Assessment Workbook 1 CHC52015 Diploma of Community Services Specialising in Case Management Legal and Ethical Compliance Version 1.5 Produced 27 November 2018 Copyright © 2017 Compliant Learning...

CHC52015 Diploma
of Community Services
Specialising in Case Management
Legal and Ethical Compliance
Version 1.5 Produced 27 November 2018
Copyright © 2017 Compliant Learning Resources. All rights reserved. No part of this publication may be reproduced or distributed in any form or by any means, or stored in a database or retrieval system other than pursuant to the terms of the Copyright Act 1968 (Commonwealth), without the prior written permission of
Compliant Learning Resources
Version control & document history
    Date
    Summary of modifications made
    Version
    16 January 2017
    Version 1 final produced following assessment validation.
    1.0
    9 March 2017
    Version 1.1 final produced with the following amendment(s):
· Amended number of options to be selected in KA Part 1 Question 1
· Amended KA Part 2 Question 5
· Case Study 3 Task 3 instructions rectified
    1.1
    1 August 2017
    Edited table for Knowledge Assessment P1 Q13 – 2 should have “part time”
    1.2
    27 September
    Corrected error in Case Study numbers in Additional Case Study Activities: Task 1
    1.3
    10 September 2018
    Updated rates for Knowledge Assessment: Part 1 Q14
    1.4
    27 November 2018
    Updated Knowledge Assessment item 7 ‘Guide to Aged Care Law’ to ‘My Aged Care website, factsheets, guides and policy’ as per new legislation.
    1.5
TABLE OF CONTENTS
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INTRODUCTION    4
WHAT IS COMPETENCY BASED ASSESSMENT    4
THE BASIC PRINCIPLES OF ASSESSING NATIONALLY RECOGNISED TRAINING    5
THE DIMENSIONS OF COMPETENCY    6
REASONABLE ADJUSTMENT    7
THE UNITS OF COMPETENCY    9
CONTEXT FOR ASSESSMENT    10
ASSESSMENT REQUIREMENTS    10
ASSESSMENT METHODS    11
RESOURCES REQUIRED FOR ASSESSMENT    12
ASSESSMENT WORKBOOK COVER SHEET    13
KNOWLEDGE ASSESSMENT    14
Part 1 – Managing legal and ethical compliance    14
Part 2 – Managing work health and safety    47
CASE STUDIES    68
Instructions to Student    68
Case Study 1 – Alex    69
Case Study 2 – Skylar    72
Case Study 3 – Eliza    77
Additional Case Study Activities    82
Task 1 – Roleplay Activity: Communicating Policies and Procedures    82
Task 2 – Distributing Policies and Procedures    85
WORKBOOK CHECKLIST    90
FEEDBACK    91
INTRODUCTION
The questions in this workbook are divided into two categories: Knowledge Assessment and Case Studies.
The questions under Knowledge Assessments are all in a short answer format. The longer questions requiring creative and analytical thought processes are covered in the Case Studies assessment. You must answer all questions using your own words. However, you may reference your learner guide and other relevant resources and learning materials to complete this assessment.
Some questions cover processes you would likely encounter in a workplace. Ideally, you should be able to answer these questions based on the processes that are currently in place in your workplace. If this is not the case, then answer the questions based on processes that should be implemented in your workplace.
WHAT IS COMPETENCY BASED ASSESSMENT
The features of a competency based assessment system are:
· It is focused on what learners can do and whether it meets the criteria specified by industry as competency standards.
· Assessment should mirror the environment the learner will encounter in the workplace.
· Assessment criteria should be clearly stated to the learner at the beginning of the learning process.
· Assessment should be holistic. That is it aims to assess as many elements and/or units of competency as is feasible at one time.
· In competency assessment a learner receives one of only two outcomes – competent or not yet competent.
· The basis of assessment is in applying knowledge for some purpose. In a competency system, knowledge for the sake of knowledge is seen to be ineffectual unless it assists a person to perform a task to the level required in the workplace.
· The emphasis in assessment is on assessable outcomes that are clearly stated for the trainer and learner. Assessable outcomes are tied to the relevant industry competency standards where these exist. Where such competencies do not exist, the outcomes are based upon those identified in a training needs analysis.
Definition of competency
Assessment in this context can be defined as:
· The fair, valid, reliable and flexible gathering and recording of evidence to support judgement on whether competence has been achieved. Skills and knowledge (developed either in a structured learning situation, at work, or in some other context) are assessed against national standards of competence required by industry, rather than compared with the skills and knowledge of other learners.
THE BASIC PRINCIPLES OF ASSESSING NATIONALLY RECOGNISED TRAINING
Developing and conducing assessment, in an Australian vocational education and training context, is founded on a number of basic conventions:
The principles of assessment
· Assessment must be valid
· Assessment must include the full range of skills and knowledge needed to demonstrate competency.
· Assessment must include the combination of knowledge and skills with their practical application.
· Assessment, where possible, must include judgements based on evidence drawn from a number of occasions and across a number of contexts.
· Assessment must be reliable
· Assessment must be reliable and must be regularly reviewed to ensure that assessors are making decisions in a consistent manner.
· Assessors must be trained in national competency standards for assessors to ensure reliability.
