Microsoft Word - Assignment 2 Rubric 2019.docx STC5MSI: Assessment 2 – Issue Management Plan CRITERIA A: Excellent (> 80 %) B: Very good (70 – 79%) C: Good (60 – 69%) D: Acceptable (50 – 59%) N:...

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Microsoft Word - Assignment 2 Rubric 2019.docx STC5MSI: Assessment 2 – Issue Management Plan CRITERIA A: Excellent (> 80 %) B: Very good (70 – 79%) C: Good (60 – 69%) D: Acceptable (50 – 59%) N: Unacceptable (<50%) reads="" and="" interprets="" research="" data="" as="" they="" apply="" to="" public="" relations="" relevant="" to="" the="" issue.="" (30%="" of="" total="" mark)="" excellent="" environmental="" scanning="" and="" organisational="" analysis,="" including="" wide="" harvesting="" across="" traditional="" and="" social="" media,="" a="" thorough="" swot="" analysis,="" and="" extensive="" identification="" of="" stakeholders.="" comprehensive="" identification="" and="" prioritisation="" of="" issues,="" relevant="" publics,="" and="" most="" important="" target="" audiences="" as="" highly="" relevant="" to="" the="" issue="" management="" plan.="" (24-30="" marks)="" effective="" environmental="" scanning="" and="" organisational="" analysis,="" including="" harvesting="" across="" traditional="" and="" social="" media,="" an="" effective="" swot="" analysis,="" and="" very="" good="" identification="" of="" stakeholders.="" effective="" identification="" and="" prioritisation="" of="" issues,="" relevant="" publics,="" and="" important="" target="" audiences="" as="" relevant="" to="" the="" issue="" management="" plan.="" (21-23="" marks)="" competent="" environmental="" scanning="" and="" organisational="" analysis,="" including="" across="" traditional="" and="" social="" media,="" a="" good="" swot="" analysis,="" and="" good="" identification="" of="" stakeholders.="" appropriate="" identification="" and="" prioritisation="" of="" issues,="" relevant="" publics,="" and="" target="" audiences="" as="" relevant="" to="" the="" issue="" management="" plan.="" (18-20="" marks)="" acceptable="" environmental="" scanning="" and="" organisational="" analysis,="" but="" may="" have="" missed="" relevant="" detail="" from="" one="" of:="" public,="" media,="" interest="" group="" government="" or="" other="" opinion="" leader.="" acceptable="" swot="" analysis="" and="" identification="" of="" stakeholders,="" but="" may="" have="" one="" omission.="" (15-17="" marks)="" unacceptable="" environmental="" scanning="" and="" organisational="" analysis;="" may="" have="" missed="" relevant="" detail="" from="" two="" or="" more="" of:="" public,="" media,="" interest="" group="" government="" or="" other="" opinion="" leader.="" may="" have="" key="" omissions="" from="" swot="" analysis="" and/or="" identification="" of="" stakeholders,=""><15 marks)="" applies="" public="" relations="" principles="" to="" develop="" issue="" management="" plan.="" (30%="" of="" total="" mark)="" excellent="" application="" of="" principles="" in="" creating="" the="" issue="" management="" plan.="" comprehensive="" and="" principal="" based:="" definition="" of="" the="" issue="" and="" overarching="" objective;="" outline="" of="" 3="" or="" more="" intended="" outcomes="" and="" associated="" target="" audience(s)="" and="" tactics;="" and="" implementation="" plan="" inclusive="" of="" all="" nominated="" tactics.="" principal="" based="" development="" of="" evaluation="" plan="" which="" comprehensively="" addresses="" impact="" and="" outcome.="" (24-30="" marks)="" effectively="" applies="" principles="" in="" creating="" the="" issue="" management="" plan.="" effective="" and="" principal="" based:="" definition="" of="" the="" issue="" and="" overarching="" objective;="" outline="" of="" 3="" or="" more="" intended="" outcomes="" and="" associated="" target="" audience(s)="" and="" tactic;="" and="" implementation="" plan="" inclusive="" of="" all="" nominated="" tactics.