Student Name

Student Number

Course Name

ICT60115 Advanced Diploma of Information Technology

Subject name

ADP2V15 A: Advance Diploma Project B (Systems and Development)

CIV02-B Web Design 1 (User Interface)

Unit Name and code

ICTSAD505 Develop technical requirements for business solutions

Trainer

Block and Year

Due date

Extension Granted

No ☐

Yes ☐

Revised due date

Extension approved by

Approval date

Student’s Declaration

1.I hold a copy of this assignment, which can be produced if the original is lost/damaged.

2.This assignment is my original work and no part of it has been copied from any other student’s work or from any other source except where due acknowledgement is made.

3.No part of this assignment has been written for me by any other person except where such collaboration has been authorised by the trainer/assessor concerned and is clearly acknowledged in the assignment.

4.I have not submitted this work for any other past or present course/unit.

5.This work may be reproduced and/or communicated for the purpose of detecting plagiarism.

6.I give permission for a copy of my marked work to be retained by Kent Institute Australia (Kent) for review by external validator.

7.I understand that plagiarism is the presentation of the work, idea or creation of another person as though it is your own. It is a form of cheating and is a very serious academic offence that may lead to expulsion from Kent. Plagiarised material can be drawn from, and presented in, written, graphic and visual form, including electronic data, and or oral presentations. Plagiarism occurs when the origin of the material used is not appropriately cited.

8.Enabling plagiarism is the act of assisting or allowing another person to plagiarise or to copy your work.

Signed: _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

Date: _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

Note: This assignment will not be marked unless the student submit this declaration online with their assessment.

Trainer’s/Assessor’s Initial:

Result

(Tick

One)

☐C☐NYC

Assessment 3

Assessment Instructions for Assessor and Student

üThis assessment consists of 4 parts and must achieve a satisfactory outcome in each task of this unit.

üTo achieve a competent result, each student is required to achieve a satisfactory outcome in each marking criteria of the two tasks.

üStudent can refer to book(s), notes and other reference materials.

üResearch the internet for resources that may assist you with this task.

üAll ideas must be well explained and should be supported with references.

üThis assessment must be typed out and to be submitted online through MOODLE.

üType the answer/s at the end of the questions for each task (just before the marking criteria).

üPlagiarism is strictly forbidden. NYC (Not Yet Competent) will be provided for plagiarism for all involved.

üStudents may be asked to explain their assessment work on a regular interval to the trainers to ensure that the relevant competency standards are being met.

üStudent is required to redo the task in class, if outcome is Not Yet Competent due to not being Satisfactory against any marking criteria of the given task (Task One and Task Two).

üThe Assessor is required to explain to the students the assessment task’s instructions and required outcome to the students before conducting assessment in class.

üThe Assessor is required to record the result (Competent/Not Yet Competent) of the assessment task on to the Marking Criteria sheet attached with this assessment, in accordance with the marking criteria of the assessment tasks for the student and enter the final results into RTO Manager System of the Kent Institute Australia.

üThe assessor must check the student’s work on each Assessment Day and provide on-going feedback to the student in class.

Assessment Outcomes

üYour performance will be assessed against the set Marking Criteria (Refer to the marking criteria in ‘criteria for evaluation’ provided after each task).

üYour assessor will record your performance as “Satisfactory” or “Not Satisfactory” against each criterion.

üYou will receive face to face feedback on the outcome of the assessments from your assessor.

üYour result for this assessment will be “Competent (C)” if your performance is satisfactory against all criteria.

üYour result for this assessment will be “Not Yet Competent (NYC)” if your performance is not satisfactory against any one or all criteria.

üIf you are assessed as “Not Yet Competent (NYC)”you might be given another chance to re-submit the assessment on an agreed-upon policy and procedure of Kent Institute Australia (KIA).

Submission Method

üTo be submitted in class to the assessor during the assessment time period

Submission Date

üAll assessment tasks are to be submitted by Week 3 of the study block.

