BSB51918 Diploma of Leadership and Management BSBMGT517 Manage operational plan Task 2 – Written Report Candidate Instructions Purpose of this Assessment task This assessment task is designed to test...

Candidate Instructions
    Purpose of this Assessment task
    This assessment task is designed to test your skills in managing operational plan as required by the unit BSBMGT517Manage operational plan. Your trainer/assessor will be assessing your work and provide you with constructive feedback on Canvas. This task will assess your skills to:
· Develop operational plan
· Plan and manage resource acquisition
· Monitor and review operational performance.
In this assessment you will analyse the provided case, undertake research using Bounce Fitness website, and complete the 3 parts of the project to demonstrate your skills in managing operational plan.
What are you required to do to undertake this Case Study?
To complete this assessment, you must use the simulated business “BOUNCE FITNESS” by clicking on the link below. This business is a fitness company which is in all States within Australia. Bonce Fitness website contains information about the company, Infrastructure, People, Policies and procedures, Performance of the business, Documents, and scenarios. You can find the login details on Canvas: http;//bounce.precisiongroup.com.au/account/
To successfully undertake this assessment, you should be doing the following:
· Read the provided Case Study, scenarios and Bounce Fitness additional resources couple of times and understand the requirements
· Clarify the requirements with your trainer and assessor if you are not sure
· Research appropriate websites as directed by your trainer/assessor
· Complete all of the 20 questions and upload them on Canvas
· Discuss with your trainer/assessor the contents of the project you will be submitting
Context and conditions of undertaking the tasks?
The prescribed tasks will be undertaken by you after carefully analysing the case scenarios. Your trainer will also provide you guidance on the websites to be researched. Your trainer/assessor may also set certain conditions under which you will perform the tasks required by this assessment. For example, your trainer may set a time limit to perform a task or, ask you to repeat a task or, ask you to give additional information about the performance by asking you some verbal questions or, they may prescribe you some new conditions to undertake certain tasks.
Given your personal conditions, your trainer/assessor should also be able to make some reasonable adjustments in undertaking the tasks of this assessment. You should check with your trainer/assessor about the conditions under which the tasks should be completed, and the possible adjustment they can make in undertaking these tasks.
What specific WHS requirements may be involved?
This assessment will require you to be aware of the standard Workplace Health and Safety requirements e.g. Workplace Health and Safety Act and Workplace Health and Safety Legislation Your trainer/assessor will advise you on these and other legislative requirements.
Tasks and frequency of performance
Details of the tasks to be undertaken in this assessment are provided in this document. The tasks listed must be performed at least once.
Getting Started
The assessment may be re-attempted on two further occasions (maximum three attempts in total). All assessments must be resubmitted 3 days within receiving your unsatisfactory grade. You must clearly indicate “Re-submission” on your resubmitted work.
You must complete all questions unassisted by the assessor or other personnel but may refer to reference material as may be needed. All questions must be answered satisfactorily for the assessment to be completed satisfactorily.
For any assessment conducted that is incomplete, or without satisfactory performance, the assessment will need to be completed again after further training support. This may be simply to focus on question areas not achieved in the prior assessment.
Submitting your assessment
When you are ready to submit your assessments, upload the files in Canvas via the submission tab. It is important that you keep a copy of all electronic assessments submitted to Canvas. Please submit all assessment components.
Word count
In this assessment some of the questions include a word count. This is a guideline only, but your answers should not vary substantially (i.e. +/- 10%) from the word count provided. Microsoft Word includes a word count tool.
    Objective
    To test the required application skills in managing operational plan.
    Assessment Cover Sheet
    Candidate name:
    
    Trainer’s Name:
    
    Date Submitted:
    
    Candidate declaration:
    I declare that:
· I have read and understood all the information provided in relation to the assessment requirements to complete this unit, the instructions and the purpose and processes of undertaking this assessment task
· This assessment is my own work and where other’s works or ideas have been borrowed, I have appropriately referenced or acknowledged them
· I understand that plagiarism is a serious offence that may lead to disciplinary action.
    Candidate signature:
    
