Assessment must be conducted in a safe environment (i.e. AVETA’s simulated workplace environment) where evidence gathered demonstrates consistent performance of typical activities experienced by individuals using interpersonal communication skills in a workplace and include access to:

• equipment, materials and business software packages for making a presentation

• business technology

• interaction with others

Assessment Task 1 – Case Study Student Assessment Information

For this Assessment Task, as a Case Study, you will be required
to prepare and deliver a presentation
relating to a role of a
Sous Chef
in a fully operational commercial kitchen to your Assessor.

This will require you to utilise and demonstrate the use of:

•
effective presentation strategies and communication principles

§ Assessment Tip:
effective presentation strategies
could include but not limited to the eight following points:

§ 1.
Share your personal journey. Nothing is worse than a presenter who doesn’t allow the audience to get to know them as a thought leader. One of the best ways to connect with your audience is to share your story with them. How did you come to be in the position you are today? What makes you credible on this topic?

§ 2.
Use stories. One of the best ways to engage your audience is to share client success stories, case studies, and examples

§ 3.
Incorporate statistics. One of the best ways to show your credibility to the audience is to incorporate research and statistics. These figures can come from external sources, or you can create your own statistics.

§ 4.
Be humble. Speakers can quickly turn off an entire audience if they are too egotistical or unable to convey their humility. This means sharing with the audience how you or your company gives back and why the work you do aligns with your vision and mission. Let the success stories show what you can do for them. In sales, they teach under‐promise and over‐deliver — the same is true in presentations.

§ 5.
Create a flow. Presenters must be conscious of the audience’s experience. The flow of a presentation brings the audience down a clear path. The best speakers start by introducing the concept, outlining the importance of the topic, breaking down the components, clarifying the action steps, and concluding the section. There are many other flows you can use, but this example works well for new presenters.

§ 6.
Engage with PowerPoint. The rule of thumb with your PowerPoint is that it must be engaging, not distracting. The best PowerPoint presentation is one that overviews the concepts you are discussing, incorporates graphics, charts and illustrations to engage the audience, and potentially even brings in cartoons and other sources of comedy for added entertainment.

§ 7.
Hold questions until the end. Request the audience hold on to their questions until the end. Allowing questions in the midst of a presentation often throws off the flow and thought process of the presenter.

§ 8.
Make content a priority. The best presenters provide so much high‐quality content and value, the audience wants to know how to get more. Provide your audience with your best content and to position yourself as the go‐to‐expert in your field.

§ 9.
Practice!
Magicians practice endlessly at sleight of hand to make their tricks seem effortless. You probably do not need to practice quite as much, though you should take time to be comfortable with the presentational aids you are using.

BSBCMM401 Make a presentation – Summative Assessment Tool

§ Assessment Tip:
communication principles
could include but not limited to the following:

§
Understand yourself. Understanding who you are and what your natural tendencies are is the first step to being an effective and genuine communicator. Do you tend to be chatty? Are you assertive? Are you direct? Do you choose your words carefully? Another part of understanding yourself is to be clear about your values and goals, both in general and in the context of each communication. When you are clear on why you’re communicating, your

genuine self will shine through and add credibility and vigour to your communication.
After all, being “real” leads to more effective communication.

§
Understand your audience. As important as it is to understand yourself, it is also important to understand your audience and their natural tendencies, motivations, goals, challenges, and opportunities. How much time does your audience have? Another part of understanding your audience is to be clear about their values and goals.

•
aids and materials to support the presentation

§ Assessment Tip:
aids to support the presentation
could include but not limited to the following:

§ Presentational aids are... are items other than the words of a speech that are used to support the intent of the speaker. In particular, they can be visual aids, audio aids or other supporting technology.

§ Visual aids include projectors, physical objects, photographs, diagrams, charts and so on. Audio aids include music, conversations, recordings, etc. Technology that can be used includes computers, lights, microphones and recorders.

§ Actually, the name 'presentational aid' is not the best description as, whilst they do help the presenter, their main purpose is to help the audience.

§ Assessment Tip:
materials to support the presentation
could include but not limited to the following:

§ Photographs ….. provide a picture of reality and are easily included in slides where they can be used illustrate a point or just provide a background. They are good for illustrating action, evoking emotion and more. When you show a person doing something, your audience may well empathise with the image, putting themselves in the place of that person.

§ A disadvantage of photos is that the important detail can be lost so it may be important to ensure they are projected on a large screen.

§ It is also important with photographs of people that any legal constraints, such as privacy laws, are considered. If in doubt, start by considering whether the person may or may not be happy to be in your photograph. Whilst it is often ok to have people in the background, when they are the subject and when you are using them to promote something, then you may be on difficult ground.

