Assessment Task 1
BSBMGT605Provide Leadership across the organisation
CasestudyReflection–Strategic Presentation
AssessmentSubmission details:
1.Please include following details on the top of your assessment:•Your Name•Your Student Id•Your Trainer’s name•Title of your Assessment•Assessment Due Date•Actual Submission Date
Please Note: Any changes in the assessment due date must be approved by your trainer.
2.This assessment must be in Microsoft word format.Following settings should be made for this assignment to keep consistency among all the assessments:
Body text
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Page setup
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•Font: Times New Roman•Font size: 12 point•Line spacing: Double•Text style: Normal
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•Top: 2.54 cm•Bottom: 2.54 cm•Left: 3.17 cm•Right: 3.17 cm•Header: 1.25 cm•Footer: 1.25 cm |
3.Do not forget to attach the Cover Sheet at the front of the assessment.4.Make sure you have signed the Cover sheet to declare this is your own work.5.You can e-mail this assessment to your trainer’s e-mail address with following details:
In ‘subject’ mention your ‘student Id – Your name’.
Achieving Competence:
To be deemed competent in this assessment you must:
•Correctly address all of the assessment requirements as described in this task•Correctly address all of the submission instructions•Successfully complete the Assessment Questions•Submit assessment on or before the due date with an assessment coversheet
Performance objective:
In this task,you are required towrite an email to your manager(Assessor)in response to an incident and developan electronic presentation to communicatethestrategic directions and objectives of your organisationtopotential employees in regards to a new initiative.
Assessment description:
As part of this task, you will need towritean email to your manager (Assessor)outlining anorganisational response tothe case study, including any changes to work practices that will be necessary to ensure a safe and productive work environment.
In response to a further case study, you will need to develop a presentation to communicate strategic directions and objectives for use with a range of staff and stakeholders,i.e. a scripted PowerPoint presentation or a script to bespokenwith avideo presentation, etc.
You will need toensure that you have accurately identified the strategic objectives and mission of your organisation, and are able to identify key roles and responsibilities forthe realisationofthosestrategic objectives, particularly in regard to the new work unit being established.
You will need to ensure that the language and style of presentation you use is appropriate to the target audience (as per the case study).Your presentation will need to clearly state the expectations of the organisation for the new work group as a team and individually
Assessment Questions:
1.Review case studies provided.2.Case study 1(Appendix A):Write an email to your manager outlining the organisational response to this incident, including any changes to work practices thatwillbe necessary to ensure a safe and productive work environment. Include reference to relevant legislation.3.Case study 2(Appendix B): Meet with your manager (your assessor) to discuss and clarify your understanding of the objectives, values and standards of the organisation, and negotiate the medium to be used for presenting information to others.4.Prepare a brief presentation that describes the organisation and its objectives and establishes responsibilities, ethical behaviours and the expectations of groups and individuals within the organisation.
Ensure that the presentation you prepare uses language that is appropriate and develops and builds commitment to the organisation.
Specifications
You must provide:
●An email to your manager(Assessor)on incident●A strategic presentation developed for the agreed medium that satisfies the requirements described below:○refers to strategic direction○refers to organisational objectives○outlines clear responsibilities to groups and individuals including ethical behaviour○clearly links objectives, values and standards to responsibilities of groups and individuals○addresses the expectations of the organisation○Usesmedia and language appropriate to the audience.
Your assessor will be looking forevidence that:
●youhaveanalysed and identified the needs of case study 1, and reflectedthis analysis in the email●Youhaveanalysed and identified the needs of case study 2, and reflected these in thestrategic presentationyou have developed.
Appendix A-Case Study1
MacVille is an import/export company that sells and maintains espresso coffee machines.
As part of your preparation for a senior management role with MacVille, your manager,Craig Jenkins, has asked you to review and report on an OHS incident that occurred in Brisbane recently with an employee Gary
King.
Your manager explains that Gary King is a maintenance technician. At 60 years of age, he is the oldest employee in the company. Gary is a technical espresso machine specialist who has worked in the industry for over 30 years and is recognised as one of the best and most knowledgeable people in the trade in Australia.
Recently, the maintenance manager took Gary to the company doctor when Gary complained of an onset of severe lower back pain while undertaking repairs to machines in the workshop. Subsequently, Gary was given four days off work by the doctor.
