assignment
BSB50215 Diploma of Business Assessment Guide BSBADM504 Plan and implement administrative systems Introduction This Assessment Booklet provides you with information and your assessment tasks for this unit. A requirement of your qualification, from which the unit of competence is taken, is the application of the concepts you have been learning. The assessment activities are an important part of your course as they provide an opportunity to apply what you have been learning and they give both you and your trainer feedback on your progress. Please read this section carefully before commencing the assessment tasks. Recognition of Prior Learning If you can demonstrate that you have the skills and knowledge within this unit, you should speak to a trainer/assessor about this and apply for recognition of prior learning. COMPLETING YOUR AssessmentS Prior to Assessment You must be advised of your rights before and after the assessments including the right to appeal. Assessors must provide you with all relevant information relating to the assessments prior to commencement and of the appeals procedure that can be utilised if you wish to appeal against the assessment outcome or make a complaint. Submitting Assessments Each part of this assessment booklet needs to be carefully completed and you are required to attain a ‘satisfactory’ mark for each of the assessment activities. Full details of what is required have been detailed in instructions before each assessment task. You must submit assessment tasks with the cover sheet provided at the end of this Booklet. You must attach one cover sheet per assessment upon submission, ticking the relevant assessment box. Ensure you sign the form after completion. Assessments should be submitted on or before their due date. Extensions for individual assessment tasks may be negotiated in specific circumstances. Consultation on this must occur prior to the due date and extensions due to illness will require a medical certificate. Extensions will be confirmed to you in writing. Plagiarism and Referencing You are reminded that plagiarism will not be tolerated. Information, ideas etc. quoted or paraphrased from another source, must be acknowledged with “quotation marks” around the relevant words/sentences or ideas and cited at the end of the document. Sources of information, ideas etc. must be provided in alphabetical order by author’s surname (including author’s full name, name of document/ book/internet etc. and year and place of publishing) or may be included in brackets in the text. Assessment Outcomes The evidence you submit will be assessed and you will be given written feedback. Each assessment task will be marked as either Satisfactory or Unsatisfactory and once all assessments have been marked you will be given an outcome of Competent or Not Competent for the unit of competence. Upon demonstrating competence, you will be awarded this unit. If you are assessed as Not Competent, you will be given some suggestions for improvement and asked to redo your assessment. Re-assessment In the event you are deemed Unsatisfactory, you will be allowed two (2) further attempts at an assessment within the timeframe of this course. As part of the assessment process, you must abide by any relevant assessment policies as provided to you. If you feel you are not yet ready to be assessed or this assessment is unfair, you should be offered the opportunity to discuss all options that are available to you to complete the assessment. Reasonable Adjustment RTOs and Trainers/Assessors are obliged by law to make reasonable adjustment to ensure maximum participation of students with disability in teaching, learning and assessment activities. This includes: · ensuring that course activities are sufficiently flexible; · providing additional support where necessary; and · offering a reasonable substitute within the context of the course where a student cannot participate. Reasonable adjustment is defined in section 4(1) of the Employment and the Disability Discrimination Act as ‘an adjustment to be made by a person is a reasonable adjustment unless making the adjustment would impose an unjustifiable hardship on the person’. Reasonable adjustment as it applies to participation in learning and assessment activities may include: · customising resources or activities within a training package or accredited course; · modifying a presentation medium; · providing additional support; · providing assistive or adaptive technologies; · making additional information accessible both before enrolment and during the course; and · monitoring these adjustments to ensure that the student’s needs continue to be met. An individual’s access to the assessment process should not be adversely affected by restrictions placed on the location or context of assessment beyond the requirements specified in the training package. Reasonable adjustments can be made to ensure equity in assessment for people with disabilities. Adjustments include any changes to the assessment process or context that meet the individual needs of the person with a disability, but do not change competency outcomes. The assessment process must: 1. Provide for valid, reliable, flexible and fair assessment 1. Provide for judgement to be made on the basis of sufficient evidence 1. Offer valid, authentic and current evidence. COMPETENCY ASSESSMENT Within this qualification are units of competency that form the basis of your assessments. These can be located in your Unit Outline Booklet. Assessments FOR THIS UNIT There are three (3) forms of assessment or evidence gathering methods for this unit of competency. You are required to complete and submit all the assessments. Assessment 1. Written Questions This assessment consists of seven (7) short answer questions to assess your knowledge of this unit. You must answer all questions. Most questions require short