="" principal="" based="" development="" of="" evaluation="" plan="" which="" effectively="" addresses="" impact="" and="" outcome.="" (21-23="" marks)="" clearly="" applies="" principles="" in="" some="" areas="" of="" creating="" the="" issue="" management="" plan.="" good="" definition="" of="" the="" issue="" and="" overarching="" objective,="" outline="" of="" at="" least="" 3="" intended="" outcomes="" and="" associated="" target="" audience(s)="" and="" tactics;="" and="" implementation="" plan="" with="" all="" nominated="" tactics.="" generally="" good="" development="" of="" evaluation="" plan="" that="" addresses="" impact="" and="" outcome.="" (18-20="" marks)="" reasonable="" application="" of="" principles="" in="" some="" areas="" of="" creating="" the="" issue="" management="" plan.="" acceptable="" definition="" of="" the="" issue="" and="" overarching="" objective,="" outline="" of="" at="" least="" 3="" intended="" outcomes="" and="" associated="" target="" audience(s)="" and="" tactics,="" and="" implementation="" plan="" with="" nominated="" tactics.="" acceptable="" development="" of="" evaluation="" plan="" that="" reasonably="" addresses="" impact="" and="" outcome.="" (15-17="" marks)="" does="" not="" adequately="" apply="" principles="" from="" the="" subject="" in="" creating="" the="" issue="" management="" plan.="" unacceptable="" definition="" of="" the="" issue="" and="" overarching="" objective,="" or="" failed="" to="" outline="" at="" least="" 3="" intended="" outcomes="" and="" associated="" target="" audience(s)="" and="" tactics.="" unacceptable="" development="" of="" implementation="" plan="" and/or="" evaluation="" plan.=""><15 marks)="" stc5msi:="" assessment="" 2="" –="" issue="" management="" plan="" applies="" advanced="" public="" relations="" theories="" to="" evaluate="" the="" effectiveness="" of="" the="" issue="" management="" plan="" process.="" (30%="" of="" total="" mark)="" comprehensively="" evaluates="" the="" effectiveness="" of="" the="" entire="" process="" in="" preparing="" the="" issue="" management="" plan.="" comprehensively="" details="" own="" view="" of="" the="" effectiveness="" of="" the="" issue="" management="" planning="" process,="" using="" quality,="" advanced="" theory="" to="" support="" this="" position="" and="" to="" provide="" counter-arguments.="" (24-30="" marks)="" effectively="" evaluates="" the="" effectiveness="" of="" the="" entire="" process="" in="" preparing="" the="" issue="" management="" plan.="" effectively="" details="" own="" view="" of="" the="" effectiveness="" of="" the="" issue="" management="" planning="" process,="" using="" quality,="" advanced="" theory="" to="" support="" this="" position="" and/or="" to="" provide="" counter-arguments.="" (21-23="" marks)="" good="" evaluation="" of="" the="" effectiveness="" of="" the="" overall="" process="" in="" preparing="" the="" issue="" management="" plan.="" clearly="" identifies="" own="" view="" of="" the="" effectiveness="" of="" the="" issue="" management="" planning="" process,="" using="" theory="" to="" support="" the="" evaluation.="" (18-20="" marks)="" reasonably="" evaluates="" the="" effectiveness="" of="" the="" overall="" process="" in="" preparing="" the="" issue="" management="" plan.="" identifies="" own="" view="" of="" the="" effectiveness="" of="" the="" issue="" management="" planning="" process,="" using="" theory="" to="" support="" the="" evaluation.="" (15-17="" marks)="" does="" not="" adequately="" evaluate="" the="" effectiveness="" of="" the="" overall="" process="" in="" preparing="" the="" issue="" management="" plan.