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Assessment T-1.8.1 Details of Assessment Term and Year 4, 2018 Time allowed 7 Weeks Assessment No 2 Assessment Weighting 40% Assessment Type Scenario based practical exercises (Individual) Due Date Due Week 7 Room 5 Details of Subject Qualification BSB51915 Diploma of Leadership and Management Subject Name Leadership & Diversity Details of Unit(s) of competency Unit Code (s) and Names BSBLDR502 Lead and manage effective workplace relationships BSBLDR504 Implement Diversity in the workplace Details of Student Student Name College AAI Student ID Student Declaration: I declare that the work submitted is my own, and has not been copied or plagiarised from any person or source. Signature: ___________________________ Date: _______/________/_______________ Details of Assessor Assessor’s Name SINDHU NAIR Assessment Outcome Results |_| Competent |_| Not Yet Competent Marks / 40 FEEDBACK TO STUDENT Progressive feedback to students, identifying gaps in competency and comments on positive improvements: ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Student Declaration: I declare that I have been assessed in this unit, and I have been advised of my result. I am also aware of my right to appeal and the reassessment procedure. Signature: ____________________________ Date: ____/_____/_____ Assessor Declaration: I declare that I have conducted a fair, valid, reliable and flexible assessment with this student, and I have provided appropriate feedback |_| Student did not attend the feedback session. Feedback provided on assessment. Signature: ____________________________ Date: ____/_____/_____ Purpose of the Assessment The purpose of this assessment is to assess the student in the following learning outcomes: Competent (C) Not Yet Competent (NYC) BSBLDR502 1.1 Ensure strategies and processes are in place to communicate information associated with the achievement of work responsibilities to all co-workers 1.2 Develop and/or implement consultation processes to ensure that employees have the opportunity to contribute to issues related to their work role 1.3 Facilitate feedback to employees on outcomes of the consultation processes 1.4 Develop and/or implement processes to ensure that issues raised are resolved promptly or referred to relevant personnel 2.1 Establish and/or implement policies to ensure that the organisation’s cultural diversity and ethical values are adhered to 2.2 Gain and maintain the trust and confidence of colleagues and external contacts through professional conduct 2.3 Adjust own interpersonal communication styles to meet the organisation’s cultural diversity and ethical environment and guide and support the work team in their personal adjustment process 3.1 Use networks to build workplace relationships providing identifiable outcomes for the team and the organisation 3.2 Conduct ongoing planning to ensure that effective internal and external workplace relationships are developed and maintained 4.1 Develop and/or implement strategies to ensure that difficulties in workplace relationships are identified and resolved 4.2 Establish processes and systems to ensure that conflict is identified and managed constructively in accordance with the organisation’s policies and procedures 4.3 Provide guidance, counselling and support to assist co-workers in resolving their work difficulties 4.4 Develop and implement an action plan to address any identified difficulties BSBLDR504 1.1 Establish the nature of diversity in the industry sector, community and workplace 1.2 Qualify and quantify the sources of diversity in the industry sector, community and workplace 1.3 Research and identify the benefits of having a diverse workforce 1.4 Identify and analyse legislation, regulation and enterprise policy that impacts on workplace diversity 1.5 Research and identify opportunities and barriers to inclusive engagement 2.1 Develop and review workplace policies, procedures and planning in accordance with the scope of diversity 2.2 Establish where diversity integration meets the needs of the enterprise and diverse persons 2.3 Review existing policies, plans and procedures to identify areas where diversity can achieve positive impact 2.4 Monitor and review workplace processes to guide implementation 3.1 Consult with management and teams to champion the diversity implementation 3.2 Ensure work teams incorporate diversity processes into work activity 3.3 Establish and enable enterprise and individual support processes 3.4 Provide for training and coaching in diversity implementation 3.5 Promote and model inclusive behaviours 4.1 Conduct regular reviews of diversity integration with relevant persons 4.2 Evaluate workplace diversity against workplace policies, procedures and planning objectives 4.3 Identify and recommended improvements to diversity integration evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders Each assessment component is recorded as either Competent (C) or Not Yet Competent (NYC). A student can only achieve competence when all assessment components listed under “Purpose of the assessment” section are recorded as competent. Your trainer will give you feedback after the completion of each assessment. A student who is assessed as NYC (Not Yet Competent) is eligible for re-assessment. Resources required for this Assessment 1. Computer with relevant software applications and access to internet 1. Weekly eLearning notes relevant