Assessment Task 4 Instructions Carefully read the following: A review of the business’s performance against the performance indicators included in the business plan identified that a number of...

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Assessment Task 4 Instructions Carefully read the following: A review of the business’s performance against the performance indicators included in the business plan identified that a number of residential customers no longer use the services of the business because of lack of satisfaction with the quality of the service provided, specifically the level of cleanliness and attention to detail. As the Operations Manager, you are investigating this situation in relation to the contract cleaners who were providing the cleaning for the customers who have ceased to use the services of the business. You decide to set up a meeting separately with each of the contractors to investigate the situation and to provide coaching on the expected level of performance. For this assessment task you only need to meet with one of the cleaners. Ozhouse Clean has the following expected level of performance in relation to cleaning services: All surfaces, including floors, bench tops and shelves cleaned so that they are free of dust and dirt. Rubbish bins emptied and cleaned. Shower screens and mirrors cleaned so they are free of soap build up and streaks. Only cleaning products provided are used. All cleaning services must be provided in the allocated time. These performance standards are included in each person’s contract. Now complete the following activities: 1. Submit text of an email to the contract cleaner (your assessor). The objective of the email is to prepare all participants for a meeting. The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style. It should advise them that you would like to set up a meeting to discuss identified areas of concern. Identify the date and time of the meeting. 2. Conduct meeting Conduct the meeting at the specified time on the specified date with the contract cleaner (your assessor will be playing this person), explaining to them what the problem is, why it is a problem and how it impacts on the business. This meeting should be treated as a coaching session to try and get the staff member to understand the issues and meet the required performance standards. At the meeting you must: Explain the purpose of the meeting Explain to the contract cleaner what the problem is. Discuss the level of performance expected by the company. Demonstrate your interpersonal and communication skills by: Keeping your communication clear and simple Asking questions to identify reasons for underperformance and to confirm information provided. Listening to the contract cleaner and confirming and clarifying information shared Discuss and agree on a solution 3. Submit text of an email to the contract cleaner (your assessor). The objective of the email is to summarise the meeting and the solution agreed to. The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style. It should summarise the meeting and the solution agreed to. The email should be sent within 1 day of the meeting. 4. Develop a report on actions and solutions Write a report for the management team explaining the issues and the solutions you have identified. You should also identify any changes you consider should be made to the business systems or process as well as to the business plan as applicable. As a guide, your report should be approximately 3 paragraphs long. 5. Submit text of an email containing report on actions and solutions to the management team (your assessor). The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style. The email text should contain your actions and solutions report as per activity 4. · Text of an email containing meeting invitation · Text of an email summarising meeting outcomes and solutions agreed on · Text of an email containing report on actions and solutions Report on action and solution
Answered Same DayAug 23, 2021

Answer To: Assessment Task 4 Instructions Carefully read the following: A review of the business’s performance...

Moumita answered on Aug 24 2021
156 Votes
Running Head: MEETING ASSIGNMENT
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MEETING ASSIGNMENT
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MEETING ASSIGNMENT
    Meeting Agenda of Oz house Clean
Date of the Meeting: 27th September 2020 (Thursday) Time of the Meeting: Noon Location of the Meeting: 21A, Druk
Lane, USA, Row 2
All the official cleaners of Oz house Clean are at this moment requested to attend a meeting that is scheduled to be held on the said date and time on the venue described above. For past few months, the performance of Oz house Clean has been deterioration as our organisation is committed to providing best services to the customers in regard of floor cleaning, bench tops and shelves, shower screen cleans, mirror glass cleaning within the stipulated time. However, due to the negligence of some contract cleaners, the reputation and brand of the organisation are at stake. The Agendas of the meeting will be:
· To develop innovative ideas collaboratively for the restoration of the trust and reputation of Oz house Clean in the market
· To seek reasons from some responsible contract cleaners behind their reluctance to perform the duties
· To discuss the significant discovered dissatisfaction among the customer's group
· To solve some the current problem and provide the best services to the customers with all’s effort
Thank you
The details of the meeting on the said date
All the dear contract cleaners of Oz house Clean,
The purpose of the meeting is to seek clarifications from the contract cleaners regarding the low performance and the consequent dissatisfaction of the customers. Hence, all the contract cleaners which are present in today's meeting who are present are as a result of this notified that the primary purpose of this meeting is collaboratively sorted out strategies by which the current problem of an allegation of providing low-grade services to the customers can be sorted out collaboratively.
The major problem that is to be presented before all the contract cleaners which are present in today's meeting is as per the allegations of the customers, the service quality of Oz house Clean has severely deteriorated. For this, the customers are no longer using the service of this organisation. According to the customers, the cleanliness level of the organisation at present is shallow.
The level of the performance of the organisation is expected to provide best and...
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