Answer To: BASIC MARKETING PLAN– OUTLINE AND EXPLANATION I. SITUATION ANALYSIS [approx. 250 words] This section...
Soumi answered on Apr 25 2020
Running Head: BASIC MARKETING PLAN 1
BASIC MARKETING PLAN 2
BASIC MARKETING PLAN
Table of Contents
I. Situational Analysis 3
SWOT Analysis 3
CDSTEP Analysis for Starbucks 3
II. Marketing Goal 4
III. Marketing strategy 4
Target customers 4
Value proposition 5
IV. Marketing Tactics 5
Product 5
Price 6
Distribution 6
Promotion 6
References 8
Appendix: SWOT Analysis of Starbucks 9
I. Situational Analysis
The mission statement of Starbucks is “To inspire and nurture the human spirit- one person, one cup and one neighbourhood at a time” (Starbucks, 2018).
According to the opinion of Snell, Lemley, Snell and Yemen (2017), the goals of Starbucks are ethical sourcing, community involvement and environment stewardship. The resource and capabilities of Starbucks include high employee retention rate, reputation, equipment, customer service and main product line.
SWOT Analysis
As mentioned by Bohari, Hin and Fuad (2017), SWOT Analysis is tool for analysing the internal and external environment of a business. The strengths, weaknesses, opportunities and threats of Starbucks has been mentioned in the table below:
Strengths
· Efficient global supply chain
· Diversification of business
· Established brand image
Weaknesses
· High price
· Imitable products
· Standardised products
Opportunities
· Product mix diversification
· Expansion in Africa, Middle East and Asia
· Alliances or partnerships with other coffee giants.
Threats
· Imitation
· High completion sellers who sell coffee at low cost
· Independent movement of coffeehouse
Table 1: SWOT Analysis
(Source: As per company scenario and Geereddy, 2013)
(Refer to Appendix for more details)
CDSTEP Analysis for Starbucks
According to Moutinho and Phillips (2018), the CDSTEP analysis stands for the culture, demographics, social, technological, economic and political factors that affect the functionality of the organisation. The CDSTEP Analysis for Starbucks is as follows:
Culture
Growing culture of coffee
Desire among youth to consume coffee at standard coffee outlets
Demographics
Increase in youth population in developing countries
Improvement in education index
Increased spending by youth on coffee and other health products
Social
Increase in health consciousness
Shift of mass from low income to middle class
Technology
Transfer of technology to coffee farmers
Increase in availability of cheap coffee machines for personal use
Economic
Decrease in unemployment rate
Growth of developing countries at a robust rate
Political/ Legal
Government support towards improvement of Infrastructure
Improvement in global trade relations
Limitation on imports in developing countries
Table 2: CDSTEP Analysis for Starbucks
(Source: As per company scenario and Geereddy, 2013)
II. Marketing Goal
The marketing goal of Starbucks is to build a long lasting relationship with the customers by commitment and trust with the stakeholders.
III. Marketing strategy
Target customers
Starbucks targets urban customers with income slab middle and above urban. The main target segment of Starbucks are the people in the age group of 25-44 (Muzellec & O’Raghallaigh, 2018). This segment generates 49% of the total revenue. The other segment are the customers in the age group of 18-24. These customers account for 40% of the total sale. Starbucks does not operate in the lower income group segment as it provides niche products as well as experience to its customers.
However, in developing countries there is a large market for low cost products. Since majority of the population in the developing countries falls in the middle and lower income group. Therefore, middle and lower income group should also be targeted....