Can you help me create this Visio paper? Reflect on a business process you use or manage (writers suggestion) within your own organization on a regular basis (for example, ordering a product online, a...

Online Supermarket System Analysis
Purpose:
This report basically analyzes the challenges and frustrations faced by GetFreshFood supermarket, the technological integration with automation strategies designed to address these issues, the design, functions and purpose of the User-Interfaces for customers and staff to use and future system implements. This report will provide the user requirements specification of the system of what is required in the new system, how the design is cost-effective to GetFreshFood's current situation and how the system architecture will be implemented.
Background Information of the system to build:
GetFreshFood is a traditional brick-and-mortar supermarket store based in Singapore that is looking to incorporate digital solutions to automate most of its business operations and eliminate discrepancies in its sales and inventory records. The system will mainly introduce a new online store platform to take in online orders with delivery services for customers, improve the current physical store technological system and provide automated report generation for the store management to easily do data analytics and visualization. The digital transformation is meant to keep up with competitors and increase sales.
Challenges and Frustrations of GetFreshFood’s Operations:
An analysis of the feedback obtained from the employees highlighted a few areas whereby manual work processes can be replaced with digital solutions to be completed in a more efficient manner.
The main challenges and frustrations of customers and staffs are as follows:
1) Time-consuming to manually count stock, order goods and label price tags, with the high potential to label/update product prices wrongly especially if there is miscommunication among staff.
2) Discrepancies in sales and inventory records resulting from cashier manually keying in wrong product code and price or promoter forgetting and manually updating price tags wrongly. This leads to extra workload for the manager to write loss-of-sales report to address these discrepancies.
3) Tallying the end-of-day sales records and other reports manually is both time-consuming and subject to human error for the manager especially when the eyes are tired or when documents go missing.
4) Tedious and lengthy for the manager to manually gather data to review the weekly sales result of all product and sort them into their classifications.
5) Long queues for customers especially during peak hours because of a manual cashier system
6) Lengthy refund/exchange process for customers when they complain about the quality of the goods.
Overview of in System Scope and Out of System Scope:
Current Implementation:
What is within the system scope will be the features and functions of the new system. They have been analyzed to be crucial to improving the store’s operations and remove human mistakes causing losses to the store.
Point of sale system
· Barcode scanner retrieves the product name and price, thereby removing errors resulting from manual price entry
· POS system automatically tabulates every transaction and updates the database, thereby removing the need to manually generate end-of-day sales report
· Automatic coin and notes system automatically count the money for transactions made by cash, thus eliminating errors resulting from manually counting the money
· Nets and Credit Card Pay Wave System The devices offer another alternative to fast and secure payment with rebates and credit card points rewards. Nets card payment involves pressing your pin while credit card 6 payment has Pay Wave system where customers can just tap their credit card on the device and the transaction will be processed.
Shelf management
· Electronic Shelf Labels are updated by the database through real-time, eliminating the need to manually label the shelf and products with their price tags
Inventory...