yes
Assessment Task 1 (BSBCOM603) Assessment Task 1 BSBCOM603 Plan and establish compliance management systems RTO: 22332 Version: 2 CRICOS: 03234B Page 1 of 4 Organisational requirements The assessment task is due on the date specified in your timetable / term-planner. Any variations to this arrangement must be approved in writing by your assessor. Submit this document with any required evidence attached. See specifications below for details. Performance objective This task requires you to review the compliance requirements for your organisation or the Charity-Care case study provided and investigate compliance management systems. Assessment description In this assessment task, you are required to review your own organisation or the Charity-Care case study, as well as the scenario below, to determine compliance requirements that are applicable. Using this information, you will need to identify and select an appropriate compliance management system for implementation in the organisation. You will use the products of this assessment task to complete Assessment Tasks 2 and 3. Scenario You are an external consultant hired to conduct research into and propose an appropriate compliance management system for an organisation. You must: ● research internal and external compliance requirements ● analyse qualitative and quantitative information to evaluate compliance management options ● prepare a report for senior management identifying an appropriate compliance system for the organisation. Assessment Task 1 BSBCOM603 Plan and establish compliance management systems RTO: 22332 Version: 2 CRICOS: 03234B Page 2 of 4 Headings for summary report: 1. COMPLIANCE REQUIREMENTS: a. internal compliance requirements, including information management and recordkeeping requirements b. external compliance requirements c. industry compliance requirements. 2. COMPLIANCE EFFECTS: a. areas affected b. risks c. penalties d. risk minimisation. 3. COMPLIANCE SYSTEMS: a. discuss available systems, options or components, including discussion of relevant standards for each option; for example risk management and implementation of a risk management system b. compare systems or components in terms of: i. cost ii. effectiveness iii. efficiency iv. feasibility v. match to organisational culture c. recommend system or components. Procedure 1. Consider the scenario above in relation to the organisation in which you work. If you do not have an appropriate workplace upon which to base this assessment task, you can use the Charity- Care case study provided. 2. Meet with relevant personnel in your organisation to receive information on: a. the overall budget for the compliance management system b. organisational requirements and criteria for the compliance management system. Note: If you are basing your assessment on the Charity-Care case study, you will need to meet with your assessor to receive this information. Assessment Task 1 BSBCOM603 Plan and establish compliance management systems RTO: 22332 Version: 2 CRICOS: 03234B Page 3 of 4 3. Develop a research plan which outlines: a. research tasks to be undertaken b. proposed research methods; including survey tools to gather qualitative and quantitative information on, for example, organisational compliance performance figures, compliance culture, etc. 4. Develop survey tools to capture organisational data. 5. Collect organisational data on compliance performance. Note: If you are basing your assessment on the Charity-Care case study, you will need to meet with your assessor to receive this information. 6. Research and identify the compliance requirements that are applicable to the organisation, including: a. internal compliance requirements as described by organisational policy and procedure documents b. external compliance requirements as described by state/territory regulatory bodies and statutory requirements, and the Australian standards for compliance, records management and risk management c. industry-specific compliance requirements. 7. For each identified compliance requirement, research the: a. areas of the organisation most affected by the compliance requirements b. organisational compliance data, including, for example, financial fraud, accident figures, training numbers, customer complaints, etc. c. risks involved for non-compliance with requirements d. penalties for breaching compliance requirements e. ways of ensuring ongoing compliance with the requirements. 8. Review the established criteria for the compliance management system, and use these to: a. identify available options for a compliance management system for all of the identified compliance requirements b. compare the identified compliance management options against each other and the established criteria c. make a recommendation on system components. 9. Using the information you have gathered from steps 6–8 above, develop a summary report in line with the headings required in the scenario. 