="" does="" not="" adequately="" identify="" or="" describe="" own="" view="" of="" the="" effectiveness="" of="" the="" issue="" management="" planning="" process="" and/or="" use="" theory="" to="" support="" the="" evaluation.=""><15 marks)="" plan="" is="" developed="" appropriately="" to="" assessment="" requirements.="" (10%="" of="" total="" mark)="" highly="" appropriate="" choice="" of="" organisation="" and="" issue="" with="" a="" major="" focus="" or="" elements,="" which="" was="" not="" used="" previously="" in="" the="" subject="" or="" in="" assessment="" 1.="" polished="" presentation="" and="" structure="" of="" plan,="" which="" provides="" well-balanced="" coverage="" of="" all="" areas="" required,="" approximately="" within="" word="" limits.="" properly="" references="" all="" sources="" using="" the="" recommended="" referencing="" style,="" and="" references="" 2="" or="" more="" references="" from="" the="" subject,="" and="" 3="" or="" more="" external="" quality,="" academic="" references.="" (8-10="" marks)="" very="" appropriate="" choice="" of="" organisation="" and="" issue="" with="" a="" focus="" or="" elements,="" which="" was="" not="" used="" previously="" in="" the="" subject="" or="" in="" assessment="" 1.="" effective="" presentation="" and="" structure="" of="" plan,="" which="" provides="" largely="" balanced="" coverage="" of="" all="" areas="" required,="" approximately="" within="" word="" limits.="" properly="" references="" all="" sources="" using="" the="" recommended="" referencing="" style,="" and="" references="" at="" least="" 2="" references="" from="" the="" subject,="" and="" at="" least="" 3="" external="" quality,="" academic="" references.="" (7="" marks)="" appropriate="" choice="" of="" organisation="" and="" issue="" with="" a="" focus="" or="" elements,="" which="" was="" not="" used="" previously="" in="" the="" subject="" or="" in="" assessment="" 1.="" good="" presentation="" and="" structure="" of="" plan,="" which="" provides="" coverage="" of="" all="" areas="" required,="" approximately="" within="" word="" limits.="" references="" all="" sources="" but="" may="" have="" minor="" errors="" using="" the="" recommended="" referencing="" style,="" and="" references="" at="" least="" 2="" references="" from="" the="" subject,="" and="" at="" least="" 3="" external="" academic="" references.="" (6="" marks)="" acceptable="" choice="" of="" organisation="" and="" issue="" which="" was="" not="" used="" previously="" in="" the="" subject="" or="" in="" assessment="" 1.="" reasonable="" presentation="" and="" structure="" of="" plan,="" which="" includes="" all="" areas="" required,="" but="" may="" need="" more="" information="" in="" at="" least="" one="" area.="" mainly="" within="" approximate="" word="" limits.="" references="" all="" sources="" but="" may="" have="" minor="" errors="" using="" the="" recommended="" referencing="" style;="" uses="" references="" from="" the="" subject,="" but="" may="" have="" chosen="" more="" relevant="" external="" references.="" (5="" marks)="" may="" have="" chosen="" an="" organisation="" and="" issue="" without="" enough="" relevance,="" and="" one="" that="" was="" used="" previously="" in="" the="" subject="" or="" in="" assessment="" 1.="" insufficient="" detail="" provided="" for="" two="" or="" more="" required="" areas="" required,="" references="" may="" be="" missing,="" inadequate,="" not="" relevant="" or="" reliable,="" or="" poorly="" referenced.