BPM encompasses five basic processes: strategize, plan, monitor, act, and adjust. Select one of these processes, and discuss the types of software tools and applications that are available to support...

BPM encompasses five basic processes: strategize, plan, monitor, act, and adjust. Select one of these processes, and discuss the types of software tools and applications that are available to support it. Figure 3.10 provides some hints. Also, refer to Bain & Company’s list of management tools for assistance (bain.com/management_tools/ home.asp).