ATMC ICT351 ICT Professional Practice Assignment 3 Semester 2, 2019 ATMC ICT351 ICT Professional Practice Assignment 3 Page 2 of 5 Assessment and Submission Details Marks: 30% of the Total Assessment...

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attached below is the assignment question and the marking rubric. As it is a presentation solid talking points are required.


ATMC ICT351 ICT Professional Practice Assignment 3 Semester 2, 2019 ATMC ICT351 ICT Professional Practice Assignment 3 Page 2 of 5 Assessment and Submission Details Marks: 30% of the Total Assessment for the Course Due Date: Week 12. Students must submit the assignment through Blackboard using SafeAssign Note: Each student MUST be available at the presentation and be able to demonstrate their contribution. Your presentation (PowerPoints or other presentation media) and notes must be submitted at the conclusion of the presentation. Task To demonstrate effective collaboration and team work showing advanced understanding and analysis of a recent Australian ICT ethical case study. You need to apply knowledge of the relevant legislation/standards/codes of conduct /universal principles associated with the topic chosen by the group. Format This is a group assessment:  In a group of 3-5 you will prepare and present on a topic relevant to the course content.  The topic is to be determined by the group in consultation with your lecturer.  Each group is to present for 25 minutes to an audience that will comprise of some or all of the following: Course Coordinator, a Management lecturer, ICT lecturers and other students.  This task is being used for measuring assurance of learning towards Association to Advance Collegiate Schools of Business (AACSB) accreditation. The following Program Learning Objectives will be assessed:  Program Learning Objective 2.1 - Demonstrate an understanding of strategies for effectively leading and working in teams in a business context. Criteria  Demonstrate knowledge and application of effective group processes including managing and resolving conflict.  Show effective interpersonal skills when engaging with team members.  Recognise and capitalise on the skills of group members.  Recognise and respect diversity of values and experience of group members.  Contribute equally to group tasks.  Describe and communicate an understanding of the topic under review. Make a group of 3 to 5 students and before the end of your week 7 workshop provide your lecturer/tutor your group’s proposed ethical issue. Without a group or topic you will not be able to complete assessment task 3 and the sooner you make this part happen the better for all of you. It is your responsibility to negotiate and organise your group, START Now ATMC ICT351 ICT Professional Practice Assignment 3 Page 3 of 5 Week 7- Provide to your tutor a Hardcopy document (ONLY 1 per team) including: A page containing:  An ethical/ professional practice/ diversity/ social responsibility issue in the form of a question similar to: “is it ethical for company X to do Y in this context….?“  A brief background of the topic Group information containing:  All students’ full names, email addresses and phone numbers  All this information must be typed and stapled together and must be handed to your tutor during the tutorial in week 7. Outputs to be submitted as a group: Presentation visual material Presentation notes Outputs to be submitted as an individual: A reflection journal or essay addressing how in this group work you can demonstrate: 1. Knowledge and application of effective group processes 2. Use of interpersonal skills when engaging with team members 3. Acknowledgement and facilitation of strengths and skills of team members 4. Individual contribution to the group task For points 1, 2 and 3 if your group did not work well together, state the situation and describe what you could have been done to improve the situation and improve your group output. This journal/ essay should be at least 1500 words. Assignment Requirements and Deliverables The report must be written in Microsoft Word and the file named as follows:_ICT351_Assignment_3.docx For example if your student ID was 12345678 the file would be named: 12345678_ICT351_Assignment_3.docx Note that is to be replaced with your actual student ID. Submission The completed assignment is to be submitted by the due date through SafeAssign. The assignment will be assessed according to the marking rubric (Appendix A). Late submission of the assignment will result in submission penalties as detailed in section 10.3 of the Course Outline. Release of Grades Assignment grades will be available on the Blackboard. Where an assignment is undergoing investigation for alleged plagiarism or collusion the grade for the assignment and the assignment will be withheld until the investigation has concluded. ATMC ICT351 ICT Professional Practice Assignment 3 Page 4 of 5 Appendix A Criteria High Distinction Distinction Credit Pass Fail Criteria 1: Knowledge and application of effective group processes Weight: 15.00% 85 to 100 % Demonstrates insightful and sophisticated knowledge of group processes and roles evidenced through effective management of group dynamics and any conflict arising, and actively applies and comprehensively documents this knowledge in completing the group task. Evidences fourth stage of group processes; Performing: Team is committed to performing exceptionally well, Focuses on being strategic and creative, Team runs well with no oversight. 75 to 84 % Demonstrates pertinent and in-depth knowledge of group processes and consistently applies and accurately documents this knowledge in completing the group task. Evidences fourth stage of group processes; Performing: Team is committed to performing well, Focuses on being strategic, Team runs well with little oversight. 65 to 74% Demonstrates relevant and thorough knowledge of how to work in a group and applies this knowledge in completing the group task. Evidences third stage of group processes; Norming: Relationships are well understood in the team, Commitment to team goals, Begins to work to optimise team process. 50 to 64% Demonstrates knowledge of how to work in a group and mostly applies this knowledge in completing the group task. Evidences first and second stage of group processes; Forming and Storming: High degree of guidance needed from manager, Individual roles are unclear, Process usually not well established. 0 to 49% Demonstrates superficial, limited or no knowledge of how to work effectively in a group, evidenced by lack of or limited engagement and participation in the group task. Criteria 2: Acknowledgement and facilitation of strengths and skills of team members Weight: 15.00% 85 to 100 % As for a Distinction and: Leads aspects of the task commensurate with their individual skills and strengths. 75 to 84 % As for a Credit and: Demonstrates capacity for encouraging team members to leverage their skills and individual strengths in achieving the group task. Engages team members in ways that facilitate their contributions to meetings by constructively building upon or synthesizing the contributions of others. Takes responsibility for aspects of the task commensurate with their individual skills and strengths. 65 to 74% As for a Pass and: Facilitates team- members contributions by restating views and/or asking questions for clarification. 50 to 64% Recognises and acknowledges the skills of team members and individual strengths for achieving the group task e.g. by taking turns and listening to others without interrupting. 0 to 49% Evidences limited or no acknowledgement of the individual strengths and skills of team members. Criteria 3: Individual contribution to the group task Weight: 20.00% 85 to 100 % As for a Distinction and: Work completed is insightful and sophisticated. 75 to 84 % As for a Credit and: Work completed is pertinent and in- depth. 65 to 74% As for a Pass plus: Work completed advances the task and is relevant and thorough. 50 to 64% Completes assigned individual tasks by deadline as evidenced by self and peer assessment. 0 to 49% Makes an unequal or no contribution to the group task as evidenced by self and peer assessment. ATMC ICT351 ICT Professional Practice Assignment 3 Page 5 of 5 Criteria 4: Application of knowledge of the relevant legislation/standards/codes of conduct /universal principles associated with topic chosen by group Weight: 20.00% 85 to 100 % Insightful: Demonstrates extensive and insightful knowledge of relevant legislation and principles associated with social responsibility, ethical conduct and sustainable practice. Also demonstrates sustainable practice in a way that presents the complexity, interdependencies and connections in new or novel ways. This is a sophisticated application of legislation and principles. 75 to 84 % Integrative: Provides detailed level of explanation linking relevant legislation and principles associated with social responsibility, ethical conduct and sustainable practice. 65 to 74% Competent: Competently applies knowledge of relevant legislation and principles associated with social responsibility, ethical conduct and sustainable practice. 50 to 64% Aware: Demonstrates basic knowledge and satisfactory application of relevant legislation and principles associated with social responsibility, ethical conduct and sustainable practice. 0 to 49% Shows limited knowledge of relevant legislation and principles associated with social responsibility, ethical conduct and sustainable practice. Criteria 5: Structure of the presentation Weight: 15.00% 85 to 100 % Compelling: Information is skilfully organised to enhance the central message. The central message is precisely stated, appropriately repeated and memorable. Uses elegant language that skilfully communicates meaning with clarity and fluency. 75 to 84 % Memorable: Information is well organised. Ideas are linked, and transitions are smooth. The central message is clear and memorable. Uses coherent language that skillfully communicates meaning. 65 to 74% Pragmatic: The central message is understandable Uses a sequenced structure to form ideas. Essay flows and is easy to follow. Uses language that conveys meaning with some clarity. 50 to 64% Elementary: Topic of the presentation is introduced; the body of the presentation has a basic
Answered Same DaySep 10, 2021ICT351University of the Sunshine Coast

