Break down barriers between staff areas. (Working in teams will solve many problems and improve quality and productivity.) Eliminate slogans, exhortations, and targets for the workforce. (Problems...

Break down barriers between staff areas. (Working in teams will solve many problems

and improve quality and productivity.)

Eliminate slogans, exhortations, and targets for the workforce. (Problems with quality

and productivity are caused by the system, not by individuals. Posters and such cause

frustration and resentment.)