=""><5 marks) total 100 model assignment issue & crisis management – assignment template sample method for – assignments 2 & 3 methods issue management plan (dougall, 2008) plus jaques 2014. crisis managment plan jaques 2014. (coombs, 2007) communication plan civitella – notes issue management plan step 1–monitoring ▪ analyze the business environment. ▪ scan and monitor what is being said, written and done by public, media, interest groups, government and other opinion leaders. ▪ what is being said on social media? ▪ are social trends emerging that can impact on the organization? (privacy, gmo, whistleblowers, environment, hacking, anti-vaccination, etc) ▪ consider what may impact on the organisation or its divisions. step 2–identification ▪ assess from the business environment those elements that are important ▪ look for new patterns emerging from what most people take for granted. ▪ identify the issues that impact on the organisation and are gaining widespread support or interest. ▪ what is the type of issue and where is it in its lifecycle? step 3–prioritization ▪ how far-reaching will an issue’s impact be (product sector, company, industry)? ▪ assess what is at stake—profit? reputation? freedom of action - regulation? ▪ what is the probability of occurrence? ▪ how immediate is the issue? step 4–analysis ▪ analyze the most important issues in some detail. ▪ determine their probable impact on the company or its divisions as precisely as possible. ▪ establish issue support teams if appropriate. ▪ identify/rank stakeholders. may use traditional model such as swot analysis: in conjunction with a more advanced add-on: mendelow’s matrix stakeholder mapping –interest marks)="" total="" 100="" model="" assignment="" issue="" &="" crisis="" management="" –="" assignment="" template="" sample="" method="" for="" –="" assignments="" 2="" &="" 3="" methods="" issue="" management="" plan="" (dougall,="" 2008)="" plus="" jaques="" 2014.="" crisis="" managment="" plan="" jaques="" 2014.="" (coombs,="" 2007)="" communication="" plan="" civitella="" –="" notes="" issue="" management="" plan="" step="" 1–monitoring="" ▪="" analyze="" the="" business="" environment.="" ▪="" scan="" and="" monitor="" what="" is="" being="" said,="" written="" and="" done="" by="" public,="" media,="" interest="" groups,="" government="" and="" other="" opinion="" leaders.="" ▪="" what="" is="" being="" said="" on="" social="" media?="" ▪="" are="" social="" trends="" emerging="" that="" can="" impact="" on="" the="" organization?="" (privacy,="" gmo,="" whistleblowers,="" environment,="" hacking,="" anti-vaccination,="" etc)="" ▪="" consider="" what="" may="" impact="" on="" the="" organisation="" or="" its="" divisions.="" step="" 2–identification="" ▪="" assess="" from="" the="" business="" environment="" those="" elements="" that="" are="" important="" ▪="" look="" for="" new="" patterns="" emerging="" from="" what="" most="" people="" take="" for="" granted.="" ▪="" identify="" the="" issues="" that="" impact="" on="" the="" organisation="" and="" are="" gaining="" widespread="" support="" or="" interest.="" ▪="" what="" is="" the="" type="" of="" issue="" and="" where="" is="" it="" in="" its="" lifecycle?="" step="" 3–prioritization="" ▪="" how="" far-reaching="" will="" an="" issue’s="" impact="" be="" (product="" sector,="" company,="" industry)?="" ▪="" assess="" what="" is="" at="" stake—profit?="" reputation?="" freedom="" of="" action="" -="" regulation?="" ▪="" what="" is="" the="" probability="" of="" occurrence?="" ▪="" how="" immediate="" is="" the="" issue?="" step="" 4–analysis="" ▪="" analyze="" the="" most="" important="" issues="" in="" some="" detail.="" ▪="" determine="" their="" probable="" impact="" on="" the="" company="" or="" its="" divisions="" as="" precisely="" as="" possible.="" ▪="" establish="" issue="" support="" teams="" if="" appropriate.="" ▪="" identify/rank="" stakeholders.="" may="" use="" traditional="" model="" such="" as="" swot="" analysis:="" in="" conjunction="" with="" a="" more="" advanced="" add-on:="" mendelow’s="" matrix="" stakeholder="" mapping="">
Answered Same DayOct 16, 2021STC5MSILa Trobe University

Answer To: Microsoft Word - Assignment 2 Rubric 2019.docx STC5MSI: Assessment 2 – Issue Management Plan...

