BSBMGT617 Develop And implement a business planBSBMGT617 ...

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BSBMGT617 Develop And implement a business plan

BSBMGT617 Develop and Implement A Business Plan Assessment Task 1: Written questions Outline three reasons why a company may choose to develop a business plan. Outline the key steps involved in developing a business plan. Outline five common components of a business plan. Outline three areas that the initial business planning process may address Outline the purpose of a SWOT analysis in a business planning process. Describe the relationship between performance objectives and key performance indicators in a business plan. Explain why it is important for a business to use a range of performance measures within its business plan. If a business plan has an objective of improving customer satisfaction, describe three performance measures that could be used to measure customer satisfaction. Describe the balanced scorecard approach in relation to performance measurement. Outline key stakeholders who may be involved in business planning. Assessment Task 2: Develop and implement a business plan 1. Screenshot of communication with online chat advisor of Business.gov.au Steps to follow: 1) https://www.business.gov.au/ 2) 3) Choose an area of the business plan you feel you need some assistance with, for example, customer loyalty initiatives. Select the option “advice and information to help you and your business, including small businesses and independent contractors” when accessing the chat function so the advisor can direct you to the best information that suits your query. 4) Take a screenshot 2. Business Plan Ozhouse Clean Business Plan 2019 - 2021 Executive Summary Provide an overview of the business as per the scenario information e.g. where it is located, when it was established, and key services offered. Mission Provide a mission statement based on an analysis of the scenario information, operational plan and discussion at the meeting. Refer to Vision Provide a vision statement based on an analysis of the scenario information, operational plan and discussion at the meeting. Refer to Our values are: Provide a statement of values based on an analysis of the scenario information, operational plan and discussion at the meeting. Refer to For example: Respect: taking time to understand and value each person and respecting their choices. Strategic Objectives Identify strategic objectives based on an analysis of the scenario information, operational plan and discussion at the meeting. Refer to Market Analysis Provide an overview of the cleaning services market, for example, revenue for the industry as a whole, growth in the sector, number employed, future trends. Include information relating to residential cleaning, as well as commercial cleaning and review trends such as environmentally friendly cleaning services. Include information about at least three competitors, including a summary of their services, as well as explaining how their services compete with Ozhouse Clean and any points of difference that will enable Ozhouse Clean to stand out. 1) Competitor 1: Name Services Compared with Ozhouse Clean 2) Competitor 2: Name Services Compared with Ozhouse Clean 3) Competitor 3: Name Services Compared with Ozhouse Clean Target customers and needs Pricing options Describe current pricing strategy and Outline alternative pricing strategies. Current pricing strategy: Alternative pricing strategies: for example, penetration pricing, and etc. Legislation/Regulations Identifying any permits or licences that are required for new cleaning services. Supplier relationships Identifying suppliers of environmentally friendly cleaning products that can provide Ozhouse Clean with products. Identify at least three options, including the supplier contact details and summary of products offered. 1) Supplier 1: Name Contact details Products 2) Supplier 2: Name Contact details Products 3) Supplier 3: Name Contact details Products Situation Analysis Include a SWOT analysis here Strengths Weaknesses 1) – 2) – 3) - 1) - 2) - 3) - Opportunities Threats 1) – 2) – 3) - 1) – 2) – 3) - Marketing Strategies Discuss potential marketing strategies for existing residential services, as well as commercial and environmentally friendly cleaning services. This may be through reviewing how competitors market their services, as well as identifying effective marketing strategies. 1) – 2) – 3) - Actions The following table identifies the actions we plan to take to achieve our strategic objectives. Include as many rows as required. Date Month and year Actions Specific actions to achieve objectives Resource requirements (financial, physical, human) Key performance indicators June 2019 Send out customer satisfaction survey Survey monkey Operations Manager Surveys sent to all staff and gather responses form 60% of surveys completed 3. Email to the management team Hi , 1) Introduce and summarise the contents of the attachment 2) Explain that the business plan is going operational and provide a brief overview of the timelines for implementation and key performance requirements. 