Background
Your organisation is now under new leadership. This
new leadership
is determined for your organisation to attain world class excellence. You have been nominated to be in charge of a taskforce with the ultimate responsibility for:
1. Explaining to the
new leadership
onhow
Total Quality Management (TQM) would enable the organisation to develop better business functions/operations thus achieving world class excellence.
2. Statingone
of the outstanding quality problems you are now facing in your current role (as a function/department head), and explaining its background, causes, needs and justification for taking business improvement actions (in the context of quality).
3. Examining the predominant organisational culture, and identifyways
to promote a more open, vibrant and quality focused culture thus creating a cooperative and productive work environment conducive to all the stakeholders.
4. Revisiting the organisation’sVision
and Mission
statements in order to reflect your on-going commitment to quality – propose alternatives to existing statements andprovide justifications.
5. Recommending a benchmarking exercise whereby
any
of the following is achieved in due course:
a. investment in newer technologies/programs that reduce cost and increases efficiency;
b. considering customer’s requirement before anything else. Customer requirements drive the process management system and performance measures,
OR
c. treating suppliers as partners because a long-term and mutually beneficial relationship will create long-lasting relationships.
The objective of the benchmarking exercise is threefold: i) to
fully understand
the current state of (point a, b,
or
c) domain, ii) to identify
what
and
how
to benchmark, and iii) to be able to
measure
the success of the recommended benchmarking exercise.
Assignment Task
In your report, you will need to:
1. Describe the purpose of the assignment Task.
2. Provide an overview of the organisation, product/service, clients, and any other critical information.
3. Capture the above-listed
five points
in a well-written report to guide the
new leadership
in making more confident decisions for the purpose of providing strategic direction for the organisation.
Marking Scheme
1. Please ensure that your topic content demonstrate a thorough knowledge of the materials covered in the lectures.
· You need to address the above requirements in a coherent report format with typical headings supporting the report’s beginning, body and conclusion.
2. The marks will be allocated as follows:
·
80%
allocated to
Content:
your effort
in demonstrating
knowledge and application
of relevant concepts covered in the lectures, appropriateness of how you are addressing the above listed task/point requirements and the use of relevant literature in support of your work.
·
20%
allocated to
Presentation: clarity of expression and figures, grammar, spelling, etc.
· Submission date:
9 June 2014.
· Assignment size: No more than
18 A4 pages
(excluding cover page and list of references).