Task 2–Written Report
Part A - Develop an operational plan
You will be required to refer to the virtual company Bounce Fitness website and examine the business planning (available on Canvas) to get a clear picture of the expectations of plans.
Read the case study below and complete the activities.
    CASE STUDY
Although Bounce Fitness is known in their local communities, it is seeking an extended presence and identity to promote the company’s unique approach and lifestyle vision to an older audience. The organisation tendered for, and won, a health initiative to conduct a three-month pilot project involving older typical non-users to improve their fitness and lifestyle in each of the four (4) Bounce Fitness Centres.
The CEO and Board of Directors have asked you to manage the operational plan. Once of Bounce Fitness objective is to increase revenue by 10% and one of the projects the CEO has decided to embrace is to encourage the over 50s to join the club.
Bounce Fitness’s target clients for this project are those over 50 years of age. Starting from the initial contact and assessment, these individuals will be looking for innovative but comfortable, effective, and convenient solutions for their needs. They may have already heard of Bounce Fitness but will be referred and encouraged by their health providers and the staff of accommodation catering to a senior age group. Classes will cater for up to 30 and be held weekdays before work at 8.30 am.
He / she may have weight or health issues or concerns (diabetes, depression, restricted mobility) and have an interest in improving their fitness, but rarely commences until advised by their health provider of the necessity and benefits. The advertising will be managed by the Health Department and the Tender covers all costs but catering. There is no cost to clients so it is expected there will be a good uptake.
Bounce Fitness will take pre- and post- weight, body mass and blood pressure measurements. They will supply a daily class on weekdays. Each class is designed to be encouraging and fun and also deal with weight, flexibility and diet. Those attending will be encouraged to stay and enjoy a free lunch that is healthy and light and to converse with others pre- and post- training. They will also be shown how to use the equipment and how to maintain their fitness through additional daily gentle exercise at home and diet changes. The lunch will cost Bounce Fitness $15 per head per class.
It is recognised that the emotional needs including managing depression, companionship, and general interest in becoming more active in their lives generally should also be impacted positively.
Testing supplied by Bounce Fitness will include weight, body measurements and mass and blood pressure initially and monthly thereafter. This will require the purchase of 6 Mobile Mercury Sphygmomanometers for each Centre at a cost of $199 inc. GST each. All other testing will be undertaken by the Ministry of Health. So the outcomes for Bounce Fitness will be in terms of client physical success factors and profitability. As this is a government tender, complete and accurate record keeping is essential.
Current staff will be able to manage the new clients but will need to update their training in the monitoring and recording of the client physical markers and diet appropriate to that age group. This training cost will be budgeted in the infrastructure costs for one month before the commencement of the program at $1,500for the month. Otherwise they need no further development. Infrastructure costs include use of the facility, wear and tear on carpet and equipment, cooling, and administrative costs. This is $3,000 per Centre.
There is a month to prepare and the plan will run as a pilot project for three months. The budget for this pilot follows.
    CASH FLOW BUDGET
    
    Planning Month
    Actual
    Pilot October
    Actual
    Pilot November
    Actual
    Pilot December
    Actual
    Total
    Beginning Cash Balance
    $0
    
    $139,224
    
    $91,224
    
    $43,224
    
    
    Cash Inflows (Income)
    
    
    
    
    
    
    
    
    
    Total Cash Inflows
    $150,000
    
    $0
    
    $0
    
    $0
    
    $150,000
    Available Cash Balance
    $150,000
    
    $139,224
    
    $91,224
    
    $43,224
    
    
    Cash Outflows
(Expenses)
    
    
    
    
    
    
    
    
    
    Infrastructure costs
    6,000
    6,000
    12,000
    12,000
    12,000
    12,000
    12,000
    12,000
    84,000
    Sphygmomanometer
    4,776
    4,776
    
    
    
    
    
    
    9,552
    Light Lunch
    
    
    36,000
    36,000
    36,000
    36,000
    36,000
    36,000
    216,000
    Total Cash Outflows
    $10,776
    
    $48,000
    
    $48,000
    
    $48,000
    
    $154,776
    Ending Cash Balance
    $139,224
    
    $91,224
    
    $43,224
    
    ($4,776)
    