Answer To: ATMC ICT351 ICT Professional Practice Assignment 3 Semester 2, 2019 ATMC ICT351 ICT Professional...

Amit answered on Sep 16 2021
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ATMC ICT351 ICT Professional Practice: Teslstra issues of unethical billing
The implementation of each business process which may be related to any industry requires high ethical values for its operational
success.
The “Teslstra Corporation Limited” is the selected organization for identification of ethical issues.
It is an Australian company whose headquarter is in Melbourne and providing services in telecommunication.
It is multinational company and supplying the products like pay television, mobile communication and internet services. It is Private Sector Company and maintaining high focus to their customers. .
Introduction
It is a large size organization and it is mainly operated in Australia. It is a private sector organization which is providing telecommunication services to Australian citizens.
2
The Teslstra is very large size Telecommunication Company and working in different countries. This company is providing so many services to its customer. The primary services provided by Teslstra to its customer are:
Pay television: It is cable network based services and works till the purchased subscription.
Dial up internet services.
Satellite based internet services.
Mobile broadband services.
ADSL and NDSL based internet services.
Cable based internet services.
Mobile and fixed line based communication.
Primary services of Teslstra
This organization provides different services like pay television, dial up internet, phone, ADSL, NDSL, cable internet, mobile and fixed lined communication and many other important technical services required for communication.
3
Thus, most of the services provided by Teslstra are technical and requires maintaining high ethics to their customer.
These services are directly connected to customer and not maintaining ethical values will lead to reduced reputation of this Teslstra Company.
The direct billing system is used by this company to charge customers for the used services.
Cont…
This organization mainly provides communicational services which are highly technical. The specific charges are assigned for the provided services to Australian citizens.
4
The involvement of direct customers for the provided services requires maintaining high ethical values for Teslstra.
The Teslstra is charging its customers for the used services and renewing any services or product requires proper conformation from the customer side.
Teslstra is not taking consent of customer for charging to selected services and billings of selected services are done on direct bases. It is highly unethical behavior of Teslstra.
Unethical billing issues with Teslstra
The billing system of auto generated bills or direct billing without making any conformation from customer or end user shows the highly unethical nature of this organization.
5
It is most commonly used industry and common people are using its services. The ATC must have control on all the identified issues in this industry. It is recommended that Teslstra has to provide a conformation message or email to their customer for making any billing changes or subscription charges. Without taking prior conformation form customer and applying changes to their services renewal will be highly unethical.
The...
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