· Assessment must be flexible
· Assessment, where possible, must cover both the on and off-the-job components of training within a course.
· Assessment must provide for the recognition of knowledge, skills and attitudes regardless of how they have been acquired.
· Assessment must be made accessible to learners though a variety of delivery modes, so they can proceed through modularised training packages to gain competencies.
·
· Assessment must be mutually developed and agreed upon between assessor and the assessed.
· Assessment must be able to be challenged. Appropriate mechanisms must be made for reassessment as a result of challenge.
(Sourced and adapted from: Standards for RTOs 2015, Clauses 1.8 – 1.12)
The rules of evidence (from Training in Australia by M Tovey, D Lawlor)
When collecting evidence there are certain rules that apply to that evidence. All evidence must be valid, sufficient, authentic and current;
· Valid
· Evidence gathered should meet the requirements of the unit of competency. This evidence should match or at least reflect the type of performance that is to be assessed, whether it covers knowledge, skills or attitudes.
· Sufficient
· This rule relates to the amount of evidence gathered It is imperative that enough evidence is gathered to satisfy the requirements that the learner is competent across all aspects of the unit of competency.
· Authentic
· When evidence is gathered the assessor must be satisfied that evidence is the learner’s own work.
· Current
· This relates to the recency of the evidence and whether the evidence relates to current abilities.
THE DIMENSIONS OF COMPETENCY
The national concept of competency includes all aspects of work performance, and not only narrow task skills. The four dimensions of competency are:
· Task skills
· Task management skills
· Contingency management skills
REASONABLE ADJUSTMENT
Adapted Reasonable Adjustment in teaching, learning and assessment for learners with a disability - November 2010 - Prepared by - Queensland VET Development Centre
Reasonable adjustment in VET is the term applied to modifying the learning environment or making changes to the training delivered to assist a learner with a disability. A reasonable adjustment can be as simple as changing classrooms to be closer to amenities, or installing a particular type of software on a computer for a person with vision impairment.
Why make a reasonable adjustment?
We make reasonable adjustments in VET to make sure that learners with a disability have:
· the same learning opportunities as learners without a disability
· the same opportunity to perform and complete assessments as those without a disability.
Reasonable adjustment applied to participation in teaching, learning and assessment activities can include:
· customising resources and assessment activities within the training package or accredited course
· modifying the presentation medium learner support
· use of assistive / adaptive technologies
· making information accessible both prior to enrolment and during the course
· monitoring the adjustments to ensure learner needs continue to be met.
Assistive / Adaptive Technologies
Assistive / adaptive technology means ‘software or hardware that has been specifically designed to assist people with disabilities in carrying out daily activities’ (World Wide Web Consortium - W3C). It includes screen readers, magnifiers, voice recognition software, alternative keyboards, devices for grasping, visual alert systems, digital note takers.
IMPORTANT NOTE
Reasonable adjustment made for collecting candidate assessment evidence must not impact on the standard expected by the workplace, as expressed by the relevant Unit(s) of Competency. E.g. If the assessment was gathering evidence of the candidates competency in writing, allowing the candidate to complete the assessment verbally would not be a valid assessment method. The method of assessment used by any reasonable adjustment must still meet the competency requirements.
THE UNITS OF COMPETENCY
The units of competency specify the standards of performance required in the workplace.
This assessment addresses the following unit of competency from CHC52015 Diploma of Community Services specialising in Case Management:
CHCLEG003    Manage legal and ethical compliance
1. Research information required for legal compliance
2. Determine ethical responsibilities
3. Develop and communicate policies and procedures
4. Monitor compliance
5. Maintain knowledge of compliance requirements
HLTWHS004    Manage work health and safety
1. Establish work health and safety practices
2. Facilitate consultation, cooperation and communication
3. Monitor compliance with risk control processes
4. Evaluate and maintain WHS
For complete copies of the above units of competency:
Download them from the TGA website: www.training.gov.au
CONTEXT FOR ASSESSMENT
To complete the assessments in this workbook, students need to have access to their learning materials and the internet. The written questions and project may be completed wholly at the student’s home or chosen place of study.
ASSESSMENT REQUIREMENTS
The assessment requirements specify the evidence and required conditions for assessment.
Each unit of competency can be unbundled to reveal three key assessment components:
1. Performance Evidence
· describes the subtasks that make up the element of the unit
2. Knowledge Evidence
· describes the knowledge that must be applied in understanding the tasks described in the elements
3. Assessment Condition
· describes the environment and conditions that assessments must be conducted under
The associated assessment method in this kit covers all of these components as detailed in the matrix to follow:
    