Late submission will incur the following penalty

üAssessments will not be accepted unless evidence of compassionate or compelling circumstances is submitted. Late submissions will not be accepted and students may be liable to pay an ‘applicable subject fee’ which may also lead to the extension of the student’s COE.

Assignment Extension Form

üA Student Assignment Extension Form may be completed by student wishing to apply for an extension due to exceptional circumstances. This is available to download and print via the SIS >> Docs >> Student Policies and Forms page, or you may collect this from the VET Administration office at Level 1. Completed Forms are to be provided to the VET Administration Office, Level 1, (10 Barrack Street, Sydney NSW 2000 Australia).

Student Complaints and Appeals Form

üA Student Complaints and Appeals Form may be completed for those students wishing to appeal a result. This is available to download and print via the SIS >> Docs >> Student Policies and Forms page, or you may collect this from the VET Administration office at Level 1. Completed Forms are to be provided to the VET Administration Office, Level 1, (10 Barrack Street, Sydney NSW 2000 Australia).

Purpose of the Assessment

üThis assessment is designed to achieve the outcomes, skills and knowledge required to develop technical and related requirements that will enable business solutions to be implemented in an organization.

üIt applies to individuals who are responsible for performing complex technical analysis to complete a range of tasks and provide solutions to complex problems.

What the student can expect to learn by studying this units of competency

üdocument the internal and external technical environments required to provide a business solution

üproduce a list of technical requirements

üproduce an impact statement of the technical solution

üevaluate the functionality of the business solution.

Training and assessment resources required for this unit of competency

The student will have access to the following

üLearner guide

üPowerPoint presentation

üUnit Assessment Pack (UAP)

üAccess to other learning materials such as textbooks

The resources required for these assessment tasks also include

übusiness model

übusiness requirements documentation

ücustomer relationship model

ühardware, software and network requirements

üsoftware solutions to build business platform

üprocesses to be changed by the business solution

üsecurity protocols suitable for business solutions

üspecial purpose tools, equipment, materials and industry software packages.

Requirements to complete the Assessment Part 1

Part 1: Knowledge Test

Instructions

This Part 1 consists of knowledge questions. Please provide your answers in spaces provided.

Deliverables

Criteria for evaluation of Part 1:

Knowledge Test

Did the student demonstrate the ability to:

Satisfactory

Not Satisfactory

Place a tick(√)

üOutline business process design

üList copyright and intellectual property relating to information and communications technology (ICT) systems development

üExplain the customer and business liaison processes

üDescribe the implications of technology connectivity

üList and describe the potential business solution

üExplain the prevailing corporate strategies that may influence business solutions.

Outcome

☐Satisfactory ☐Not Satisfactory

Feedback to student

Part 2: Project

Requirements to complete the Assessment Part 2

Scenario

1. Company Background

Bazaar Ceramics Studio has been operating for 20 years. We started as a small collective, operating in the picturesque township of Hahndorf, South Australia - known for its quality arts and crafts. Over the years the studio has passed through a number of transformations. In the first 7 years of its existence - as a co-operative, it was well known for producing quality domestic ware and fine individually designed art pieces.

Each member of the co-operative was responsible for designing, throwing, glazing and firing their own work. A gallery director was employed to look after the gallery and all aspects of marketing.

As the reputation of the studio grew nationally, and production expanded to meet demand, the structure of the business changed to its present form. Kim Hayward bought the business and moved into larger premises in Stepney, Adelaide. The production staff increased and currently includes a
production manager, 2 full time ceramic designers and 6 production potters.

Bazaar Ceramics has a wide range of products to meet the needs of clients both nationally and internationally. The studio produces exquisite one off sculptural pieces for the individual and corporate collector. Commissions make up approximately 40% of this work. These pieces can be found in board rooms, international hotels and private homes as far away as the US and Germany.

Bazaar Ceramics also produce unique, individually designed domestic ware, including full dinner sets and ovenware.

