At Inner City Health Care, Dr. Ray Reynolds is known for his compassion and great warmth toward people. On diffi cult days at the center, this attitude holds him in good stead. Sometimes, he tends to...

At Inner City Health Care, Dr. Ray Reynolds is known for his compassion and great warmth toward people. On diffi cult days at the center, this attitude holds him in good stead. Sometimes, he tends to take on the more challenging cases: patients with life-threatening diseases, often young people with AIDS who should be in the prime of their lives. Clinical medical assistant Wanda Slawson always tries to learn from Dr. Reynolds’ ex ample. Although she is quieter and not as outgoing as Dr. Reynolds, Wanda hopes to be both courteous and comforting to patients, especially those who are anxious. She makes it a point to help patients discover a new way to cope with debilitating diseases. What resources might she use?