    
1) Refer to the virtual company “Bounce Fitness” to research and analyse this company.
1. list all the documents and resources you will require which will assist you with the development of an operational plan.
2. Analyse the budget, review the expenses, and discuss any variances that would benefit the company in the future (Approx. 100 words).
    a. 1. List of Fixed Assets at the facility, gym equipments details.
2. Current list of occupancy or people who are regularly attending the gym and their feedback.
3. Employee details with the flexibility to adapt to the new changes.
4. Marketing Ideas and plans implanted at the past.
5. The reach of the advertisement and marketing in place.
6. Feedback collected forms from the members or any other mode of mode of collection of the feedback.
b. Cash flow is over the budget by $4,776., resulting in the negative balance at the end of the pilot project. Infrastructure costs have doubled. There is no profit component derived from the pilot project.
2) Discuss with whom you would consult in developing your plan and on an ongoing basis. You are now required to develop and implement a communication and consultation process to engage the relevant personnel during the development of the operational plan. Your consultation plan must include names and titles of staff, how often you are going to meet, timelines, form of communication and consultation. (Approx. 50-100 words)
    COMMUNICATION PLAN TEMPLATE
    Company name:
    Bounce Fitness
    Centre:
    1
    Name of responsible person:
    Shawn Mendes – Senior Manager
    Objectives:
    The objective of this meeting is to take stock of the situation on a weekly basis till the plan is implemented effectively. Later meeting will be held every fortnightly.
    When
    Who
    How
    Comments
    First Week – Wednesday
    Trainer / Supervisor
    One- to – One
    Additional training needed for the trainer and the supervisor
    Second Week – Wednesday
    Trainer / Manager
    One – to - one
    The task given to supervisor to collect feedback and records
    Third Week - Wednesday
    Trainer / Manager/ Senior Manager
    One –to –one and Webex call or conference room meeting
    Analysing how the Senor Manager handles the class.
    Fourth Week - Wednesday
    Trainer / facility Manager
    One –to One
    Get the required report and analysing the report with the entire team.
    
    
    
    
3) Assume that you held a meeting to implement the consultation process to ensure that all staff are aware of the business objectives and what communication process will be involved in the development and implementation of the operational plan. Document the minutes of the meeting for distribution to all staff present using the template provided.
Complete the table provided. Ensure to include at least three physical resources.
    Resource requirements
    Current method of acquisition
    Recommended method of acquisition
    Comment as to why no change is recommended or why you recommend a change in the acquisition method
    Stakeholder comments
    Trainer
    Advertisement in News Paper
    Online Advertisement through social media and health care channels
    The Circulation of the news paper has come down and screen time in the social media has increased.
    Better Results
    Supervisor
    Placement Agencies
    Through Network
    Feedback and recommendation helps to choose the correct candidates.
    Cost cutting method.
    MEETING MINUTES
    DATE:
    CHAIR:
    MINUTES :
    TIME:
    March 15, 2021
    Senior Manager – Fitness
     Agenda, Briefing, Discussion and Conclusion
    11.30 am
    Present:
    Senior Manager , Manager, Facility Manager & Trainers.
    No
    Item
    My Action Notes
    1.
    Knowledge of the trainer to train Senior Citizens
    Although there is knowledge about the ailments of the senior Citizens, trainers should be given more training to so that they can handle the emergency situation without panic.
    2.
    Diet Plan
    Need to consult dietician to understand the diet plan for different requirements of the 50+
    3.
    Work Life Balance
    Plan to balance fitness, life and work.
4) You are now required to develop a “Contingency Plan”,using Appendix A, for each area where something could go wrong and how you will recover– demonstrating understanding of risks.
5) Read the scenario below and complete the question.
Scenario
To ensure that you can provide the best service to this client group, you have consulted a health and nutritionist specialist to provide advice on food types and the best diet which can be combined with an exercise regime.
You are to conduct research on the internet to seek specialist advice about food and diet for mature aged client groupand incorporate the diet plan into their fitness regime and the types of fitness activities. Document and enclose all the research you conducted. (Approx. 200 words).
    As per the research conducted below are the food and diet plan for the aged above 50 yrs:
1. Reduce intake of salt whenever possible.
2. Include fruits and vegetables in the diet, preferably in the morning.
3. Include beans and baked beans in the lunch.
4. Increase intake of water often in the day. Drink more water in the first half of the day and reduce slowly during the second half of the day.
5. Practice intermittent fasting.
6. Include proteins, vitamins & minerals in the diet.
Fitness Regime:
The major health hazard for the elderly people is lack of enough physical activity. As per the research it is estimated that 50% health illness due to lack of exercises. Elderly people should first seek the advice of the doctors before starting the exercise routine.
Doctors and fitness experts should negate some of the myths associated with the exercises:
1 ) Older people are physically weak.
2) Exercising at the older age lead to injuries.
3) Exercise not required for the older people.
& There are other barriers like, fitness industry has not explored this niche...