisk Management Register based on information provided in scenario, including:
·Risk ID
·Risk description
·Cause
·Internal/external cause
·Risk category
·Risk Owner
i.The risk relating to work station set up is to be referred to yourself to treat, note this in the Risk Register
ii.All other risks are to be referred to appropriate person beyond your own area of work, use the Plan2go Organisation Chart to determine the appropriate Risk Owner
·Date identified
1.3To implement the controls and treatment plans, complete theRisk Analysis & Evaluation (blue section) and Risk Treatment & Action Plan (grey section)based on information provided in scenario and the identified risk, including:
·Potential impact
·Existing control
·Likelihood rating
·Consequence rating
·Risk rating
·Risk Owner (referring risks beyond your own area of work)
i.The risk relating to work station set up is to be referred to yourself, note this in the Risk Register
ii.All other risks are to be referred to appropriate person beyond your own area of work, use the Plan2go Organisation Chart to determine the appropriate Risk Owner
·Date Treatment Plan completed
·Chosen Treatment Plan
·Action Plan
·Action Owner
i.The risk relating to work station set up is to be referred to yourself to action, note this in the Risk Register
ii.All other risks are to be referred to appropriate person beyond your own area of work, use the Plan2go Organisation Chart to determine the appropriate Risk Owner
·Action Target Date
·Residual Risk
1.4Save document as: BSBRSK401_AE_CS_Risk_ Management_Register_ v1_YourName
Task 2 Instructions
To complete this part of the assessment, the student is required to participate in a role play with the aid of group members.
You should refer to the list of skills provided in Observation Checklist to understand what skills the student is required to demonstrate in this section of the assessment.This Checklist outlines the Performance Criteria, Performance Evidence and Assessment Conditionsyou will be marking the student on.
The role play will be observed by your assessor.
On completion of the Plan2go Risk Management Register, you will discuss and analyse the risks that you have identified with Ros Inkle and the stakeholders you have identified as Risk Owners in the Plan2go Risk Management Register.
Be sure to note any feedback that you receive for any necessary updates that are required to be made to the Risk Management Register. Be sure to use questioning and listening techniques to discuss opinions and clarify understanding.
Task 2 Observation checklist
The Observation Checklistwill be used by your assessor to mark your performancein Role Play scenario 1.Use this Checklist tounderstand what skills you need to demonstrate in Role Play scenario 1.The Checklist lists the assessment criteriaused to determine whether you have successfully completed this assessment event.All the criteria must be met.Yourdemonstrationwill be used as part of the overall evidence requirements of the unit.The assessor may ask questions while the demonstration is taking place or if appropriate directly after the task/activity has been completed.
Table2Observation Checklist
Task #
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Task/ActivityPerformed
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S
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U/S
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Assessor Comments
(Describe the student’s ability in demonstrating the required skills and knowledge)
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2.1
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Learner participated in discussion to consult with stakeholders to analyse risks
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Date of Observation:
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2.2
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Learner used listening and questioning techniques to discuss opinions and
clarify understanding
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2.3
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Learner used communication protocols during consultation with stakeholders to identify risks
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Part 3: Risk Reporting
Task 1:
Using the information gained during the role play, update the Plan2go Risk Management Register if necessary and resave the Risk Management Register asBSBRSK401_AE_CS_Risk_Management_Register_v2_YourName.
Using the information gained during the Role Plays and throughout your research, write a report using the Plan2go Report Template. The report needs to cover:
·method of analysis of risk identification and evaluation
·identified risks in accordance with relevant policies, procedures, legislation and standards
·development of treatments plans for identified risks
·explain how treatment plans will be implemented
·develop appropriate control procedures for all risks and analyse for strengths and weaknesses
Once completed, draft an email to be sent to Ros Inkle as well as all the relevant stakeholders, as you have defined in your Risk Management Register. Attach a copy of the report and in the body of the email, provide an explanation of the report and ask stakeholders to review the report and provide feedback to you within one week of the email being sent to them (ensure you specify an exact date).
Take a screenshot of your email and paste into a word document, save as BSBRSK401_AE_CS_Part_3_Report_YourName and submit this with your report for marking.
Tasks to complete:
1.1UpdatetheRisk Identification (green section),Risk Analysis & Evaluation (blue section) and Risk Treatment & Action Plan (grey section)ofPlan2go Risk Management Register with any adjustments as discussed in the role play
1.2Save document as: BSBRSK401_AE_CS_Risk_ Management_Register_ v2_YourName
1.3Using the Plan2go Report Template, write a report that covers:
·method of analysis of risk identification and evaluation
·identified risks in accordance with relevant policies, procedures, legislation and standards
·development of treatments plans for identified risks
·explain how treatment plans will be implemented
·develop appropriate control procedures for all risks and analyse for strengths and weaknesses
1.4Draft an email to be sent to Ros Inkle as well as all the relevant stakeholders, as you have defined in your Risk Management Register. Take a screenshot of your email and paste into a word document, save as BSBRSK401_AE_CS_Part_3_Email_YourName. Attach a copy of the report and in the body of the email, provide an explanation of the report and ask stakeholders to review the report and provide feedback to you within one week of the email being sent to them (ensure you specify an exact date).
Task 2:
One week has now passed since sending out the report and you have received the following feedback after review.
There has been an increase in instances of body stress complaints from employees working from home. The treatment previously given to the ergonomics risk requires review.
There has also been another privacy breach with an employee taking a screenshot of their online meeting and posting it on social media. This screenshot was taken without the consent of the persons in the meeting and breaches Plan2go’s social media policy as well privacy legislation. The initial treatment for privacy of client information requires review and needs to incorporate privacy of employees too.
Draft an email to be sent to Ros Inkle explaining the feedback that you have received and explain the new treatment methods that you are now going to implement. Take a screenshot of your email and paste into a word document, save as BSBRSK401_AE_CS_Part_3_Feedback_YourName.
Tasks to complete:
2.1Draft an email to be sent toRos Inkle explaining the feedback that you have received and explain the new treatment methods that you are now going to implement.
2.2Take a screenshot of your email and paste into a word document, save as BSBRSK401_AE_CS_Part_3_Feedback_YourName.
Documents to submit:
BSBRSK401_AE_CS_Risk_ Management_Register_ v1_YourName
BSBRSK401_AE_CS_Risk_ Management_Register_ v2_YourName
BSBRSK401_AE_CS_Part_3_Report_YourName
BSBRSK401_AE_CS_Part_3_Email_YourName
BSBRSK401_AE_CS_Part_3_Feedback_YourName
Part 4: Assessment feedback
NOTE: This sectionmusthave the assessor signature and student signature to complete the feedback.
Assessment outcome
☐Satisfactory
☐Unsatisfactory
Assessor feedback
☐Was the assessment event successfully completed?
☐If no, was the resubmission/re-assessment successfully completed?
☐Was reasonable adjustment in place for this assessment event?
☐Has the Assessment Declaration on page 1 of the assessment been signed and dated by the student?
☐Are you assured that the evidence presented for assessment is the student’s own work?
If yes, ensure it is detailed on the assessment document.
Comments:
Assessor name, signature and date:
Student acknowledgement of assessment outcome
Would you like to make any comments about this assessment?
Student name, signature and date
NOTE: Make sure you have written your name at the bottom of each page of your submission before attaching the cover sheet and submitting to your assessor for marking.