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Assessment Task 1 BSBRSK501 Manage Risk Risk review Submission details Candidate’s name Phone no. Assessor’s name Phone no. Assessment date/s Time/s The Assessment Task is due on the date specified by your assessor. Any variations to this arrangement must be approved in writing by your assessor. Submit this document with any required evidence attached. See specifications below for details. Performance objective For this task you are required to determine the risk context associated with establishing a new business outlet, within the existing business structure. They will be required to review internal and external environment factors and liaise with all stakeholders to generate a list of risks. Assessment description For the case study provided with this Assessment Task, you are required to review risk management processes and determine scope and objectives, taking into account stakeholder input and both internal and external environmental factors affecting the organisation. With the information gathered, you are to identify risks and present this to relevant parties for feedback. Procedure For the provided case study, you will assume the role of the risk manager/assessor. · Review the provided MacVille Risk Management Policy and Risk Management Strategy and complete a written report for your manager (your assessor) that addresses the following steps. · Scope – Identify the scope of risk management required in your identified role. · Goals – Identify and describe the critical success factors, goals or objectives for areas included in scope. · Stakeholders – Identify internal and external stakeholders, their role in the process, and any issues or concerns they have. Present this using the table format provided. · Analysis – Complete a PEST analysis and a SWOT analysis for risks associated with the scenario. Include reference to relevant legislation. · Research – Review and summarise the research information provided in the case study, as well as any literature available that is relevant to this scenario. · Describe – Complete the analysis of risk for the scenario by summarising the scenario and associated risks, accompanied by checklists, diagrams or flowcharts that support the summary. · After you have completed the above steps, you need to meet with your assessor (20min) and discuss the draft report you have developed, especially your understanding of the critical success factors and goals (you should check that your assessor agrees with your findings). · As part of your discussions you also need to discuss and identify how you can communicate with stakeholders about the risk management processes in this scenario and invite them to participate in discussions to further identify risks associated with the scenario. · Summarise: In dot-point form, summarise the discussions with your manager (your assessor). · This should include any recommendations they made to you. · Develop: a draft of the communication your manager (your assessor) suggested you use for consultation with a stakeholder or particular group of stakeholders (your classmates and assessor). · For example, if stakeholders desire a phone call, you should include a draft script of information that you need to share with stakeholders. · Whatever the form of communication, it must clearly ask stakeholders for input, and invite them to assist in the identification of risk for this scenario. When submitting the report and accompanying documents, you need to ensure that: · your report is titled ‘Risk review’ · your report is in order, with attachments on the back of your report as follows · it includes notes from meeting with your manager · it includes draft communication · your report is submitted as required by your organisation (your training provider). Assessment Specifications You must submit this assessment prior to sessions 3. Your trainer will provide you with the date for submission as per Assessment Outcome Record. You must provide: · a completed report as outlined above in the procedure above, using the headings provided for each step (no more than 500 words) · summary notes from your meeting with your assessor (no more than 250 words) · summaries in dot-point form the discussions with your manager and include any recommendations they made to you · a draft communication to be used with stakeholders (your classmates and assessor)(no more than 250 words) · develop a draft of the communication your manager suggested you use for consultation with stakeholders · i.e. if they suggested a phone call, you should include a draft script of information that you need to share with stakeholders · whatever the form of communication, it must clearly ask stakeholders for input, and invite them to assist in the identification of risk for this scenario. Your assessor will be looking for: · evidence that you analysed and identified the needs of the case study and have clearly reflected these in the risk report. Assessment Outcomes · To complete the requirements of this task students you must undertake and provide evidence as per assessment specification section above. · the assessment evidence submitted must be authentic, i.e is 100% of your own work and not plagiarized (Refer students to handbook for guidance on how to avoid plagiarism). If plagiarism is suspected, your Trainer/Assessor will use the RTO plagiarism software to authenticate the work. Disciplinary action occurs as a result of plagiarism. · If your Assessor does not receive sufficient evidence for this task, you will be provided the opportunity to resubmit. · If after resubmitting your Assessor still has not received sufficient evidence you will be required