    Units of Competency
    Assessment Activities
    CHCLEG003
    HLTWHS004
    Knowledge assessment
    ?
    ?
    Case studies
    ?
    ?
ASSESSMENT METHODS
There are seven (7) Assessment Workbooks for the course. Six (6) of which are Theory Workbooks and one (1) is the Skills Workbook. This is Workbook 1.
Theory Workbooks
The Theory Workbooks use the following assessment methods:
1. Knowledge Assessment – A set of generic and workplace questions testing the student’s general knowledge and understanding of the general theory behind the unit.
2. Case Studies – Detailed scenarios and simulated environments providing all necessary information required to complete relevant tasks and activities
The theory workbooks in this course are as follow:
    Workbook 1 – Legal and Ethical Compliance
Workbook 2 – Society and Diversity
Workbook 3 – Personal and Professional Development
Workbook 4 – Case Management Part I: Working with Clients
Workbook 5 – Case Management Part II: Working with Peer Case Workers
Workbook 6 – Program Development
Skills Workbook
The Skills Workbook contains the practical assessment which covers all units of competency of CHC52015 Diploma of Community Services Specialising in Case Management.
These practical assessment activities will be completed during the course of your Vocational Placement.
You should not commence with the Skills Workbook until you have completed the six (6) theory workbooks and have received feedback from your assessor.
The assessment method used in the Skills Workbook includes:
1. Practical Assessment – a set of tasks or activities completed according to set instructions and guidelines to meet the requirements of the relevant units. These tasks and activities require you to have access to a workplace.
The skills workbook in this course is:
Workbook 7 – Skills Workbook
RESOURCES REQUIRED FOR ASSESSMENT
Assessor to provide:
· Case studies and simulations
· Information about work activities, as necessary
Candidate will need access to:
· Computer with internet and email access and a working web browser
· Installed software: MS Word, Adobe Acrobat Reader
· Access to legislation relevant to the community services industry, including codes of conduct, WHS legislation, practice standards, etc.
· At least two (2) persons who will volunteer in the roleplay activity
· Video camera or a mobile phone with video and audio recording capabilities
· At least five (5) people who have email accounts
· Printer to print policies and procedures in the Case Study Assessment
ASSESSMENT WORKBOOK COVER SHEET
    WORKBOOK:
    WORKBOOK 1
    TITLE:
    Legal and Ethical Compliance
    FIRST AND SURNAME:
    
