leadership and management
BSB61015 Advanced Diploma of Leadership and Management Student Assessment Guide: BSBMGT608 Manage innovation and continuous improvement Student Assessment Guide: BSBMGT608 Manage innovation and continuous improvement Copyright 2019 Australian College of Business Intelligence All rights reserved Version: 19.0 Date Modified: August 2019 No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise without the prior written permission of Australian College of Business Intelligence. Disclaimer: The Australian College of Business Intelligence does not invite reliance upon, nor accept responsibility for, the information it provides. The Australian College of Business Intelligence makes every effort to provide a high-quality service. However, neither the Australian College of Business Intelligence, nor the providers of data, gives any guarantees, undertakings or warranties concerning the accuracy, completeness or up-to-date nature of the information provided. Users should confirm information from another source if it is of sufficient importance for them to do so. Contents 1. Assessment Information4 A. Purpose of assessment4 B. Competencies being assessed4 C. What you are required to do5 D. Adjustment and Support6 E. Assessment submission7 F. Assessment results and feedback8 G. Technical tools for completing this assessment9 2. Assessment Coversheet10 3. Assessment Requirements11 A. Overview11 B. Task 1 – Review knowledge, programs, systems and processes12 C. Task 2 – Develop options and implement innovative processes21 4. Marking Guide36 A. Marking Guide for Tasks 1 & 236 1. Assessment Information A. Purpose of assessment This assessment will develop your skills and knowledge required to sustain and develop an environment in which continuous improvement, innovation and learning are promoted and rewarded. The assessment is designed to help you gather evidence of your competence against the requirements of the unit of competency, as outlined below. Your evidence may take a variety of forms and must be: · Authentic – your own work · Valid – related to the competency · Sufficient – appropriate quantity and quality · Current – recent proof of your skills and knowledge B. Competencies being assessed Elements To achieve competency in this unit students must demonstrate their ability to: 1. Review programs, systems and processes 2. Develop options for continuous improvement 3. Implement innovative processes Performance Evidence Evidence of the ability to: · Analyse and evaluate systems and performance in key areas of the organisation and identify opportunities for improvement, seeking advice from experts as appropriate · Promote the value of creativity, innovation and sustainability and recognise successes · Support the testing and trialling of new ideas and undertake risk management and cost-benefit analysis for options · Plan for and implement improvements using organisation’s processes for approvals, project management and change management · Facilitate effective contributions to and communications about continuous improvement and innovation · Capture insights, experiences and ideas for improvements and incorporate them into the organisation’s knowledge management systems and future planning. Knowledge Evidence To complete the unit requirements safely and effectively, you must: · Outline cost-benefit analysis methods · Describe creativity and innovation theories and concepts · List organisational learning principles · Identify quality management and continuous improvement theories · Describe relevant risk management concepts · Outline relevant sustainability practices. For further information on the competencies of this unit, please refer to: https://training.gov.au/Training/Details/BSBMGT608 C. What you are required to do This assessment requires you to demonstrate your ability to analyse an organisation, develop options for continuous improvement and implement innovative processes. Task 1 For Task 1 you are required to demonstrate your knowledge of innovation and continuous improvement methods, theories and practices. Then review an organisation’s programs, systems and processes. Task 2 Task 2 requires you to test new ideas, undertake risk management and cost-benefit analysis for each option, then approve innovations through agreed organisational processes. It also requires you to develop plans for implementation, use contingency plans and manage emerging challenges and opportunities effectively. For further details, please refer to the “Assessment Requirements” section of this document. Assessment resources To enable you to complete this assessment, the following documents have been provided in the unit course page on Moodle unit on Moodle: · BSBMGT608 Manage innovation and continuous improvement learner guide · BSBMGT608 Case study folder · BSBMGT608 Observation checklist A note on plagiarism and referencing Plagiarism is a form of theft where the work, ideas, inventions etc. of other people are presented as your own. When quoting or paraphrasing from a source such as the Internet, the source must be recognised. If you are quoting a source, make sure to acknowledge this by including “quotation marks” around the relevant words/sentences or ideas. Note the source at the point at which it is included within your assessment, such as by using a citation. Then list the full details of the source in a ‘references’ section at the end of your assessment. All sources used for your assessment should be detailed in the ‘references’ section. It is advisable to never copy another person’s work. D. Adjustment and Support i. Reasonable adjustment ACBI supports individual differences in the learning environment and provides ‘reasonable adjustment’ in training and assessment