to re-enrol for the whole unit of competency. Case Study: Business plan (excerpt) MacVille business plan FY 2011/12 Mission MacVille cafes serve competitively priced, high quality coffee and gourmet food in a safe and comfortable cafe-style environment. Our friendly, well-trained staff provide superior customer service. Vision MacVille aims to deliver our valued customers the very best cafe-going experience. In three years, the business will have established a presence across the Queensland and NSW, with the opening of additional cafes. Values · Customer-focus · Safety · Teamwork · Performance excellence. Strategic directions The strategic context in which MacVille will achieve its mission and vision is through: · engaging with customers and customer research · developing and improving products and quality expansion of operations across Queensland and NSW creating a high-performing organisation. Case Study: Scenario As part of their overall strategy in the Australian beverage market, MacVille Pty Ltd have developed a chain of cafes in the Central Business District (CBD) of Brisbane, Queensland and the CBD of Sydney, NSW. The board of directors have made the decision to expand their operations in Queensland with the purchase and re-branding of the existing Hurley’s cafe in Toowoomba, 130km west of Brisbane. You are currently the assistant manager of their flagship store in Queen Street, Brisbane, and have been given the opportunity to manage the new store in Toowoomba. The CEO for MacVille’s cafes in Queensland is Paula Kinski. You are a member of the Finance, Audit and Risk Management (FARM) Committee described in the MacVille Risk Management Policy. Paula has assigned you the task of managing the risks involved with the operational aspects of this take-over. A copy of her email is attached. Email from CEO – Paula Kinski From: CEO – P.Kinski To: Assistant Manager – Queen Street Re: New Toowoomba store Congratulations on your new appointment. Prior to taking up your position as manager of our Toowoomba store located in Ruthven Street, the board has asked that the risks in this project be appropriately managed. I want you to undertake this task as it will give you significant insight into the store’s operations, it will ensure a smooth transition to the MacVille systems and will encourage you to give ongoing support for our risk management initiatives. I would like you to approach this task in three stages and meet with me at the end of each phase to review your work and discuss your plans for the subsequent phases. The three stages in this risk management task will include: · Review. · Analyse and plan. · Monitor. Your primary risk management focus is directed to the ongoing operations of the Toowoomba cafe. The strategic and investment risks of this project are being managed by the board. To this end, you are to consider any risks that could impact on human resources management, financial operations, WHS, our supply chain and the local governance and overall compliance issues. By way of background, MacVille has agreed to employ all existing staff on three months probation. The current supervisor James Mansfield, has been offered the position of 2nd in charge and he has accepted. While settlement on the purchase of the business is not for another few weeks, the seller has agreed to grant us full access to the store’s operational processes and store information. You should liaise weekly with the Finance, Audit and Risk Management (FARM) Committee here at head office concerning the marketing, finance and store management functions that you are investigating. I will set up a regular meeting for you. Head office has a report on a similar expansion conducted by the NSW team that may help you in your research. You may need to review other statistical information and engage specialists to help you with your investigation. The legal firm Goldsmith Partners are advising MacVille on the Hurley cafe acquisition and would be available to help you with legal or any compliance issues. The landlord of the shop in Toowoomba, Ron Langford, is also a local councillor and has offered his assistance in getting established in Toowoomba. He has offered his email address for correspondence (
[email protected]). Once I have received and discussed your risk review report, we can move onto the next stage of the risk management process. Regards P.Kinski CEO MacVille Cafes (Qld) Site visit – Toowoomba You received permission from Paula to travel to the Toowoomba store to start your research. Paula had cleared it with James Mansfield the current senior supervisor who will spent most of the day with you helping answer your queries. You arrived at the cafe and noted the two hours of drive time that it took to get to the cafe from the CBD of Brisbane. You met with James who took you through a complete overview of the store and the surrounding area. He was OK with the idea that you needed to take notes in preparation for a report. Paula had also arranged for you to meet with Ron Langford in his office later that afternoon. Hurley’s Cafe After lunch, you went over your notes to revise and edit key concerns and significant events that you had written down earlier. · The location of the store on the corner of the two main streets of the city makes easy access for local customers and highly visible for tourists. · The long drive from Toowoomba to Brisbane would make attending the weekly managers meeting difficult considering many meetings did not finish until into the evening after refreshments. There is also manager training sessions that need to complete over the next 6 months in conjunction with a few other assistant managers. Navigating the steep