please answer all questions
BSBLDR523 - Lead and manage effective workplace relationships Task 2 – Case study Task summary This assessment is to be completed using the Bounce Fitness simulated work environment. This assessment task requires the student to review Bounce Fitness’ Communication Policy and the Work relationships conflict document. Required Access to textbooks/other learning materials Access to the Bounce Fitness site via Canvas Computer with Microsoft Office and internet access Timing · Your assessor will advise you of the due date of this assessment via Canvas. Submit · This completed workbook. Assessment criteria For your performance to be deemed satisfactory in this assessment task, you must satisfactorily address all the assessment criteria. If part of this task is not satisfactorily completed, you will be asked to complete further assessment to demonstrate competence. Re-submission opportunities You will be provided feedback on your performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date. You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal. You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment. Assessment Cover Sheet Candidate name: Candidate ID Trainer’s Name: Date Submitted: Candidate declaration: I declare that: · I have read and understood all the information provided in relation to the assessment requirements to complete this unit, the instructions and the purpose and processes of undertaking this assessment task · This assessment is my own work and where other’s works or ideas have been used, I have appropriately referenced or acknowledged them · I understand that plagiarism is a serious offence that may lead to disciplinary action. Candidate signature: Task 2 – Case Study General instructions To complete this assessment you can refer to the Bounce Fitness business scenario by reviewing the associated documents in the additional resources section on Canvas. Question 1: Refer to the spaces provided for you below and identify two (2) work responsibilities related to the Bounce Fitness scenario provided and apply the work roles identified under Section 6 of the Quality Assurance Manual. Determine at least one (1) strategy and one (1) process on how these responsibilities must be fulfilled. Briefly describe any additional information you need to communicate information about the work responsibilities to your co-workers. This information can include the following: · Timelines · Resources required to complete the task · Who they need to report to Work Responsibilities Work Responsibility 1 Strategy Process (List the Steps) Additional information that needs to be communicated to the employee Work Responsibilities Work Responsibility 2 Strategy Process (List the Steps) Additional information that needs to be communicated to the employee Question 2: Refer to Bounce Fitness’s Communication Policy in the additional resources section on Canvas and develop one (1) consultation process that help to ensure that employees have the opportunity to contribute to issues relevant to their work role. These must include: · Communicating information to support employees in achieving their work roles · Facilitating employees’ contributions to the consultation process · Providing feedback on the outcomes of the consultation process Note: the processes you develop must use appropriate vocabulary, grammar, and follow conventions for developing processes in your workplace. Communications Policy Processes – Consultation Process Objective: Process Steps - Communicating information to support employees in achieving their work roles: Process Steps - Facilitating employees’ contributions to the consultation process Process Steps - Providing feedback on the outcomes of the consultation process Question 3: Refer to the Communication Policy in the additional resources section on Canvas and develop one (1) consultation process that helps ensure that any issues raised are resolved promptly or referred to relevant personnel such as your workplace supervisor. Use the Communication Policy Processes template below. Communications Policy Processes – Issue Resolution Objective: Process Steps – Raising Issues Process Steps – Resolving Issues Process Steps – Referring Issues Question 4: Create a 6-month plan detailing how you will develop and maintain effective internal and external communications. Action Plan Activities / Actions Due Date Person Question 5: To answer this question you must refer to the Work Relationship Conflict document included in the additional resources section on Canvas. Review each situation listed and develop strategies to help resolve the workplace difficulties identified. To answer the question, complete the following table. Resolution Strategies Difficulty with Resolution Strategies Action Plan Administration Team Leader1 Client Liaison Office Documentation and Logistics Staff Question 6: Select one of the difficulties/conflicts that you had to address in question 5 and write a professionally written email to relevant stakeholders summarising what was agreed to in action plan. Use the email template below. To: Cc: Subject: Question 7: Explain how the systems you implemented meet Bounce Fitness’ policies and procedures How will you continue to monitor and manage