2. The Products

The current range of products consist of one off ceramic forms (eg vase and bottle forms and dishes) using a number of traditional glazes that are highly prized amongst ceramic collectors. These include

·Copper Red

·Reduced Lustre

·Celadon

·Jun

The other area of ceramic production is the “domestic” ware range. These pieces are also individually designed and hand crafted to the highest quality, however unlike the individual art pieces, our customers are able to purchase entire dinner, coffee and ovenware in a range of designs. Products available in this range include:

·Earthenware dinner sets in a range of brightly coloured contemporary designs

·Stoneware tea and coffee sets

·Stoneware oven and serving dishes

3. Job Profiles

4. Organisational chart

5. Mission Statement

Bazaar Ceramics is committed to producing unique, evocative contemporary Ceramic Art of the highest technical quality.

Our Goals:

§To produce unique hand crafted pieces for the individual and corporate collector

§To showcase the best of Australian Ceramic Art and Design

§To provide an extensive range of well-crafted and designed domestic ware

§To showcase technical excellence in ceramic technology

6. Strategic Direction

6.1 Critical Issues Facing Bazaar Ceramics

In determining our strategic direction for the next five years, the following points have been considered:

·Our business has been growing steadily over the last five years. This is due in part because of our new marketing focus towards the International ceramic art market. This has had a flow on effect in terms of our overall local and international profile.

·Return on investment has decreased due to the high costs of running the gallery and maintaining our international marketing campaign.

·The main source of revenue continues to be from gallery sales.

·Direct retail sales achieve the highest mark-up.

·Sales to account customers are growing steadily but these are mostly interstate and overseas client who find the current arrangements for purchasing cumbersome. Many have suggested we develop a website to streamline the process.

·Our competitors continue to make inroads into the E-Commerce technology and there is evidence that we will be left behind if we don’t embark on this marketing tool.

6.2 Current Status

We are continuing to grow our reputation for unique highly sought after collectable ceramics and professionally designed domestic ware. The key to this success is maintaining the highest technical and artistic standards and investment in marketing our products correctly.

6.3 Longer Term Vision

We will continue to produce fine contemporary domestic ware, however we consider it is the art market where we have the greatest potential for growth. To grow in this area it is important to establish a strong international reputation. This gives our work credibility on the national stage as well.

The marketing manager recently wrote a convincing report on the benefits of the Internet as a marketing and sales tool. We therefore intend to adopt this strategy to increase our profile nationally and internationally, reduce traditional advertising costs, streamline sales and get greater feedback from customers - both retail and wholesale.

7. Strategic Plan

7.1Environmental Analysis

·Internal Environment

oStrengths

§Bazaar Ceramics Studio has been operating for 20 years

§Wide range of products

§Sells exclusive art pieces

§Established customer base

§Responsive to the requirements of their clients

§Unique and contemporary products

§Growing reputation

§Niche market

§Outstanding business growth over last five years

§Increased sales by 233% in last five years

§Exceeding targeted sales growth

§International demand for product

§Ceramic designers and gallery director communicate regularly

§High quality product

§Sales to account customers are growing steadily

§Products are made to the highest technical and artistic standards

§Existing IT infrastructure

oWeaknesses

§Cost of selling product (manual processes)

§Ordering of products must be done in person, by phone/fax, or by email

§Ordering process time consuming

§Return on investment has decreased due to the high costs of running the gallery and maintaining our international marketing campaign

§The main source of revenue continues to be from gallery sales (in person)

§Interstate and overseas clients find the current arrangements for purchasing cumbersome

§No IT or technical staff employed by Bazaar Ceramics

§Increased employee numbers have increased fixed costs of the business

§The showroom has increased fixed costs dramatically in the last three years

§Negative return on investment in the last three years

§Decline in markup on product in the last five years

§Cost of goods sold has increased over last five years

§Showroom not big enough to display all products

§Production of unsaleable products

§Inability to capture sales information about popular products

§Double handling of products made by remote workers

§Any advertising brochures become quickly out of date due to uniqueness of each product

§Orders from international customers entails time zone differences

§Inability of international customers to order by phone (time zone differences)

§Only personal customers can view products adequately

§Manual order forms (costs of printing)

