Carlo Geppetto, president of the Happy Baby Toy Co., has asked you to advise him on responding to media inquiries about a crisis situation involving his company. One of the Happy Baby products is a...

Carlo Geppetto, president of the Happy Baby Toy Co., has asked you to advise him on responding to media inquiries about a crisis situation involving his company. One of the Happy Baby products is a crib toy that the state Consumer Protection Administration is recalling. In at least three cases, the toy came apart when babies sucked on it, causing them to be stained with an indelible green dye. No child has been seriously injured, though the ink stains are expected to remain for about three months. The defect has been eliminated in new models. You are concerned about the company's reputation as a manufacturer of safe toys. You do not want to appear hard-hearted but neither do you want to admit to negligence. Draft a statement of about 60 to 100 words for Mr.Geppetto.