Moumita answered on Oct 17 2021
157 Votes
STRATEGIC MANAGEMENT OF WOOLWORTHS
Table of Contents
Introduction    3
Step 1-Monitoring    3
Step 2- Identification    4
Step 3- Prioritization    5
Step 4-Analysis    6
Step 5- Strategy decision    8
Step 6-Implementation    9
Step 7-Evaluation    11
Reference    12
Introduction
This report is based on the analysis and the identification of risks that are face by Woolworths due to their improved and efficient modes of operations in Australia. Different issues have been evident to be faced by the company while operating in Australia. Different issues pertaining to the crisis of Woolworths while operating curr
ently in Australia have been noted. These have been noted in terms of the management of communication with the customers, the delivery of superior quality of services, lack of formidable sources of Corporate Social Responsibility and the lack of improved forms of social media campaigns (Zutshi et al. 2016). These have been highlighted and strategies have been developed in order to ensure a sustainable and dominating market hold for the Woolworths in Australia.
Step 1-Monitoring
Analysis of the business environment
Woolworths is one of the retail supermarkets chains in Australia. In the business operations, they are offering retail proto the customers. The overview of the business environment of the chosen company and analysis of the high competition generated from the other retailers including Coles. Therefore, the macro-environmental factor of the company is serving negative impact in the essay running of the business operations of Woolworths. Within the business context of the retail business, the company is operating approximately 995 stores in the business market in Australia. According to the reports, it is noticed that the market shares of this retail brand is decreased by 1.6 ppts in recent years (Kessenbrock & Cziehso, 2018). The company has approximately 27.6% of market shares within the grocery market in Australia.
Through the overview of the business environment of Woolworths is observed that within the business industry there is the presence of humour against the retail company in respect with their customer services. The response of the public or the customers' analyse that the company in recent days is not delivering their product within the selected timeframe (Hepworth & Newman, 2019). The social media sites presented that the packaging that the company is using in their supply of products are not environment-friendly and that affected the environmental balance of the countries.
The social trend that is based on the maintenance of environmental balance is one of the emerging factors and that can serve a negative impact on the overall performance of Woolworths. Through the overview of the humours that are presented with respect to the management issues of packaging can serve issues to the business operations of the company (Feigin, 2016). The packaging system which is used in the delivery of products is not involving environment-friendly products in it and that serves environmental issues.
Lack of customer satisfaction in respect with the low packaging system may serve a negative impact within the business operation of the company. Therefore, this process also can affect the performances of the divisions that are linked with the company as the employees of every division are not working with the effective format and that serves issues in the delivery of products to the customers (Feigin, 2016).
Step 2- Identification
Assessment of importunity elements
The assessment process of the business environment of Woolworths is denoting that the customer services are the most effective aspects for the successful business operations of the company. With the involvement of the proper and successful business operations, the company can be able to gain its profit rates and also can be able to acquire success within the business context of retail industry (Sharpe, 2017). Therefore, the successful customer services can be offered with the proper training of the employees within the organisational structure.
New pattern
In that respect, Woolworths should involve the environment-friendly packaging in their supply of products. In recent days the customers are focusing on the healthy packaging of their grocery and other products. For this, the retail company should involve the healthy packaging system at the time of delivery of the products to the customers (Bayne, Schepis & Purchase, 2017).
Identification of issues that impacts on the organisation
The clear view of the overall organisational structure of Woolworths is identifying that in the organisational structure there is the presence of issues that are linked with the lack of training of the employees. The employees who are associated with the workforce of the company are not properly trained for the work that they are performing within the organisational work practices. In that case, the employees of Woolworths are not being able to perform their jobs in the organisational operations with the successful format. This process also serves issues at the time of delivery of products to the customers. The lack of employee’s performances in the packaging and delivery of product in the destined time frame is serving the whispered support from the customers with negative responses (Steenkamp, 2018). The support or interest of the customers are reduced due to the presence of those issues in the overall work practices of Woolworths. This process is evident in the social networking sites as customers of the company is putting their negative comments in terms of the services that Woolworths is offering to the existing customers.
Type of issue
The issue that is observed in case of packaging and delivery of the products is noted as improvement issues of the services of Woolworths. This issue is serving hindrance in the easy delivery of products and in many cases the company failed to deliver their products to the customers by maintaining the quality of products
Step 3-...
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