§Time consuming to fill in order forms for phone/fax orders

§Staff can make errors transcribing information onto forms (5% errors)

§Redundant information due to multiple forms

·External Environment

oOpportunities

§Business expansion

§Expand into national market

§Further expansion into the international market

§Customer requests to provide online ordering facilities

§Create communication and product website

§Create website to market products (brochure site)

§Decrease marketing costs

§Increase profile

§Create website to sell products (e-Commerce technology)

§Increase customer base

§Increase business reach

§Establish a strong international reputation in the ‘art market’

§Move to smaller showroom to reduce fixed costs

§Gather and incorporate more feedback from customers

oThreats

§Competition

§Competitors continue to make inroads into the e-Commerce technology

§Competitors have a pricing advantage because of their website (reduced marketing and sales costs)

§Fear of being ‘left behind’ by competitors if website is not implemented

§High advertising costs

§High value of Australian dollar is a constraint to exporting into international markets

§Products less affordable to overseas customers

§Growing bargaining power of account customers (25% discount fair?)

7.2 Critical Issues and Strategic Objectives

§Critical Issue 1: Gallery costs

oStrategic Analysis:

§Return on investment has decreased due to the high costs of running the gallery and maintaining our international marketing campaign

§The main source of revenue continues to be from gallery sales (in person)

§Cost of goods sold has increased over last five years

§The showroom has increased fixed costs dramatically in the last three years

oStrategic Objective:

§Explore alternatives to selling in gallery sales

§Critical Issue 2: Manual processes

oStrategic Analysis:

§Manual order forms

§Cost of selling product (manual processes)

§Ordering processes time consuming

§Staff can make errors transcribing information onto forms (5%mistakes)

§Redundant information due to multiple forms

oStrategic Objective:

§Automate processes for employees

§Critical Issue 3: Double handling of Products

oStrategic Analysis:

§Double handling of products made by remote workers

oStrategic Objective:

§Develop direct shipping processes from remote workers to client

All the above could come under one heading “production costs” with strategic objective: automate production processes where possible and improve efficiency in handling goods

§Critical Issue 4: Pressure on profit

oStrategic Analysis

§Increased employee numbers have increased fixed costs of the business

§The showroom has increased fixed costs dramatically in the last three years

§Negative return on investment in the last three years

§Decline in mark-up on product in the last five years

§Manual order forms (costs of printing)

§High advertising costs

§Exchange rate

oStrategic objective:

§Reduce fixed costs

§Critical Issue 5: Ordering process for customers

§Ordering of products must be done in person, by phone/fax, or by email

§Ordering process time consuming

§Interstate and overseas clients find the current arrangements for purchasing cumbersome

§Orders from international customers entails time zone differences

§Inability of international customers to order by phone (time zone differences)

§Time consuming to fill in order forms for phone/fax orders

oStrategic Objective

§Automate ordering process for customers

§Critical Issue 6: Lack of IT support

oStrategic Analysis

§No IT or technical staff employed by Bazaar Ceramics

oStrategic Objective

§Hire IT staff

§Critical Issue 7: Lack of showroom space

oStrategic Analysis

§Showroom not big enough to display all products

oStrategic Objective:

§Explore alternatives to gallery display

§Critical Issue 8: Inadequate sales information

oProduction of unsaleable products

oInability to capture sales information about popular products

oStrategic Objective:

§Improve feedback mechanism from customers

§Critical Issue 9: Advertising processes cumbersome

oStrategic Analysis

§Any advertising brochures become quickly out of date due to uniqueness of each product

oStrategic Objective:

§Find alternative methods of advertising

§Critical Issues 10: Competition

oStrategic Analysis

§Competition

§Competitors continue to make inroads into the e-Commerce technology

§Competitors have a pricing advantage because of their website (reduced marketing and sales costs)

§Fear of being ‘left behind’ competitors if website is not implemented

§Growing bargaining power of account customers (25% discount fair?)

oStrategic Objectives:

§Explore opportunities to improve competitiveness

8. Computing Infrastructure

Bazaar Ceramics has an office/shop/workshop. This area has a basic network setup.

