Assignment regarding professional development planBSBRES801 Initiate and Lead Applied Research...

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Assignment regarding professional development plan

BSBRES801 Initiate and Lead Applied Research Student NameStudent Id BSBLDR801 Lead personal and strategic transformation Assessment 1 Submitted by: Introduction: 1. Develop a professional development plan for the next year – this should include relevant training in personal leadership and self-management Professional Development Plan Name Position Professional Development Title PD Type (webinar, Workshop, External Validation, Membership, Networking) Date and Venue 2. Choose and discuss one of the following changes that could be implemented in an organisation: · Customer service strategy (introduction of add-on selling products – encouraging customers to purchase further items with the products they have already committed to purchase. By adding small products to the P.O.S area, sales people to offer complimentary products to larger sales before attending P.O.S area.) · Continuous improvement strategy (introduction of reporting procedures including reporting statistical data of product purchased such as how many products were purchased and what time of the day. Filling in new document templates to report these issues.) · Administrative protocols (Requirements to obtain comparative quotes for goods and services including providing an explanation of how the opening was advertised and outlining what efforts were made to negotiate better value service and/or goods provision. ) · WHS/OHS Practices (election of new staff representative for WHS/OHS Committee including recruiting potential candidates for the role. Advertising the vacancy and publicising the election process.) Detailed implementation plan for chosen change: Implementation Plan Activity Start Date Target Finish Date Responsible person/department Status/comments 3. Answer the following questions: · How would you apply your leadership style to the process? (Discuss this in relation to transformational and transactional leadership). · How would you model and encourage collaboration? (Design a communication strategy that would incorporate collaboration in the process) · How would you ensure you controlled your own emotions through the process? (Particularly when people become un-cooperative and are not happy with changes made). · How would you evaluate your own performance throughout the change process? · Discuss your role and task description as a leader throughout the change process. 4. Present the implementation plans to the team members: · Discuss the changes · Discuss the legislation relating to changes · Discuss the expected results of the changes · Encourage collaboration, consultation and contributions from the group · Encourage feedback from the group (You are to present this to your team members (class participants) in demonstration form; that is, also make power point slides for above section (section- 4) Conclusion: References Trainers Assessment Resource STUDENT ASSESSMENT INFORMATION BSBLDR801 Lead Personal and Strategic Transformation Unit Description: This unit describes the skills and knowledge required to analyse and improve personal leadership style and professional competence and to lead organisational transformation and learning for strategic outcomes. It covers leading transformational practices, cultivating collaborative practices, completing ongoing professional development and providing strategic leadership in a dynamic context. It applies to those who use cognitive and creative skills to review, critically analyse, consolidate and synthesise knowledge, in order to generate ideas and provide solutions to complex problems. They use communication skills to demonstrate their understanding of theoretical concepts and to transfer knowledge and ideas to others. No licensing, legislative or certification requirements apply to this unit at the time of publication. Unit Sector: Management and Leadership - Leadership METHOD OF ASSESSMENT Assessment 1 Project Assessment 2 Written Assessment You are required to : 1. Develop a professional development plan for the next year – this should include relevant training in personal leadership and self-management 2. Choose one of the following changes that could be implemented in an organisation and develop a detailed implementation plan: a. Customer service strategy – introduction of add-on selling products – encouraging customers to purchase further items with the products they have already committed to purchase. By adding small products to the P.O.S area, sales people to offer complimentary products to larger sales before attending P.O.S area. b. Continuous improvement strategy – introduction of reporting procedures including reporting statistical data of product purchased such as how many products were purchased and what time of the day. Filling in new document templates to report these issues. c. Administrative protocols – Requirements to obtain comparative quotes for goods and services including providing an explanation of how the opening was advertised and outlining what efforts were made to negotiate better value service and/or goods provision. d. WHS/OHS Practices – election of new staff representative for WHS/OHS Committee including recruiting potential candidates for the role. Advertising the vacancy and publicising the election process. 3. Then answer the following questions: a. How would you apply your leadership style to the process? (discuss this in relation to transformational and transactional leadership) b. How would you model and encourage collaboration (design a communication strategy that would incorporate collaboration in the process)? c. How would you ensure you controlled your own emotions through the process (particularly when people become un-cooperative and are not happy with changes made)? d. How would you evaluate your own performance throughout the change process? e. Discuss your role and task description as a leader throughout the change process. ASSESSMENT 1: Project Student Instructions 4. Once you have developed your implementation plan you are to present this to your team members (class participants) in demonstration form. You will need to: a. Discuss the changes b. Discuss the legislation relating to changes c. Discuss the expected results of the changes d. Encourage collaboration, consultation and contributions from the group e. Encourage feedback from the group Where you have been asked to develop plans; you may use the ones that have been developed in your organisation. If you do not have an organisation that you work in you will need to develop them for this assessment.

