Answer the following
1. What are the issues mentioned in the case?
2. If you are Betty, how would you have responded to the complaint of Neal Coleman about Lynecia?
3. Are Lynecia’s actions and treatment toward betty considered insubordination? List all the reasons
that might fall under insubordination.
Extracted text: Betty Rolander is the supervisor of the Secretarial Support Unit in Monumental Services Corporation. Her unit's main responsibility is to provide secretarial support to the three (3) groups making up the Administrative Support Division: the Property Services, Purchasing, and Auditing departments. See the organizational chart below. ADMINISTRATIVE SUPPORT DIVISION (Bud Fuller) Property Purchasing Auditing Services (Helen Mahan) (Jerry Corder) Leasing Maintenance Secretarial Support (Betty Rolander) (Lynecia Jackson) Betty supervises four (4) secretaries in the unit, and during her first year as a supervisor, she had to face a major personnel problem in the form of Lynecia Jackson. Lynecia, 28, has been with Monumental for almost six (6) years, holding various clerical and secretarial positions during her career there. Lynecia has a "bad attitude problem" that drove Betty crazy. Lynecia is arrogant, inconsiderate, and argumentative when dealing with other people. She even snaps and becomes very defensive when Betty notes some problems and errors with her work. Betty found out that Lynecia's attitude has always been an issue. The previous bosses had written complaints about her poor ways of dealing with people; however, the organization never did anything about it. Betty assumes that Lynecia's attitude results from the company's reorganization that led to Betty's promotion. Before the reorganization, Lynecia was under Helen Mahan's supervision. Lynecia and Helen got along, and Lynecia has become a loyal and devoted follower of Helen. However, Helen was reassigned as manager of a new department, and Betty found out that Lynecia applied for the supervisory job but was turned down. One afternoon, Betty received a complaint from Neal Coleman, the vice president in Monumental's Operations Division. The issue was Lynecia's rude attitude toward Coleman's secretary, Miriam. According to Coleman, Lynecia insulted and argued with Miriam over the phone.
Extracted text: Betty decided to talk to Lynecia to discuss the subject matter. Upon discussing the problem, Lynecia snapped at Betty, telling her she is the real problem and has a bad attitude. Betty was surprised by Lynecia's remark but continued to explain what Mr. Coleman said and why Lynecia has to improve her phone manner. Lynecia kept on denying the allegation and argued with her boss for more minutes. The discussion ended without any firm decision. After the confrontation, Lynecia has become more rude and hostile toward Betty. Lynecia has started talking about Betty behind her back, saying that Betty's ability as a supervisor is poor and that she's always away from her desk. Lynecia even complained Betty to her former boss, Helen. The complaint made Helen give Betty a "friendly advice" to stay closer to her desk. Betty followed the advice hesitantly and limited her work to her desk area. That went on for weeks until Jerry Corder asked Betty's department for support. Part of Betty's job is to support and serve Jerry Corder's Auditing Department. However, Betty told Corder that she could not help him anymore because of complaints about her being away from her desk too much. Corder couldn't believe what he had heard and marched into Bud Fuller's office with Betty in tow. Fuller listened to Corder's complaint and then asked Betty to explain. She told everything to Fuller, from Lynecia's bad attitude toward her, her complaints, and Helen's advice. The meeting happened on a Thursday afternoon. After the said meeting, Bud Fuller gathered the managers and staff in the Administrative Services Division and made the following announcements. 1. Betty Rolander and her staff no longer report to Helen Mahan but directly to Bud Fuller. 2. Betty is the supervisor in charge of the unit, and she is not away from her desk too much. 3. If there are problems with Betty, they should be brought first to Betty's attention, and if that is not satisfactory, then to Bud Fuller. Helen and Lynecia were shocked by the announcements. Lynecia seemed to improve for a week or two but started to criticize Betty again. During this time, Betty summoned Lynecia to train the floater-secretary who would sit in for Lynecia for her upcoming vacation. Lynecia agreed and committed that she can finish the training quickly but had not trained the floater by the end of the week. Learning this, Betty canceled Lynecia's vacation leave because she did not prepare her replacement as directed but gave Lynecia the chance to regain her vacation if she could train the replacement in the week before her scheduled vacation. Lynecia eventually did what was told but did it fairly. During that week, Betty received permission from Bud Fuller to give Lynecia a written disciplinary notice.