Case Study #2 The other night Mr. Jones had a dinner in his favorite restaurant in Chicago. Unfortunately, a bad customer service experience tainted the evening. On that evening he ordered the pasta...

Extracted text: Case Study #2 The other night Mr. Jones had a dinner in his favorite restaurant in Chicago. Unfortunately, a bad customer service experience tainted the evening. On that evening he ordered the pasta dish that he never been ordering for years. It came out wrong. It had peas in it. Not just a few peas, but loaded with peas. And he hated peas. he picked out the menu and confirmed that he hadn't misread the description. Nowhere did it say peas. he motioned the server over and told her about the problem. Justify Your Answer 1. Where's the problem started, and how do you handle the situation if you were on the toe of a server? 2. As a guest, how would you feel, if you were not satisfied the service of the restaurant?