assignment
HS2061 Assignment 1 _______________________________________________________________________________________ HS2061 IT Project Management Individual Assignment - 20% (Due session 7) Objective(s) This assessment item relates to the unit learning outcomes as in the Unit of Study Guide. This assessment is designed to give students skills in the initial stage of Project Management, particularly in the “Initiating” process group, and the first part of the “Planning” process group as defined by the Project Management Institute’s Project Management Body of Knowledge (PMBOK) guide. Instructions This assignment is based on the semester Case Study. The case Study is located in the document HIS2061-CaseStudy. You need to first read this case study carefully. Both Assignment 1 (this assignment) and Assignment 2 (which is a group assignment) will be based on this case study. Once you read the case study Your task is to create the following documents Project Charter Assumption log Stakeholder Register Change request form Scope Management Plan Requirements Document Preliminary Financial Analysis These documents are discussed in detail throughout the first 5 weeks of lectures and tutorials. Submission Guidelines Your submission document should be a single word or pdf document containing your report. All submissions are to be submitted through the safeAssign facility in Blackboard. Submission boxes linked to SafeAssign will be set up in the Units Blackboard Shell. Assignments not submitted ________________________________________________________________________________ 1 HS2061 Assignment 1 _______________________________________________________________________________________ through these submission links will not be considered. Submissions must be made by the due date and time (which will be in the session detailed above) and determined by your Unit coordinator. Submissions made after the due date and time will be penalized per day late (including weekend days) according to Holmes Institute policies. The SafeAssign similarity score will be used in determining the level, if any, of plagiarism. SafeAssign will check conference web-sites, Journal articles, the Web and your own class members submissions for plagiarism. You can see your SafeAssign similarity score (or match) when you submit your assignment to the appropriate drop-box. If this is a concern you will have a chance to change your assignment and resubmit. However, resubmission is only allowed prior to the submission due date and time. After the due date and time have elapsed your assignment will be graded as late. Submitted assignments that indicate a high level of plagiarism will be penalized according to the Holmes Academic Misconduct policy, there will be no exceptions. Thus, plan early and submit early to take advantage of the resubmission feature. You can make multiple submissions, but please remember we only see the last submission, and the date and time you submitted will be taken from that submission. ________________________________________________________________________________ 2 Case Study (For Assignments) Note: The case study below may not provide all of the information necessary to complete the assignment. Students will have to use their personal experiences to complete some aspects of the assignment. Students may also seek clarification from their tutor during tutorials or office hours. Sunshine Motors “Sunshine Motors” is a large car dealership with 5 branches spread over the Melbourne Metropolitan area, with the Head Office located in Sunshine, the west of Melbourne. David Da Costa is the CEO of Sunshine Motors and heads up a team of branch managers, one for each branch. Each branch is organized into two departments, Sales and Service, and each department is run by a department manager. David plans on expanding the number of branches in the near future to become one of the states largest car dealership and service businesses. The servicing side of the business is really beginning to generate a good percentage of the business, and David plans on streamlining the operations of the servicing areas in all branches by undertaking a large IT project to computerize all aspects of this area. Currently each branch holds and orders parts for cars that they service, but David has located a property in North Melbourne that will be central to all branches, and plans to use this to build a major warehouse to centrally hold and distribute car parts to all branches on a daily basis or to fill urgent ad-hoc orders for parts fir just-in-time delivery to the branches. Sunshine Motors has tasked your team to Manage the project to build this software system. The system is to allow the company to record client information – their details (for example name, address, contact details), vehicle details (for example make, model, colour, registration), and service history (for example service dates and odometer readings, details of the services performed separated into labour tasks and parts used, the mechanics involved). The system must also keep records of the mechanics employed by the company – their personal details, their qualifications and special licenses, time sheet information, emergency contact details, supervisor details. Additionally, the system will also record the inventory in the central warehouse and accept branch orders on a daily basis for parts to be required the next day, as well as urgent orders from branches for parts needed to complete a service on an ad-hoc basis. It is also envisaged that members of the public will be able to buy part directly from the warehouse, either in person, or on-line via a new web-based ordering system, The system will need to be continually online to all branches and connect the branches to the central warehouse as well as to each other and head office. The current system is a manual based system which has served the company well, but is now becoming outdated and causing bottlenecks due to the increased workload demand. Description of the New System Each branch has a pool of mechanics who are entitled to a rostered day off per fortnight and so the system must be able to produce a roster for the mechanics ensuring that there is always at least five mechanics working on a day and one mechanic available for an emergency call in, in the event of illness or extra work demand. Mechanics can also be rostered to different branches if necessary. When working on a vehicle, a mechanic can enter information into the system at any of the terminals to be placed in the workshop area; front office staff can enter information at any of two terminals in the front office; and roadway staff can enter details at an outside terminal on arrival of the client with their vehicle. Mechanics are assigned to a Work Bay for the day, but may move between work bays for different work orders. Each workshop at each branch maintains a minimum of 7 Work Bays within the workshop area, though there are plans to expand this if the company can successfully implement this project and build expanded workshop facilities. The company also provides loan cars to clients on request and so must keep information on when loan cars are available for clients and who has a loan car at any given time and for how long. Not all customers request loan cars, but when they book in a service they may request one, so the system needs to be able to respond with the details of when loan cars may be available. Sunshine Motors needs to manage an inventory of parts and consumables in the central North Melbourne warehouse that the mechanics use for jobs. As mechanics order parts for jobs they may be allocated the system should decrement the inventory items as the orders are processed. The purchasing officer for the central warehouse needs to be able to check inventory levels at any time and order additional stock (typically via email to a supplier as necessary), though the new system should be able to automatically generate its own orders once the stock levels fall below a predetermined threshold. However the purchasing officer should also receive a warning email when this happens. The system should be able to handle up to 100,000 part numbers (a consumable also has a part number) and the purchasing officer to set the thresholds for the inventory levels for each part as they require. A part or consumable has a name, a number, a supplier and a minimum order quantity. Each morning, the Service Manager will review the booked services for the next day. From this review a standard order of required parts will be sent to the warehouse for delivery that afternoon, or early next morning. In this way, mechanics can begin work on vehicles as soon as the owner drops them off using the standards parts delivered. If further parts are needed on an ad-hoc basis, this is handled by the mechanics using the parts ordering system associated with the particular service being undertaken. When a Customer brings a car in for a service, they either come to the counter where a Service writer prepares the Work Order, or they can drop the car off and meed a roadway staff member outside with a portable entry device. The Service Writer and the Customer arrange for a time for the work to be completed and then the customer signs the Work Order and leaves. The Work Orders are arranged within the system in order of expected completion times. When a Mechanic is free, they access the system and get assigned to the next Work Order available in the system. As soon as a Mechanic is assigned a Work Order, they indicate the available Work Bay they will be using, the Work Bay is then booked for the expected duration of the service, and a notification is sent to a Service assistant who retrieves the vehicle and drives it to the assigned Work Bay. The Mechanic then begins work on the vehicle. The Work Order will contain a number of standard Work Items corresponding to the particular service being undertaken, along with any specific faults noted by the customer. As each Work Item is completed the Mechanic checks these off on the system, so the system can keep track of the progress of the Work Order in case the Customer rings for an update on expected completion time. As the Mechanic is servicing the vehicle, new parts may be needed for a particular Work Item. The Mechanic will log these parts in the system against the Work Item, and the system will also check the Inventory Database for availability. If