10. Write a reflection on the process you undertook to research and prepare the report. Include description of: a. the type of research undertaken b. the development of the research plan c. the development of survey tools to collect required data to select compliance d. analysis of qualitative and quantitative data. Assessment Task 1 BSBCOM603 Plan and establish compliance management systems RTO: 22332 Version: 2 CRICOS: 03234B Page 4 of 4 11. Submit documentation as per specifications below. Keep copies for your records. You will need to draw on this documentation to complete Assessment Tasks 2 and 3. Specifications You must provide: ● a written report ● a research plan, including assigned tasks and budget allocations ● a written reflection. Your assessor will be looking for demonstration of: ● research skills to: ○ conduct literature and internet searches ○ assist with various types of research surveys ○ assist with the analysis and organisation of research data, including qualitative and quantitative data, using appropriate techniques. ● research management skills to: ○ develop research plans ○ manage other personnel involved in the research activity ○ manage time ○ manage finances. ● literacy skills to write reports containing complex concepts ● knowledge of research methods and techniques suitable for conducting compliance-related research projects ● knowledge of quantitative and qualitative data analysis techniques relevant to compliance-related research ● knowledge of relevant Australian and international standards ● knowledge of elements or components of compliance program/management systems ● knowledge of relevant organisational policies and procedures. Assessment Task 2 BSBCOM603 Plan and establish compliance management systems RTO: 22332 Version: 2 CRICOS: 03234B Page 1 of 5 Implementation planning The assessment task is due on the date specified in your timetable / term-planner. Any variations to this arrangement must be approved in writing by your assessor. Submit this document with any required evidence attached. See specifications below for details. Performance objective This task requires you to develop for an organisation an implementation plan for the compliance management system that has been identified in the previous assessment task. Assessment description In this assessment task, following on from Assessment Task 1, you are required to plan and document the compliance management system to be implemented in the organisation, and gain approval from both the CEO (or relevant internal approval authority) and an external auditor prior to beginning the implementation process. You will need to respond to two scenarios, one for internal approval, and one for external approval. Scenario: Internal approval You are an external consultant hired to conduct research into and propose an appropriate compliance management system for an organisation. The CEO, or relevant internal approval authority, has now asked you to prepare an implementation plan for your compliance management system. Your plan will need to include: ● specifications ● action schedule ● budget, with a breakdown of costs for each component of the system. Assessment Task 2 BSBCOM603 Plan and establish compliance management systems RTO: 22332 Version: 2 CRICOS: 03234B Page 2 of 5 Your plan, to fulfil organisational requirements, must be in the following format: 1. COMPLIANCE MANAGEMENT SYSTEM For the proposed compliance management system: a. describe the management information system requirements b. identify all components of the compliance management system, including any documentation required to be developed c. document the specifications of each component. 2. PERSONNEL For the proposed compliance management system: a. determine personnel requirements for staffing b. select suitable personnel from those available within the case study c. assign key responsibilities to each position. 3. TRAINING Identify and describe: a. the training requirements for implementing the proposed compliance management system b. suitable training options for staff. 4. PROCESSES Identify and describe: a. a complaints management system b. a strategy for developing a compliance management culture c. processes and procedures for identifying and managing compliance breaches, including integration with existing policies and procedures d. processes and procedures for meeting compliance reporting requirements e. processes and procedures for internal and external liaison processes f. performance indicators to be measured by the system so that it can be objectively evaluated, for example: i. individual compliance/non-compliance ii. training numbers iii. numbers of complaints iv. numbers of breaches v. ratio of payroll errors/breaches to number of transactions. Assessment Task 2 BSBCOM603 Plan and establish compliance management systems RTO: 22332 Version: 2 CRICOS: 03234B Page 3 of 5 5. ADMINISTRATION Include: a. the budget required to resource implementation (including human resources for developing, implementing, reviewing and maintaining the proposed compliance management system) b. an action schedule outlining target milestones for all aspects of implementation, including training, review and maintenance. You will need to meet with your CEO, or relevant internal approval authority, to present and defend your implementation plan, particularly on the basis of: ● adherence to budget ● the ability of the plan to contribute to a culture of compliance in the organisation. Note: If you are basing your assessment on the Charity-Care case study, you will need to meet with your assessor in place of the CEO. Scenario: External approval As in the above scenario, you are an external consultant hired to conduct research into and propose an appropriate compliance management system for an organisation. The CEO, or relevant internal approval authority, has now approved your implementation plan for your compliance management system. In order to build credibility for the organisation among clients, customers