The job requires him to work in a repair section of the warehouse with other technicians as well as travel to customer sites in the company van for regular maintenance and emergency repairs. Espresso machines weigh over 50 Kilos however they only require transport to and from a client on very rare occasions.
The manager asks you to review the incident report. You are aware of the discrimination and OHS laws as well as the ethical issues. When reviewing the incident report, you note the following statement made by Gary:
I have had a chronic low back condition for over 25 years but I have learned to live with it. I use a range of strategies to manage it while maintaining the espresso machines.
I usually follow a self-pacing approach, vary my work tasks, take short rest breaks and change my posture and position as required. I must have just pushed it a bit hard on the day of the incident.
Further down the report you note a few comments that Gary has made concerning his work environment:
●The work bench is a bit too high to work on easily.●Yes, there are two-person lift rules but with many staff on customer visits there are not always two people left in the workshop.●Repair tools are stored under the bench, which makes it hard to reach them easily.●The seat in the repair van is uncomfortable to sit in for long periods of time.
Discussing the incident with the maintenance manager you discover that Gary (like other technicians) has been given some very repetitive tasks that need to be performed for long periods in a standing position. The entire team is rostered to take breaks at a set time and the work is structured without much flexibility.
The manager also speaks of some new technologies in electronics that assist with modular component repair. This means that repairs can be done in-situ without having to remove the machine for dismantling and repair.
Your manager would like you to write an email to him outlining the organisational response to this incident, including any changes to work practices that might be necessary to ensure a safe and productive work environment. Include reference to relevant legislation.
•Contributing15% to the overall profit of the business.
Appendix B- Case Study 2
You have been requested by your manager to develop a strategic presentation for use in recruitingpotential staff and interns to your organisation.
The presentation should introduce the organisation and should in particular describe the new business centre being established by the organisation, as the presentationwill mainlybe usedto recruit staff for newlocation.
Somecompletelynew staffwillbe employed for this venture, and existing staffwill also be offeredthe opportunity to transfer from Brisbane to Sydney. The target audience for the presentation will predominantly be recent graduates seeking employmentandcurrent undergraduates seeking work experience. Itmay also include some current experienced staff of the organisationwho may beseeking a transfer or promotion.
One of the key objectives your manager has outlined is that the organisation is about to establish a new operations centre in Sydney (current headquarters and only business centre is in Brisbane).
The strategic presentation you develop must describe both the current strategic objectives of the organisation (including mission and vision) as well as communicating the ethos and requirements for staff to be positioned as the new business centre.
Your manager has provided youwithan extract from the recent board meeting minutes, where the establishment of the new business centre was discussed.
MacVille
Board Meeting Minutes: April, 4 201X
6.00pm Board Room, Brisbane
Board Members:
Present:Alan Jones (Chair), Jenny Ng, Olga Hartwick (Secretary), John Brennen, James Laird
Absent:George Saldais
Quorum present?Yes
Others Present:
CEO:Patricia Mees
HR Manager:Craig Jenkins
Consultant Lawyer:Joan Shohat
Proceedings:
Meeting called to order at 7.00 pm by Chair, Alan Jones, who explained that this was a special meeting of the board to review plans for the new venture with key personnel.
Previous meeting minutes were amended and approved.
Overview of the organisation’s expansion report provided by Chair Alan Jones:
●The Chair confirmed the decision of the board to establish anew business centre in Sydneyto supplement the one already operating from Brisbane.●The Chair explained that this new venture was aligned with the overall objective and mission of the organisation which was toprovideespresso coffee machines that meet the efficiency, reliability and sustainability needs of the cafe/restaurant clientswho in turn will reward us with profitsso thatour stakeholders and the communities in which we operateare able to prosper.●The Chair explained that the establishment of the new business centre would move the bulk of the organisation’simport/export baseto Sydney. He explained that the move was in line with the overall direction for the organisation of growth in both profits and market share. This, he said, was related to the MacVille value of stewardship, where the management consider thattheyare stewards of our shareholders’ investments and that they take that responsibility very seriously. In doing so, management are committed to increasing long term shareholder value.●The Chair also spoke of the organisation’s commitment to ethical standards and how this new development would be required to adhere to professional and moral standards of conduct that place high value on honesty, integrity, fairness, and respect. TheChair explained that ethicsare fundamental to MacVilleand are to be self-evident in the venture’s operations and interactions.