activities to support every learner. If you have any special needs that make it difficult for you to complete your learning or assessments, you should discuss this with your assessor. ACBI will endeavour to provide you with reasonable alternatives to assist you to complete the required tasks such as completing tests verbally or using an interpreter. NOTE: If you have any special needs, you should discuss this with your assessor before starting your assessment. ii. Support While ACBI may not be able to assist you with language training or specific Language, Literacy and Numeracy (LLN) training, our assessors will work with you to ensure that you are supported throughout your qualification. If you require individual tutoring this may attract an additional fee (please refer to the ACBI Student Handbook available from https://www.acbi.edu.au). Support may be offered by your assessor, or for more specialist support you may need to contact the RTO administration. E. Assessment submission Always submit assessments on time by the due date. You can find the due date in the unit course page on Moodle. i. Assessment Coversheet Once you have completed all the tasks of the assessment, you must complete the Assessment Cover Sheet, including signing the declaration. ii. File naming conventions When submitting assessments electronically follow the following standard for naming document files and subject line. You must insert the following information: · Unit of Competency code (ie. BSBMGT608) · ‘A’ for word assessment then followed by the assessment number and a dash · Your first name and initial of last name. Capitalise only the first letter of names. Then insert a hashtag, followed by submission attempt. Hence as an example of incorporating the four points above your file name or subject line should appear this way: BSBMGT608 A1 – JessieA #1 iii. Submission via Moodle Please refer to the “Instructions for Submitting Your Assessment” on the unit course page in Moodle. NOTE: Please take care to follow all instructions listed. Assessments uploaded with a draft status on Moodle may not be graded. F. Assessment results and feedback i. Assessment results Once you have submitted this assessment online via Moodle, your assessor will grade it and provide you with feedback. For each task of the assessment, you will receive a grade of ‘Satisfactory’ or ‘Not Satisfactory’. You will also receive a grade for the entire assessment of ‘Competent’ or ‘Not Competent’. Each task of the assessment must be ‘Satisfactory’ in order to receive a grade of ‘Competent’. ii. Resubmission If your assessment is graded ‘Not Competent’, you receive instructions via the feedback form on components to be amended. Your assessor is committed to providing you with detailed feedback on the outcomes of the assessment and will provide guidance on areas for improvement. In most instances, you should need only complete the sections of the assessment that were deemed ‘Not Satisfactory’. However, it is important to remember that depending on the task, it may be necessary to repeat the whole task (for example presentations or the delivery of a training session). If resubmission is required, you will need to amend or update your assessment as a different version by the required term cut-off date, as detailed on Moodle. NOTE: For further information on late assessment, please refer to the ‘Assessment Policy’ available on Moodle. iii. What happens if you do not agree with the assessment result If you do not think the assessment process is valid, or disagree with the decision once it is made, or believe that you have been treated unfairly, you can appeal. The first step is to discuss the matter with your trainer. If you still do not agree with the assessment, you are able to request a re-assessment. It is possible to have your evidence assessed by a different trainer. If you remain dissatisfied after the re-assessment, you should contact the Director of Studies. Full details of the Appeals process are contained in your Student Handbook. G. Technical tools for completing this assessment To complete this assessment, you need access to: · A computer with internet · Word processing and other relevant programs to develop appropriate documentation and reports as required 2. Assessment Coversheet Student Name: Student ID: Contact Number: Email: Trainer / Assessor Name: Qualification: BSB61015 Advanced Diploma of Leadership and Management Unit of Competency: BSBMGT608 Manage innovation and continuous improvement Assessment Tasks: ☐ 1. Review knowledge, programs, systems and processes ☐ 2. Develop options and implement innovative processes Due Date: Date Submitted: Declaration: I have read and understood the following information at the beginning of this assessment guide (please tick): ☐ Assessment information ☐ Submitting assessments ☐ Plagiarism and referencing I declare this assessment is my own work and where the work is of others, I have fully referenced that material. Name (please print): Student signature: Date: 3. Assessment Requirements A. Overview For this assessment, you are required to complete two tasks: · Task 1 – Review knowledge, programs, systems and processes · Task 2 – Develop options and implement innovative processes Please note: Both Task 1 and 2 of this assessment require you to refer to the provided BSBMGT608 Case study folder. B. Task 1 – Review knowledge, programs, systems and processes i. Instructions for students Task 1 of this assessment requires you to demonstrate your ability to conduct a competitor analysis and identify opportunities for innovation. You need to complete 2 parts Task 1 is structured into the two parts below: · Part A – Demonstrate innovation and continuous improvement knowledge · Part B – Review