answers although some questions require a more detailed response. You should provide typed responses. You may use various sources of information including: text books, learning workbooks, other documents and the internet and must list your sources. Assessment 2. Case Studies Students are required to examine a number of case study based scenarios and provide written responses to questions posed against each scenario. This Assessment gives students a chance to apply the principles learnt in the course to a case study based company. Students must record their answers in a separate A4 document and submit by attaching to their cover page. Assessment 3. Applied Questions This assessment is the combination of the theoretical and applicative approach. Students are to demonstrate analytical skills by applying these principles to the given question scenario. Assessment 1: Written Questions This assessment consists of seven (7) short answer questions to assess the student’s knowledge of BSBADM504 Plan and implement administrative systems. Instructions for Students Students must answer all questions. Most questions require short answers although some questions require a more detailed response. Students may use various sources of information including: text books, learning workbooks, other documents and the internet and they must list their sources. Question/Answer Q1. Define the term ‘administration’ and give four (4) examples of administrative tasks. (Word count: 50) Q2. Complete the table below by naming one (1) feature for each method and two (2) potential applications for each method. Method Features Potential application Functional area approach Process approach Feedback approach Q3. Identify six (6) costs that might apply when implementing and maintaining an administrative system. (Max. words: 250) Q4. Organisations must comply with current legislation and codes of practice. Complete the table below by identifying the types of policies, procedures and practices an organisation must include as part of their administrative system. . Legislation Policies and procedure Anti-discrimination legislation Ethical principles Codes of practice Privacy laws Copyright Occupational health and safety legislation Q5. Imagine you are an Administration Manager and have been asked by your manager to seek a quotation for a customer contact database. Identify the items you should include in your quotation request. Q6. Systems may be purchased from a supplier or may be developed in-house. Identify the relative advantages and disadvantages of the two approaches. · Q7. You are an Administration Manager and are about to implement a new administrative system. List five (5) steps you will need to complete before the new system is operational. Assessment 2: Case Study Instructions for Students Students are required to carefully read the case study scenarios and respond to the six (6) tasks relating to the scenarios by providing written responses. Students must complete all task requirements and answer all questions. Most questions require short answers although some questions require a more detailed response. Students may use various sources of information including: text books, learning workbooks, other documents and the internet and they must list their sources. Task 1 Case Study 1 In July 2007 Penny started her own Recruitment Agency called People First Pty Ltd that specialises in recruiting office staff [such as Administration Officers, Office Managers, Accountants, Marketing Professionals and sometimes also information Technology (IT) employees). Penny started the 2010 calendar year with five staff overall, but due to significant business growth because of increased sales each month, her company now employs significantly more staff. The team is made up of eight (8) fulltime staff who receive base salary plus commission (all Recruitment Consultants), two administration/accounts personnel who are paid a base salary only, and Dave Smith (Operations Manager) who is paid a reasonable base salary and Penny has shared 5% equity in the business with him. People First staff have all worked in the business for at least five (5) months now, and there are no staff still within a probation period. Dave is an ex-colleague that Penny had always discussed going into business with. Dave could not ‘front-up with capital’ to start the business together (because he has commitments for his wife and two children); although, he is a valuable asset to the business because of his many industry contacts and extensive HR-related and recruitment experience. The team really respects Dave, which is creating a great team culture and the business clients are responding to this. Dave currently wants the People First’s administration system to improve because he has communicated to Penny that business operations and quality of service will suffer dramatically in the next 12 months as a result of worsening administration systems (that do not support business function). He has justified a few concerns he has experienced with the operations/administration system such as: · The database system currently in use will not facilitate future growth. People First business growth is about to exceed the capacity of the database. · Management accounting is poor and Dave believes that software such as MYOB or something similar could improve efficiencies and reporting capabilities. Policies and Procedures need to be coordinated in a way that staff can instantly access them (maybe not the original file, but a copy of). Students send their resume/cover letters via email and these are stored in the database. However, when a recruitment consultant interviews a student; that Consultant currently manually completes an interview questionnaire during the interview and each staff member has their own system for filing the completed interview questionnaires of students they meet with. Staff