    PHONE:
    
    EMAIL:
    
    
    Please read the Candidate Declaration below and if you agree to the terms of the declaration sign and date in the space provided.
    By submitting this work, I declare that:
· I have been advised of the assessment requirements, have been made aware of my rights and responsibilities as an assessment candidate, and choose to be assessed at this time.
· I am aware that there is a limit to the number of submissions that I can make for each assessment and I am submitting all documents required to complete this Assessment Workbook.
· I have organised and named the files I am submitting according to the instructions provided and I am aware that my assessor will not assess work that cannot be clearly identified and may request the work be resubmitted according to the correct process.
· This work is my own and contains no material written by another person except where due reference is made. I am aware that a false declaration may lead to the withdrawal of a qualification or statement of attainment.
· I am aware that there is a policy of checking the validity of qualifications that I submit as evidence as well as the qualifications/evidence of parties who verify my performance or observable skills. I give my consent to contact these parties for verification purposes.
    Name :
    Signature:
    Date:
KNOWLEDGE ASSESSMENT
Part 1 – Managing legal and ethical compliance
    1. Crucial to your work role in case management in community services is a solid understanding of legal and ethical compliance requirements.
Which of the following are reliable sources of information about compliance requirements. From the options below, select only six (6).
    
    ☐
    a. Federal Register of Legislation (www.legislation.gov.au)
    ☐
    b. Legal specialists (e.g. lawyers)
    ☐
    c. Relevant legislation and regulations
    ☐
    d. Newspapers, tabloids, and magazines
    ☐
    e. Peak bodies and industry associations
    ☐
    f. Local, state/territory, national government bodies
    ☐
    g. Social media platforms (e.g. Facebook and Twitter)
    ☐
    h. Relevant supervisors, managers, or other industry personnel
    2. Provide one (1) local government department or regulatory agency in your state or territory relevant to the delivery of community services and provide a description of the department of the agency, including their function and how they operate.
Guidance: Indicate your state or territory for your assessor’s reference.
    
    Your state or territory
        Northern Territory
    One (1) local government department or regulatory agency in your state or territory
          Health and community services commission
    Description of its function and how they operate
    The HCSCC or the Health and Community Services Complaints is helping in order to make solutions in terms of the complaints which are related to the services that are offered by the health professionals. Thus the HCSCC i9s also offering the solution in regard to the complaints that are used by the healthcare professionals in case of their community services. In that respect, the solutions are also provided within the context of the health services as well as to the service providers of these services and the community service providers through the involvement of the Health and Community service Complaint (Santoro et al. 2017).
Functions
Surveying the reason that is lying behind the objectives in respect to the health care services
Finding the ways through which the notice of the clients and the sup0llkuers often services bring in the same format
Undertaken the complaints and receipts of the complaints in order to examine the objective of the service users
Helping the clients as well as suppliers in order to determine the objectives on the basis of the straightforward ways
Providing data, training and guidance on the basis of the involvement of the Act, code and other techniques that can help in the adaptation of the objectives of Healthcare
Distribution of the data that are associated with the complaints within the workplaces
On the basis of the identification of the objectives that are coming from the service users the council is providing counsel in that regard of those objectives that are already identified
In which way they are operating
Management of the protests with the involvement of expert ways and also with the involvement of the effective work practices
keeping the process of the education of one person in regard with the advancement and also use that education with the effective format that is required for the adaptation of the proper results in case of the enquiry of the complaints
The serving process of motivational factor to the other is one of the objectives of the organisation in terms of their health care services (Bent, Dissanayake & Barbaro, 2015)
Treat the service users with the polite behaviours
    3. Listed below are some of the national government departments and regulatory agencies relevant to the delivery of community services in Australia. Describe their function and how they operate.
    