During this Assessment Task your Assessor will observe you when you are preparing for and delivering your presentation, specifically:

Step 1 Prepare your presentation by:

• Planning and documenting your presentation approach and intended outcomes

• Choosing your presentation strategies, format and delivery methods that match the characteristics of your target audience (your Assessor), the location (in the simulated workplace environment), resources (utilising your aids and materials) and personnel needed (note ‐ this will not be required for your presentation)

• Selecting the presentation aids, materials and techniques that suit the format and purpose of your presentation, that will enhance your audience’s understanding of key concepts and central ideas relating to your topic

• Briefing others involved in the presentation on their roles/responsibilities during the presentation (As your Assessor will be the only person involved in your presentation as member of the audience, this will not be required for your presentation)

• Selecting techniques to evaluate your presentation’s effectiveness (this will require you to develop an evaluation questionnaire and communicate the process for feedback about your presentation to your Assessor prior to commencing the presentation). At the conclusion of your presentation ask your target audience (your Assessor) to complete your questionnaire regarding your presentation’s effectiveness (you will be required to utilise the contents of this questionnaire during Assessment Task 2)

Step 2 Deliver your presentation by:

• Explaining and discussing the desired outcomes of your presentation with your target audience (your Assessor)

• Using your presentation aids and materials to support your target audience’s understanding of key concepts and central ideas

• Monitoring any non‐verbal and verbal communication from your audience (your Assessor) to promote the attainment of your presentation outcomes

• Using persuasive communication techniques to secure your audience’s interest

• Providing opportunities for your audience to seek clarification on central ideas and concepts, and adjusting the presentation to meet their needs and preferences

• Summarising the key concepts and ideas at strategic points to facilitate your audience’s understanding.

Note
–When you have finished preparing your draft presentation have a discussion with your Trainer for feedback regarding your presentation strategy, intended outcomes, format and delivery methods as well as presentation aids and materials that you intend to use when delivering your presentation. In addition, also seek feedback from your Trainer regarding the questionnaire you intend to use at the conclusion of your presentation. When you have considered the feedback, incorporating any suggestions you believe are appropriate, commence your presentation.

Assessment Task 1 ‐ Student Assessment Instructions: The evidence will need to provide for assessment

To be able to provide evidence that you can prepare and deliver a presentation you will be required to prepare and deliver a presentation relating to a role of a Sous Chef in a fully operational commercial kitchen to your Assessor.

This will require you to utilise and demonstrate the use of:

•
effective presentation strategies and communication principles
•
aids and materials to support the presentation

During this Assessment Task your Assessor will observe you when you are preparing for and delivering your presentation.

At the conclusion of your presentation, you will be required to provide your Assessor with the following evidence:

•
Any aids or materials that you use during your presentation

•
The feedback questionnaire (for the Assessor to complete)
o
Take a photocopy of the completed questionnaire – you will be required to use the photocopy for Assessment Task 2

Note: your Assessor will take a photo of you during your presentation as additional evidence and attach this photo to this Assessment Tool.

Assessment Task 2 Student Assessment Information

For this Assessment Task, you will be required to review your presentation that you made to your Assessor relating to the role of a Sous Chef in a fully operational commercial kitchen. This will require you to select and implement methods to:

• Review effectiveness of your own presentation utilising any feedback and the completed feedback questionnaire that you used at the conclusion of your presentation during Assessment Task 1

• Develop an Evaluation Report outlining any changes that you would make to improve your future presentation (attach a copy of the completed questionnaire to your Report)

As a result of this review it will be necessary in your Evaluation Report to include the following:

• Identifying what techniques you used to evaluate the effectiveness of your presentation.

• Seek and discuss the reactions to your presentation from your participant (your Assessor)

• Use the feedback from your audience to identify changes that you would make to the central ideas that you presented (that you would use in future presentation’s on the same topic)

During this Assessment Task your Assessor will observe you when you are reviewing your presentation, specifically:

• Implementing techniques to review the effectiveness of the presentation

• Seeking and discussing reactions to the presentation from participants or from key personnel involved in the presentation

• Utilising feedback from the audience or from key personnel involved in the presentation to make changes to central ideas presented

Note
–When you have finished your Evaluation Report show it to your Trainer for feedback; incorporate any changes you think are appropriate, and then submit your final Evaluation Report to your Assessor for summative assessment.

Assessment Task 2 ‐ Student Assessment Instructions: The evidence will need to provide for assessment

To be able to provide evidence that you can review the presentation that you made to your Assessor, relating to the role of a Sous Chef in a fully operational commercial kitchen, you will be required to develop an Evaluation Report outlining any changes that you would make to improve any future presentations on this topic.

Your report should include the following:

•
Identifying what techniques you used to evaluate the effectiveness of your presentation

(attach a copy of the completed questionnaire to your Report).

•
Seeking and discussing the reactions to your presentation from your participant (your Assessor)

•
Feedback from your audience to identify changes that you would make to the central ideas that you presented (that you would use in future presentation’s on the same topic prepare and deliver a presentation you will be required to prepare and deliver a presentation relating to a role of a Sous Chef in a fully operational commercial kitchen).

During this Assessment Task your Assessor will observe you when you are reviewing your presentation.

TASK 3

KNOWLEDGE EVIDENCE – Make a Presentation

Q1. In the space below identify to information collection methods that will support a review and feedback of presentation:

For Assessor to deem either
r
S or
r
NS

Q2. In the space below please identify two regulatory and organisational obligation s and requirements relevant to presentations:

For Assessor to deem either
r
S or
r
NS

Q3. In the space below please describe the principal of effective communication

For Assessor to deem either
r
S or
r
NS

Q4. In the space below please describe the range of presentation aids and materials available to support presentations.

For Assessor to deem either
r
S or
r
NS