conflict? Question 8: You want to get feedback from relevant stakeholders on your work on relationship management. How will you seek feedback and who will you seek feedback from? Answer: Question 9: How will you analyse the feedback you receive? Answer: Question 10: How will you evaluate your own performance in leading effective workplace relationships? Answer: Question 11: Based on your management on workplace relationships in questions 9, 10, 11, and 12, evaluate your personal performance and identify a minimum of two (2) areas where you could improve in leading workplace relationships in the future. Answer: End of Assessment! IH Sydney Training Services Pty Ltd RTO Code: 91109 CRICOS Code: 02623G 2 | Page Business College at International House RTO Code: 91109 CRICOS 02623G Level 1, 203 Clarence St, Sydney NSW 2000 | Floor 1, 237 Oxford St, Bondi Junction NSW 2022 3 Searcy St, Darwin NT 0800 | Level 6, 601 Bourke St, Melbourne VIC 3000
[email protected]| www.ihBC.edu.au Introduction Bounce Fitness is made up of four fitness centres. Head office is currently established in Cairns, Queensland. The other centres are in Brisbane, (Queensland), Sydney, (New South Wales) and Melbourne, (Victoria). It is the intention of the Board of Directors that a new centre will be opened in Perth, (Western Australia). It was established in 2001 by Margaret House as a single aerobic studio. After two years membership increases demanded the small leased centre be expanded and a new facility was built on land purchased by the organisation. In 2004 a second centre was established in leased premises in Brisbane and then Sydney and Melbourne in the subsequent two years. The Head Office remains in Cairns and a Board of Directors has been established to oversee the function of the business in all of the centres. Each centre has a Manager, who reports to the CEO in Cairns, and a team of permanently employed fitness instructors and other casual instructors, all of whom report to the Centre Manager. The business is operated on best business practice and complies with all legislative requirements, local by-laws and is registered with the national body. Bounce Fitness intends to market its brand through excellence in service and expertise to establish itself as a premier provider of fitness and wellness in Australia. Much time is invested in training the Centre staff to upgrade their professional skills and in customer service to foster a loyal member base. Classes are innovative and varied with regular changes to routines and activities. Bounce Fitness has developed choreographed fitness moves with accompanying music which is geared to the varying interests, needs and goals of the member group. It is intended that all around Australia, gym and fitness centre members will continue to be enhancing personal performance through classes designed and produced by this business. Classes are coupled with state-of-the-art fitness equipment to cater to those who prefer resistance training to aerobic workouts. Additional free weights allow for use by even die- hard lifters. Business College at International House RTO Code: 91109 CRICOS 02623G Level 1, 203 Clarence St, Sydney NSW 2000 | Floor 1, 237 Oxford St, Bondi Junction NSW 2022 3 Searcy St, Darwin NT 0800 | Level 6, 601 Bourke St, Melbourne VIC 3000
[email protected]| www.ihBC.edu.au All centres are carpeted in areas used for stationary activities, spacious, well-ventilated and air-conditioned to make the environment as safe and comfortable as possible. They are light and feature wrap-around mirrored walls. The decor was designed by a Brisbane firm and is updated every three years. There are showers, toilets, lockers. Each centre features a retail section selling fitness shoes, clothes and other related fitness items. There is a small cafeteria which is leased to a provider who supplies healthy, low calorie drinks and light food. Each Centre has regularly scheduled aerobic classes ranging from high intensity to low intensity. The scheduling is left to each Centre but must sustain a minimum average of twelve in each class for them to continue to be held. The style of classes changes as new methods are developed to sustain interest and provide variety. Circuit classes are also scheduled for groups who move in a circuitous rotation around the different resistance equipment sequentially as instructed by the Instructor. They are required to complete interval aerobic exercises during the completion of a class to enhance the value of the workout. Very low intensity classes are also held in age care facilities to keep residents active and incorporate light weights to keep them healthy. This exercise contributes to the physical and mental health of participants as well as providing an interest in their day. Special classes are held in high schools for senior students, sheltered workshops and other special situations as requested and are operated at minimal or no cost as a community service. Funding is primarily from memberships. Memberships are sold on one, three, six and twelve monthly basis on a decreasing fee scale. Casual members are welcome, but the daily rate is a premium one. Each Centre sells memberships to 120%. This means that at peak times it could be quite crowded, but experience