Some employees are remote workers – this means that that they work from their own home.

All employees have PCs, Internet access and email accounts.

There are no IT or technical staff employed by Bazaar Ceramics. If part of the computing infrastructure needs maintenance or upgrades, Bazaar Ceramics contact a service provider.

Bazaar Ceramics would like to move away from this situation.

9. Project Brief

You are employed as an analyst, project manager and a developer. In other word you will be responsible for all aspects of project implementation which may include:

vImplementation of e-commerce shopping website

vImplementation of an upgraded Network to meet the demands of increased volume of sales

vImplementation of possible Cloud Technologies for Data Storage for safety and security

vImplementation of Google Apps for emails and move away from management of Exchange Servers for Outlook emails

Your task is to review the Strategic direction, Strategic Plan, Critical Issues, Strategic Objectives and the current system of Bazaar ceramics. You are then to prepare a solution report based on your recommendations for improvements.

TASK:

Instructions

Your task is to create a report in format as outlined:

Table of Contents

1.Executive Summary

2.Introduction

3.Strategic Direction and Strategic Plan

4.Critical Issues and Strategic Objectives

5.Research Business requirements

a.Hardware and Software requirements

b.Client’s business domain and model

c.Client specifications against accepted industry practices

d.Technical specifications and requirements

e.Interface requirements and design concepts

f.Business solution requirements

g.Security solution requirements

h.Corporate strategies and its influence business solutions

6.Analyze and evaluate the impact of the technical requirements

a.Hardware, Software and Network recommendation

b.Compatibility issues

c.Impact of changes

7.Technical business solutions

a.Technical solutions recommendation

b.Budgeting and costs

c.Review the recommendation

d.Development platforms

8.Solutions testing

a.Testing plans for hardware and software

b.Training needs

c.Project timelines

d.Performance standards

e.Final budgeting

9.Document and validate the agreed solutions

a.Sign off on the recommended solution

b.Manage the feedback and incorporate changes

c.Obtain sign-off on the final business solution

10.Conclusion

11.References

Report Formatting

·Number all pages

·Include your name and Student Number

·Each page. Use 1.5 line spacing

·Use the Arial font at either 11pt or 12pt size

For more information please refer to Report Guide document which will be supplied to you by your tutor.

All Appendices and report guide is provided to assist you with documentation.

Deliverables

Criteria for evaluation of Part 2:

Did the student demonstrate the ability to:

Satisfactory

Not Satisfactory

Place a tick(√)

Define hardware and software requirements of the business solution

Determine model of business

Determine technical specifications for business

Establish interface requirements for end users and external parties

Document business solution requirements for approval from stakeholders

Determine information and communications technology (ICT) security requirements

Identify hardware, software and network requirements

Identify software solutions to build business platform

Identify processes to be changed by the business solution

Determine the effect changes will have on the value or supply chain

Research a range of security protocols suitable for business solutions

Document impact of changes and submit to relevant stakeholders

Implement hardware and software solutions for testing purposes

Identify training needs to update personnel skills

Plan timelines and allocation of resources for business solution

Develop performance standards and benchmark results

Determine costs involved to implement business solution

Document the business solution

Test, validate and document results of the business solution

Provide results to appropriate person for verification

Obtain sign-off on business solution

Outcome

☐Satisfactory ☐Not Satisfactory

Feedback to student

Summary of Assessments

Subject Name & Code

ADP2V15 A: Advance Diploma Project B (Systems and Development)

Unit Name & Code

ICTSAD505 Develop technical requirements for business solutions

Assessment Tasks

The student’s performance is:

Part 1

☐SATISFACTORY

☐NOT SATISFACTORY

Feedback/ comments on Part 1

Part 2

☐SATISFACTORY

☐NOT SATISFACTORY

Feedback/ comments on Part 2

UNIT RESULT

The student’s overall performance is:

☐Component

☐Not yet competent

Is re-assessment necessary?

☐Yes

☐No