qfile_636764918913271903_122949_1.docx qfile_636764918913271903_122949_2.pdf

Sourav Kumar · Accepted Answer

10
LEAD PERSONAL AND STRATEGIC TRANSFORMATION 
Table of Contents
Introduction	3
1. A professional development plan for the next year	3
2. One change that could be implemented in an organisation	4
3. Answering the questions	5
4. Presenting the implementation plans to the team members	8
Conclusion	9
References	10
Introduction
This project is related to customer service strategy for the QNET. One of the leading direct selling company’s nowadays. It is a multi-level company which offers individuals to sell products on their own ease and pace. This helps them to earn profits as well as commission depending on the number of sales. Customer service strategy will help the company more on their products and also the customers to have trust and buy more products from them. Training of the individuals and necessary information are required to make most out of the process.
1. A professional development plan for the next year
Professional Development Plan
	Name
	
	Position
	
	Professional Development Title
	PD Type (webinar, Workshop, External Validation, Membership, Networking)
	Date and Venue
	Ownership of the work
	Workshop
	3rd January 2019
	Customer success
	Workshop
	28th January 2019
	Building up sales mind set
	Webinar
	25th February 2019
	Patience and listening skill
	Webinar
	19th March 2019
	Trust building
	Workshop
	20th May 2019
	Out of the box thinking
	Workshop
	14th July 2019
2. One change that could be implemented in an organisation
Customer Service Strategy
As company is trying to improve its profit gathering process it will help in making the ways for looking out of the core services and products. Here comes the concept of add on selling which was a technique pioneered by the fast food industry. Across other industries it got gradually its significance and role played which are often termed as upselling. The approach of add on selling have majority of times proved to be beneficial, however many small businesses have failed to take advantage of this approach. A more expensive model can be typically set for the salesperson who will be there to offer customer related products (Wouters, 2004). As stated by authors of the principles of advertising add on selling are more about encouraging customers for buying a more expensive product than they have estimated. For instance the effectiveness of the add-on selling can be increased by implementing tested and successful strategies for gaining the selling hinges about the customers’ needs in the present as well as for future. By staying aware of the buyers choice and taking care of their future needs can increase their profitability. For having an appropriate add-on a salesperson is required to present several add on options that are based upon the providing to solution to an existing problem and exceed their satisfaction level. A point of service (POS) where every kind of brands starting from small to big brands all are involved within the customers for increasing the customer loyalty and effectively increasing the useful purchases (Cook, 2017). They are prime example that by improving the system and representing the target market by luring deals that are attractive and reliable at the same time. They tend to capture their total purchase amount by influencing a unique customer loyalty program. 
	Activity
	Start Date
	Target Finish Date
	Responsible person/department
	Status/comments
	Work on communication skills
	8th November
	20th November
	Personality development team
	
	Get knowledgeable for theories and model related with its course
	21th November 2018
	27th November 2018
	Academic teaching department such as professors
	
	To engage into learning various skills and practicing techniques for adopting add-on selling behavior
	28th November 2018
	2nd December 2018
	Human resource department for providing opportunity to practice
	
3. Answering the questions
How would you apply your leadership style to the process?
Leadership style can be of many but in order to scope up the process of customer service some specific leadership qualities are required by the one to possess. Some of them are Customer Obsession, deep dive, Insists on higher standards.

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