Chief Executive’s Report on the new venture plans: Patricia Mees
●The CEO was asked to present an outline of the plans relating to the new venture. ●The CEO gave a presentation that identified the specific expected outcomes relating to the new venture and the way in which it aligned with the strategic objectives of the organisation. In particular she explained that this development would help secure the three year objective of being the number one volume importer in the market for imported espresso coffee machines. The largest market for this product in Australia is the Sydney market.●The CEO also explained that with the savings on transport costs, bulk purchasing and the efficiencies in client machine maintenance would also assist the organisation in achieving the strategic objective of profit margin growth of 5% in the next three years. The CEO explained the increasing profit was a key value of the organisation because MacVille earns profits every day through voluntary exchange with our customers and recognizes that profits are essential to creating capital for growth, prosperity, opportunity and job satisfaction and security.●Further explanation was provided by the CEO in that the innovative energy efficiencies in the imported machines, together with the need for less interstate transport costs for staff and machines, would assist the organisation in achieving its environmental objective of a reduction in its carbon footprint by 10% within the next three years. MacVille, she explained, supportswise environmental practices andrespects the environment. We will recycle, reuse, and reduce our waste and choose energy efficiency wherever and whenever we can.●The Chair thanked the CEO for the report and reiterated MacVille’s commitment toproviding customers with high quality products, extraordinary service and a competitive price. He explained that MacVille is constantly challenged to improve the value proposition to its customers.
HR Manager’s report on the new venture plans: Craig Jenkins
●The HR Manager Craig Jenkins was asked to explain the plans relating to the key roles and responsibilities for the new venture. The HR Manager spoke about the plan to create a team of employees to achieve the objective of the organisation. The Chair added to this point by speaking of the need to encourage self-directed teams. He explained that this was the fundamental work unit of the organisation and that every member must belong to a team that can meet regularly to discuss issues, solve problems and appreciate each others' contributions.●The HR Manager explained that the plans also incorporate the key value of cultivating leadership in the organisation. The leadership position for the was designed to promote employee growth.MacVille aims to empower its employeeswith knowledge and resources to get results, growitsbusiness andtoleadthemarkets.The role for this new venture would carry the title General Manager. The General Manager would report to the CEO and would be expectedto provide creative leadership for the administration, coordinationand managementofthenew venturein a mannerthat isconsistent with the strategic direction of theorganisation. ●The HR Manager outlined the other positions to be created in the team which included:○Accounts manager – reports to the General Manager and is responsible for credit control, sound maintenance of the accounts receivable, internal control systems and preparation of budgets. An accounts clerk who enters data and manages the accounts receivable and accounts payable system will be assigned to the Accounts manager.○Warehouse manager – reports to the General Manager and is responsible for documentary accuracy and the inward soundness of goods, safe storage and handling of warehouse merchandise and the timely dispatch of merchandise in accordance with customer orders. Three warehouse staff who will manage the goods inward, storage and dispatch respectively will be assigned to the Warehouse manager.○Maintenance manager – reports to the General Manager and is responsible for the timely maintenance of customer machine complaints, regular maintenance programs, safety of operations, and spare parts management. One espresso machine technician who conducts the regular maintenance and emergency repairs of espresso machines will be assigned to the Maintenance manager.
Consultant lawyer’s report on the plans for the new venture: Joan Shohat
●The consulting lawyer gave the following review in relation to compliance issues that are likely to impact on the new venture being established inter-state.○The consultant lawyer explained that some compliance issues were particular to each state. These included:○the NSW requirement to register thebusiness name○the OHS laws based in state legislation that need to be addressed in NSW○workers compensation insurance will need to be set up for the employees in the new state under NSW’s legislative requirements○payroll tax, which is a state based tax, will need to be monitored to identify when the state organisation crossed the minimal threshold.●The Chair reiterated once again the need to uphold the organisation’s value of maintaining safety, because MacVille strives to maintain the well-being of both its employees and the environment. It aims to have with zero incident track record.
Meeting adjourned at 9:30 p.m.
Minutes submitted by Secretary, Olga Hartwick.
Durban International College Pty. Ltd
BSBMGT605Provide leadership across the organisation
Assessment Activity 18|Page