    National government departments and regulatory agencies
    Their function and how they operate
    Aged and Community Services Australia
    ACSA is one of the charitable organisations which is the main pinnacle of all the charitable organisations. In that context, it can be mentioned that the Aged and Community Service Australia is baking approximately more than 700 Churches. Thus the organisation is also backing other charitable and community-based associations that are based on the not revenue driven sectors. Moreover, the organisation that the charitable and Community Service Australia is backing are working for non driven revenue settlements and care administrations. On the basis of the observation of the overall activity of ACSA, it is observed that the community services of Australia is serving services and cares approximately to more than 450,000 Australiana. In terms of the services of the ACSA, it can be noted that it is one of the cutting edge organisations which is helping in case of speaking and to the others and also helps in regards of the driving process and serves supports to the other in or4der to accomplish the private considerations of a person. In that regard, the organisation is also providing perfection to the Australians in case of their private as well as private administrative activities (Lindstedt et al. 2017).
Within the process of the performance, ASCA is trying to establish their activities as one of the solid and complete ones. On the basis of the establishment of the solid working process, they want to support and the individual person within the context of Australia. In regards to the solid backings to the others within the context of Australia, the ASCA is working by serving the national voice. Thus those activities of the individual person in case of their personal accomplishment are performed by the organisation through the driving process of the mature consideration plan of Australia.
The ACSA in terms of their operation is working as the leaders within their performances of the community services within the context of Australia. In that context, it is observed the Aged and Community ServicesAustralia is holding three members within their working procedures and in that regard, they are operating as the connection with the government of Australia. Moreover, the ASCA is serving the leadership process within all the steps that are involved in the case of the community services of the people of Australia.
    Secretariat of National Aboriginal and Islander Child Care (SNAICC)
    Secretariat of National Aboriginal and Islander Child care is one of the childcare groups which has its dynamic participation within the child acre of the Aboriginal and Torres Strait Islanders. Within the service process of the SNAICC, they are participating within multiple activities in order to serve care to the children of Islanders. There are other performances that the SNAICC is performing within their services are such as crashes, serve long day care to kids and administration services are also provided to the kinds. In that context it can be noted that there are other services that are provided by the child care group to the child of the Aboriginal Islanders through their services such as preschools, early youth training, early youth booster association and the family booster administration is also served to them. Through the involvement of the services that the SNAICC providing to the children can be able to have the deliberate affiliation in case of their administration actions by the government offices. On the basis of the overview of all the activities of SNAICC, it is observed that this is one of the non-government top organisations in case of the welfare of the Aboriginal and Torres Islander children (Baldwin, 2016). The organisation is working in order to fulfil the rights of the children and they are also working in case of serving safeguard to these children from various issues that they can face in terms of their administrative activities. Therefore the SNAICC is also working for the welfare of the children of the aboriginal Islanders.
    Department of Social Services Australia
    Department of Social Services of Australia is working for the development of the key function in terms of the improvement of the well-being of the people of Australia.
In that respect, this department is operating their activities with various sections such as Families and children, housing support, seniors and other sectors of the society
.
    Mental Health Australia
     This Australian organisation is working in case of encouraging society to maintain the healthy aspects within it. In that context, this organisation is serving education to the Australian people and carrying out a survey that can help them in the maintenance of metal healthy process within the societies of Australia (Minas, 2018).
    4. Listed below are some industry associations relevant to the delivery of community services in Australia. In your own words, describe their function and how they operate.
    
    Industry association
    Their function and how they operate
    Australian Institute of Welfare and Community Workers Inc. (National Office)
    This institution is rebranded by the Australian Community Workers Association and this organisation is performing various activities such as they are encouraging the professions of the community workers. Thus this organisation is also renewing and serves education to the community workers for their wellbeing. Not only that they are also serving developed training to the community workers which can help them in their development process.
    Case Management Society of Australia and New Zealand
    This organisation is implemented within the service process of the Australian community in order to manage duties in different sectors such as health, academic, insurance, education, welfare and in the private practices within the context of New Zealand on the basis of the jurisdictions of Australia. In that regard, this organisation is serving interest to their members and also serve interest to society people in different contexts (Dixon & Kim, 2016).
    Australian Association Of Social Workers Ltd
    This organisation is working as the boosting agent of the social works. In that respect, this organisation is enhancing social justice and also maintain the standards of the profession of social work. furthermore, they are working as a strong voice against social justice.
    5. In your own words, describe the purpose and relevance of having plain English documentation for explaining legislation in the delivery of community services.
    