3) Ensure that the Operations Manager and the Administration Manager are equipped and prepared to begin implementation of the action items assigned to them. 4) Attach your business plan to the email. Regards, Your Name Business Development Manager Ozhouse Clean 4. Customer Survey OzHouse Clean Customer questionnaire 6 - 8 questions For example: I have been happy with the level of service I receive from OzHouse Clean. 12345678910 Do not Don’tNeutralSort ofTotally agree reallyagreeagree at allagree 5. Employment Contract Position details refer to Ozhouse Clean Ozhouse Clean and _________________________________ Job Title: Date of Commencement: Salary: p15-16 1. Summary of job role 1.1. Employees will be required to work an average of [number of hours] hours each week. 1.2. Employees are to carry out their duties competently and as described in Schedule 1. 1.3. Employees must comply with Ozhouse Clean’ current and future workplace policies. 2. Remuneration 2.1. Employees will be paid their remuneration in arrears on a [weekly or fortnightly] basis. 2.2. Superannuation contributions will be made each quarter on behalf of the Employee. 3. Probationary Period 3.1. A probationary period of be three (3) months applies to all new employees. During this period, either Ozhouse Clean or Employee may terminate the employment. 4.Leave 4.1All employees are entitled to four (4) weeks of paid annual leave each year. This will be on a pro-rata basis for part-time employees. 4.2Employees must apply for and have their annual leave approved. 4.3All unused annual leave that the employee has accrued will be paid out when the employee leaves the company. 4.5Any other leave will be negotiated between the employee and Ozhouse Clean according to the provisions of the Fair Work Act. 5. Staff Code of Conduct 5.1 All staff are bound by the requirements of the staff code of conduct. 6. Termination 6.1If an employee resigns, the employee must provide Ozhouse Clean with the appropriate amount of notice according to the Fair Work Act provisions at the time. 6.2If Ozhouse Clean terminates the Employee for any reason other than for misconduct, Ozhouse Clean must provide the Employee with the minimum period of notice in writing as set out in section 117 of the Fair Work Act 2009. AGREEMENT Ozhouse Clean and the employee hereby agree to the terms of this Agreement Any future variations to this agreement will be made in writing and signed by both parties. MANAGER NAME: SIGNED: Date: EMPLOYEE NAME: EMPLOYEE ADDRESS: SIGNED: Date: Description of Duties: 1. – 2. – 3. – 4. – 5. - 6. Email to the employee Hi , 1) Introduce and summarise the contents of the attachment 2) ask them to read through and return the contract if happy with its content 3) Inform them of a training session they need to attend with Amanda as part of the induction process which will occur next Monday at 9am. 4) Provide a summary of the training as taken from the induction checklist included in your resources folder, for example, code of conduct, professional development, and etc. 5) Let them know they can direct any questions they have to Amanda who will be their direct manager moving forward. Regards, Your Name Business Development Manager Ozhouse Clean Assessment Task 3: Business performance monitoring 1. Business monitoring and evaluation report Ozhouse Clean Business monitoring and evaluation report Business overview An overview of business performance based on the data provided for this year (P26 of Student Assessment Tasks), as well as the data provided for the previous year (P16 of Student Assessment Tasks). An analysis of business performance to determine if the performance indicators have been achieved. Non-financial information An evaluation of the non-financial information gained from the survey, impact on the business and variations that could be made to the business plan based on this information. (P20 of Student Assessment Tasks) Performance against key indicators An evaluation of the company’s performance against key indicators including: Profit and loss Community awareness or brand awareness Environmental impact Governance Quality Sales Triple bottom line Social: Environment: Financial: The workforce Staff turnover Any other indicators you consider to be suitable Business Plan assessment An evaluation of the strengths and weaknesses of the business plan (the plan you developed for Assessment Task 2) and recommended improvements. Review the information at the link below for each component of your business plan. Provide an assessment of your plan, noting that some areas may not have been covered. Provide an overall assessment of the strengths and weaknesses of your plan based on your assessment. http://coba.belmont.edu/fac/schenkelm/etp3000/Course_Documents/Business%20Plan%20Assessment%20Template.pdf Strengths: Weaknesses: Recommended improvements: Recommendations Provide a summary of recommendations for the upcoming year based on your evaluation as above, as well as required changes to the business plan. 1) – 2) – 3) – 2. Email to the management team Hi , 1) Introduce and summarise the contents of the attachment 2) Attach your Business Monitoring and Evaluation Report to the email. Regards, Your Name Operations Manager Ozhouse Clean Assessment Task 4: Coaching meeting 1. Email to the contract cleaner Hi , 1) Advise them that you would like to set up a meeting to discuss identified areas of concern. 2) Identify the date and time of the meeting. Regards, Your Name Operations Manager Ozhouse Clean 2. Email to the contract

