Carrington Cars has been a player in the car rental market for many years. The organisation prides itself on customer service and has numerous rental centres in convenient locations around the city of Melbart. The organisation has recently seen a significant increase in the number of customers arriving at their centres without securing a booking online. In many cases the staff at centres are overwhelmed, leading to delays in customer support. To streamline the customer service experience Carrington wish for customers to be able to make a partial booking onsite using an in-store console-based system. This partial booking is then finalised by Carrington staff in person with the customer when they become available.
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