    In case of the documentation of the legislation, there is the requirement of the use of plain English as the use process of plain English can help in order to understand all the legislation that is undertaken within the documentation process.
    6. From the options below, select the two (2) correct sources where you can access plain English documentation to help explain legislation in the community services industry.
    
    ☐
    a. Cultural interpreter
    ☐
    b. Guiding documents officially published by the relevant government departments or regulatory agencies
    ☐
    c. TGA (www.training.gov.au)
    ☐
    d. Official or organizational websites of relevant government departments, regulatory agencies, and industry associations
    ☐
    e. Federal Register of Legislation (www.legislation.gov.au)
    7. The Aged Care Act 1997 is one of the many pieces of legislation relevant to the community services industry. From the options below, select the one (1) correct source of plain English documentation used to help explain this legislation.
    
    ☐
    a. Residential Care Manual
    ☐
    b. Educators’ Guide to the Early Years Learning Framework (EYLF)
    ☐
    c. My Aged Care website, factsheets, guides and policy
    ☐
    d. Quality of Care Principles 2014
    ☐
    e. The Guide to the Model WHS Act
    8. Listed below are legal and ethical frameworks to which delivery of community services must adhere to. In your own words, discuss how each framework applies to the community services industry.
    
    Legal and ethical framework
    How this applies in the community services industry
    Children in the workplace
    The legal and ethical framework of the children in the workplace is denoting that the children must be appointed within the workplace as the community workers
    Codes of conduct
    The code of conduct is ensuring the maintenance of honesty within the workplace. This process is also helps to serve respect to the works within the organization.
    Codes of practice
     The code of practice is serving the ways in order to manage the hazards within the workplace through manual performances. the management of the risks and safety designs of the employees are included within the workplace of the organisation through this practice (Bush, Bell & Middlewood, 2019)
    Complaints management
    Complaints management is focusing on the management of the comlamnist that are done by the employees or stakeholders
    Continuing professional education
    This organisation is serving education to the workers for their development within the organisation (Dunk-West, & Verity, 2016)
    Discrimination
    According to the law the community workers must be protected against the discrimination of the workplace
    Dignity of risk
    In case of the risk factors of the activities the clients must be allowed within those activities
    Duty of care
     Duty of care demotion that the workplace of the organisation should be safe and free of danger
    Universal declaration of human rights
    This article denotes that the service providers must include the interest of their clients within their services and human rights must be maintained within the services (Whitaker, Dearth-Wesley & Gooze, 2015)
    Informed consent
    It is the mandatory aspects in the service process and in that case the service providers must share their information to the other professional staff of same field
    Mandatory reporting
    This process ensuring that the healthcare service providers must follow rules and regulations in case of their services
    Practice standards
     This helps the workers to practice the ways through which that can serve their services
    Practitioner/client boundaries
     There should be the establishment of professional boundaries between the clients and service providers (Mamic, 2017)
    Privacy, confidentiality and closure
    All the information of the clients that are taken at the time of the services should be kept private
    Policy frameworks
     This service policy serves guidance in the growth as well as development of the organisation
    Records management
    The organisation should have the system to record all the details of their clients
    Work role boundaries
    This analysis the role and responsibility of all the workers with the detailed format (Tallent & Sheehan, 2018)
    Work health and safety
    The organisation should ensure the health and safety process of their employees in case of any injury within workplace
    9. The case workers, case managers, other staff, clients, and employers (community services provider) are all stakeholders in the community services industry. Each stakeholder have rights and responsibilities recognised and required,...