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BSBMGT617                                                             Develop and Implement A Business Plan 
Assessment Task 1: Written questions
Outline three reasons why a company may choose to develop a business plan.
The following are the three main reasons:
Testing the feasibility of the idea in terms of business- The idea in terms of starting a business is discarded at the competitive or marketing analysis stage, freeing to move on the best possible idea.
Providing the business the best possible chance concerning success- if the business plan is written then it will make sure that the individual pays attention to the financial and operational objectives concerning new business along with the details such as market and budgeting planning
Securing funding for instance the equity financing and the bank loan as having a proper business plan will provide the best possible chance of getting the need of money to keep expanding or operating. 
Outline the key steps involved in developing a business plan. 
The main steps that are involved in the business plan are as follows:
· Knowing the market
· Developing an excellent strategy 
· Identifying the value proposition
· Having a purpose
· Crafting a snapshot of the firm
· Including the motivation
Outline five common components of a business plan.
The five elements of a business plan are as follows:
· Executive summary:  It has all the important information in terms of the business plan into a short period of time. 
· The description of the firm: It is the section for showcasing what the firm actually does 
· Analysis of the market: It is the chance of the firm to look at their competition and also state of the marketplace and the market analysis is also to see whether the firm fits into the market with their competitors
· Strategies of the sales: the firm should detail the promotional strategies that they are using as well as the strategies that they hope to implement in future as well
· Requirements related to funding: It is the section that will showcase how much money the business require so that the business can make proper request of the funding. 
Outline three areas that the initial business planning process may address
The three areas that will be addressed are:
· Observing competition
· Seeking the opinions of the expert
· Focus groups
Outline the purpose of a SWOT analysis in a business planning process. 
One of the main purposes of the SWOT analysis mainly revolves around getting managers thinking about everything that can significantly impact the project’s success. However the following are main purpose of the SWOT analysis:
· Making the analysis in terms of internal and external factors
· Identifying the main items for the for the management of the firm
· Preparing a strategic option: issues and problems for solving 
· Conducting the forecast of the sales with the condition of the market and the study of the capabilities of the firm in general
· In a nutshell the weaknesses, strengths, threats and opportunities have the ability to help the managers in terms of avoiding the mistakes that is irreparable and determine if the projects will achieve success or not
Describe the relationship between performance objectives and key performance indicators in a business plan. 
Performance objectives are mainly the result goals for the department or the employees, or computations that tend to judge how well they do their respective jobs. The key performance indicators are the measurements or benchmarks that will be guiding how well a company is doing in terms of meeting their goals. Using these two will help the firm to track, set, evaluate as well as modify the business strategies and enhance the bottom line. 
Explain why it is important for a business to use a range of performance measures within its business plan. 
It can be said that the performance measurement is the procedure of analysing, collecting, as well as reporting information concerning the performance of a group, individual, system, company or element. One of the most vital aspects that need to be taken into account concerning the performance management procedure is the performance measures work qualitatively for providing the important information in terms of processes, products, along with the services that a business produces. Therefore, implementing performance measures is one of the best ways for understanding and managing what a company mainly does. 
If a business plan has an objective of improving customer satisfaction, describe three performance measures that could be used to measure customer satisfaction. 
Consumer satisfaction score- It is one of the most well-known matrix that is asking the consumer to rate their satisfaction against the business, service or product. The larger range in the scale can be regarded as always better because of the cultural differences in terms of how individuals rate their satisfaction.  
Net promoter score- This tends to measure the likeliness in terms of a consumer referring an individual to someone and it is one of the most significant way that can be used for measuring the loyalty of the consumers. 
Customer satisfaction survey- It is one of the most standard approach for collecting the data on the happiness of the consumers. It includes how much satisfied the consumers are without or with the follow up questions. 
Describe the balanced scorecard approach in relation to performance measurement.
It can be said that with the help of the balanced score card approach some of the performance measurements are developed. Furthermore, each of the indicator must be in harmony with the entire entity objectives. On the other hand, each of the measurements can be related to the consumer outcomes, financial outcomes, or even the business procedure outcomes. 
Outline key stakeholders who may be involved in business planning. 
The main stakeholders are someone who will be involved in the strategic planning procedure and those who have interest in the success of the company. The main stakeholders will be as follows:
· Employees
· End consumers
· Distributers 
· Retailers
· Suppliers
· Stockholders 
· Vendors
· Members of the community
· Unions 
Assessment Task 2: Develop and implement a business plan
1. Screenshot of communication with online chat advisor of Business.gov.au
Steps to follow: 
1) https://www.business.gov.au/
2) 
3) Choose an area of the business plan you feel you need some assistance with, for example, customer loyalty initiatives. Select the option “advice and information to help you and your business, including small businesses and independent contractors” when accessing the chat function so the advisor can direct you to the best information that suits your query.
4) Take a screenshot
2. Business Plan
Ozhouse Clean
Business Plan
2019 - 2021
Executive Summary
Provide an overview of the business as per the scenario information e.g. where it is located, when it was established, and key services offered. 


The company that is considered for carrying out the task is the Ozhouse Clean and it is mainly located in Melbourne and it tend to offer residential, professional cleaning services, consisting of the daily spring cleans and home cleans. The company came into existence in the year 2005 mainly as a family business that is operated by Nancy and James Anderson. 
Mission
Provide a mission statement based on an analysis of the scenario information, operational plan and discussion at the meeting.

Refer to 
Ozhouse Clean aims to protect the health and safety of the individuals and provide highest quality of commercial and residential cleaning services by exceeding the client expectation. 
Vision  
Provide a vision statement based on an analysis of the scenario information, operational plan and discussion at the meeting.

BSBMGT617 XXXXXXXXXXDevelop and Implement A Business Plan Assessment Task 1: Written questions Outline three reasons why a company may choose to develop a business plan. Outline the key steps involved...

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