to the tasks/questions Instructions for Students Please read the following instructions carefully · This assessment has to be completed |X| In class |X| At home · The assessment is to be completed according to the instructions given by your assessor. · Feedback on each task will be provided to enable you to determine how your work could be improved. You will be provided with feedback on your work within two weeks of the assessment due date. All other feedback will be provided by the end of the term. · Should you not answer the questions correctly, you will be given feedback on the results and your gaps in knowledge. You will be given another opportunity to demonstrate your knowledge and skills to be deemed competent for this unit of competency. · If you are not sure about any aspects of this assessment, please ask for clarification from your assessor. · Please refer to the College re-assessment for more information (Student Handbook). GENERAL INSTRUCTIONS: There are 4 tasks in this scenario based assessment. You can choose any of the scenarios within the Task 1 presentation. Marking details for presentation for Task 1 and other Tasks are in the table below: MARKING TAABLE (Trainer use only for marking purposes) Assessing Criteria Marks Allocated Marks received PRESENTATION ASSESSING CRITERIA TASK 1 Presentation Slides submission 2 Presentation & communication includes appropriate and adequate solutions to the problem and difficulty 8 Verbal and non-verbal communication used 2 Uses graphs, images and examples in explanation 2 Explains and discusses desired outcomes and decisions to audience 4 Professional layout, fonts and formatting 2 Task 1 Total 20 SCENARIOS: Task 2 Workforce Diversity Scenario 5 TASK 3 Managing Team Performance Scenario 5 Task 4 Developing and Implementing Workplace Policy 10 Total 40 Task 1: Conducting a formal presentation and communication on workplace conflict and difficulties (20 marks) BRIEF As the HR manager of a five star hotel chain that includes 20 different departments, you are to plan, prepare and conduct a formal presentation (10 minutes duration) assuming the students as staff members of different departments and your trainer as the senior manager. Using any of the problem scenarios/situations as the contexts you are required to present, advise, make decisions and guide organisational staff members. Assume the employees within the scenarios are present during your presentation. *SCENARIOS (select any one for your presentation and communication): 1. Alexandra is an apprentice chef at Cafe Claude’s in your Hotel. Basil, the head chef, pays her a lot of attention. At first she feels flattered, but when he starts touching and cuddling her she is worried. She wants him to stop, but is afraid that if she says anything she might lose her job or strain the working relationship. 2. Donna is being interviewed for a position as a front service team leader. The interviewer, Eric, says how impressed he is with Donna. He then asks Donna about her personal life and plans she may have regarding marriage and children before the training is finished. Donna replies that she does not think the question is relevant to the job. Eric says that he is asking it to ensure that the company gets some return for the cost of training. 3. Ho is a nineteen year old man from a Cambodian background. When Ho’s job requires him to deal directly with a hotel supplier, he is told by the supplier, “I’ll deal directly with the boss, not you, refugee”. Ho explains the situation to his boss, Iannis, who says he will deal with the supplier personally. Ho is humiliated and angry, but decides not to raise the issue with Iannis again for fear of being seen as weak and unable to handle the job 4. Jemal is a devout Muslim who wears the traditional head covering, the hijab. Most of the workers at her place have no problem with Jemal’s dress. One colleague, however, Kalia, constantly mocks her for her beliefs, and calls her names. At times when Jemal is fasting, Kalia keeps putting food on her desk. Jemal gets very upset. She is uncomfortable with the situation and sometimes becomes ill with worry and calls in sick in certain days. 5. Oswald has a Nigerian background. Having worked part-time for a few months, he applies for a full-time position that has become vacant in his department. His manager, Peter, says that he has to choose between several candidates, but has found in the past that Nigerians and other African people are not as responsible or reliable as others, but he will think about it. 6. Melanie works in a restaurant within the hotel. She is keen to make a career in the hospitality industry. This is her first job and, like everyone else, she sometimes makes mistakes. Her boss, Neil who is the restaurant manager, suggests that they go out. Melanie does not want to and declines the invitation. Trying to ease the situation, she suggests that she might change her mind in the future. Neil comments: “That’s OK, but the way you’re working there might not be a future”. Melanie now thinks that she might only keep her job if she goes out with Neil. 7. Quentin works in the logistics department and needs a wheelchair to be mobile. His department manager, Ronnie, thinks he is a good worker but refuses to install ramps in a section of the logistics warehouse area where they work. This means that there are parts of the warehouse that Quentin cannot access, and some types of work that he